Joe DeMarco

Detroit, MI 313-***-**** ad4ekp@r.postjobfree.com linkedin.com/in/joe-demarco-detroit/ Experienced IT support professional and recent graduate of an intensive IT program focused on obtaining the Google IT Support Professional certificate. Extensive background in the IT Hardware installation & maintenance industry has led to developing skills in Windows and Linux operating systems such as installing, upgrading, and configuring Operating Systems, software, and peripherals.

RELEVANT SKILLS

Customer Service • Windows • Linux • Operating Systems Installation • Diagnosing and resolving Hardware, Software and Networking issues • Technical Support & Troubleshooting • Ticketing System • System Administration • Networking Software Installation & Configuration • Domain Name System (DNS) • Networking EDUCATION

Merit America • Virtual 06/2023

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Specs Howard School of Broadcast Arts • Southfield, M

● Radio/TV Broadcast, Video Production Diploma

Additional Skill Development

● Set Design and Set Up, Lighting, Audio Set Up, Operation and Editing, Camera Operations and Video Editing, Switcher Operation, Character Generator Operation, Teleprompter Operation, and On Camera Personality RELEVANT EXPERIENCE

Contract Network Technician and CEO • JD Internet Entertainment LLC, Detroit, MI 11/2003 - Present Achieved and maintained a 5/5-Star rating in areas of

● Installing Network Equipment - Rack and stack, Configuration, and Troubleshooting

● Working with Wireless Equipment, performing Network Surveys and heat mapping,

● Installing Low Voltage Cabling, Fiber Cabling,

● Performing ATM Upgrades

● Installing, and Replacing Traditional Point of Sale, Self-Checkouts,

● Installing, Diagnosing, and Replacing Analog and IP CCTV/Surveillance Camera systems.

● Working with both Windows and Linux operating systems

● Performing Website Development and Hosting

Customer service and support are required in all jobs. Conflict Resolution skills were also effectively used to achieve a positive outcome on some jobs where customers had either been misinformed or had unrealistic expectations.

Contract Delivery Driver • Door Dash, Detroit, MI 07/2022 - Present Maintained a 4.7/5.0-Star customer service rating over the span of 10 months by:

● Picking up and Delivering food to customers in a timely and professional manner,

● Keeping the customer informed of the status throughout every step of the process, Customer Service, and Friendliness, following Delivery Instructions, and maintaining the highest standards of Cleanliness, Food Safety, and Order Handling.

For a more detailed technical skills history see: http://jdie.net/?p=723

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