Customer Service Case Manager
Resume:
Jayson Gamill
Ivy League Kids
Chicago Heights, IL 60411
*************@*****.***
Experienced customer service representative, art instructor and child care educator. My work performance is based on ethics, integrity,
and attention to detail. Expert at personal computer skills, with an accelerated understanding of various Microsoft office
applications, I aim to retain customer loyalty through consistent high quality service Authorized to work in the US for any employer
Work Experience
Office Assistant
Recovery Concepts - Hazel Crest, IL
September 2022 to Present
Take incoming ad out going calls, greet clients, direct clients to specific areas, use programs, fax, copy, and scan documents, ensure safety, and other office duties that pertains to the job. Case Manager
Catholic Charities - Joliet, IL
July 2021 to Present
• Operates as a member of the Community Services Division team
• Provides outreach to Permanent Supportive Housing (PSH) candidates and daily support and monitoring to existing PSH residents.
• Coordinate the provision of services and meals to participants, including intake, and crisis intervention in emergency shelter.
• Provides assistance to Case Manager to support ongoing case management functions.
• Maintain safety and security of staff, participants, and volunteers by frisking, random locker searches, and monitoring safety.
• Is aware of emergency procedures with regard (a) to building safety (b) client emergencies and (c) 24- hour coverage in order to respond to emergencies with immediacy while utilizing guidelines.
• Provide screening, assessment, crisis intervention, referral and linkage such as hospital, police, crisis line, etc.
• Communicate Daybreak Center policies and regulations to participants through direct communication and consistent compliance with established procedures, including appropriate consequences.
• Register participants and volunteers. Maintain statistical records, documents, and paperwork as required.
• Ensures statistical data is tracked correctly on a daily basis.
• Assist volunteers; provide meals, hospitality, and program assistance.
• Provide assistance for residential clients, as needed.
• Provide relocation assistance to clients, as needed.
• Answer incoming calls and record them into Call Point (Service Point- HMIS system) and providing a referral when necessary.
• Enter accurate documentation into the HMIS system.
• Participate in staff development training and Agency meetings.
• Work may be assigned in Shelter or Family Shelter programs.
• Schedule laundry, assist clients make phone calls, assign and check chores, passes, etc. Site Aide
Ivy League Kids - Lansing, IL
October 2019 to Present
Teaching school age children in an educational setting. Plan art activities and help with homework
Assist site manager with multiple activities.
Night Stocker
Ross Dress For Less
June 2014 to September 2015
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise Receive, open, unpack and issue sales floor merchandise Take inventory or examine merchandise to identify items to be reordered or replenished. Inventory Associate
Washington Inventory Services
April 2015 to July 2015
To take daily inventory of the assigned supply, requisitions, and to restock supplies to par levels To rotate the stock and ensure that the stored area is clean and maintained up to date in accordance with the regulatory
requirements
To monitor the usage of the stock, create reports related to utilization, and coordinate with the other departments and recommend changes in inventory
To be the key person responsible for cycle counts as well as the physical inventories To conduct a keen research and resolve all the inaccuracies in inventory and complete audits of the internal processes
To handle all the activities related to data entry, scheduling, customer service, etc., and perform all the other related duties
Customer Service Representative
MEDIACOM CABLE TV - Marion, IL
January 2011 to September 2011
Proactively sell communication and TV products and services to residential or business customers. Set up and demonstrates product, and shows how customer can maximize product features. Displayed presentation on product features.
Traveled by foot, truck, automobile, or bicycle to deliver or sell merchandise or services. Met monthly quotas and did monthly meetings to improve performance. Lead Teacher
Aunt Martha's Youth Services
January 2005 to June 2009
Observed and evaluated children's performance, behavior, social development, and physical health. Created and Implemented lesson plans.
Responsible for leadership role with assistants and co-teachers
.Met with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Kept and maintained personal files of participants that included o observations, goals of development, artwork, and writing.
Used Microsoft applications to type out goals and o observations of participants. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting
activities of interest to them.
Maintain daily open communication with parents
Maintained attendance records
Education
Bachelor of Arts in Psychology
Southern Illinois University Carbondale - Carbondale, IL August 2010 to May 2012
None in Early Childhood Education Course
Prairie State College - Chicago Heights, IL
August 1997 to December 1997
Associate in Childhood education
Prairie State College - South Holland, IL
May 1997 to August 1997
Associate in Early Childhood Education Course
Prairie State College - Chicago Heights, IL
Skills
• Phone Etiquette
• Microsoft Office (10+ years)
• Early Childhood Education
• Special Education
• Customer Service (1 year)
• Typing
• Autism Experience
• Classroom Management
• Childcare
• Teaching
• Classroom experience
• Crisis intervention
• Toddler care
• Experience working with students
• Experience with children
• Social Work
• Case Management
• Tutoring
• Behavior management
• Customer service
• Google Docs
Certifications and Licenses
Driver's License
June 2022 to June 2025
Additional Information
Excellent written and verbal communication
Expert in office equipment, Printers, Copiers, Fax Strong organizational skills
Excellent attention to detail
Team player and a strong individual producer
Word Processing Software (Word, OutLook, Excel)
Excellent Listening Skills
Able to give clear concise instructions
Contact this candidate