Customer Service Call Center

Marijan Prelog

[Zagreb, Croatia]

*******.******@****.**

Objective

Dedicated customer service professional with a proven track record of 30 years in providing exceptional customer experiences, including 11 years in call center environments. Seeking a challenging role where my extensive customer service background, communication skills, and problem-solving abilities can contribute to the success of the team.

Professional Experience

Technical Support Specialist

Provide remote technical assistance to customers, troubleshooting hardware and software issues.

Resolve customer inquiries and issues via phone, email, and chat with a strong focus on first-call resolution.

Collaborate with cross-functional teams to escalate and resolve complex technical issues.

Document and track customer interactions, issues, and resolutions using CRM software.

Conduct remote training sessions for customers on product usage and problem prevention.

Technical Skills

Operating Systems: Windows

Software: Microsoft Office Suite, Remote Desktop Tools, Help Desk Software

Networking: TCP/IP, DNS, DHCP

Hardware: Desktops, Laptops, Printers

Troubleshooting: Diagnosing and resolving hardware and software issues

Soft Skills

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Adaptability to new technologies and a fast-paced work environment.

Customer-focused approach with a commitment to exceeding expectations.

Additional Information

Fluent in English.

Availability for flexible work hours to accommodate different time zones.

Comfortable using various collaboration tools for remote communication.

Contact this candidate