COWETHA J. CASTILLO

817-***-****

ad4ekg@r.postjobfree.com

PROFESSIONAL SKILL SUMMARY

As a decorated retired military Chief, I am skilled in working with cross-functional teams and building relationships, to include expert in streamlining processes while meeting business requirements and creating value. My skillset is diverse in analytical research, financial management, auditing, quality control/compliance and administration. Constantly take pride in being a committed producer, while setting an example for other contributors. Willing to relocate.

SECURITY CLEARANCE

Top Secret/SCI with Poly

AREAS OF EXPERTISE

LEADERSHIP and MANAGEMENT – Advised Executive staff and Directors on all matters pertaining to health, moral & welfare of assigned Department of Defense (DoD) personnel. Provided informational analysis, reports and briefings to Joint Staff and other agencies. Fostered a positive work environment and led teams to achieve optimal performance by fostering a culture committed to professional growth and a healthy work life balance. Provided guidance and work leadership to less-experienced technicians. Provided guidance for tasking, manpower application, and professional development for 30 personnel; lauded for enhancing mentoring skills. Provided functional area management for 239 military and civilian intelligence personnel assigned to 10 combat wings/2 numbered Air Forces. Served as Directorate Superintendent managing enlisted and status of resources and training system issues affecting 5 intelligence specialty codes at 36 subordinate units.

INFORMATION TECHNOLOGY SKILLS – Deployed and managed secure cloud services in a data center environment. Monitored server/network capacity. Determined the characteristics of a problem and either resolve the problem immediately and/or record (via Service Management or JIRA), escalate, and track the problem through to closure and to the customers satisfaction. Updated data management systems for migration to a newer version and ensured compliance with data management standards to increase efficiency. Configured new equipment and installation/upgrades to both hardware systems and application software, tracking accountable property. Supported the user of the system, created and deleted user as appropriate, and provide access rights to applications, files, and system devices. Provided end-user software troubleshooting and support via Knowledge Management and Confluence, while delivering phone and help-desk support for local and off-site users.

FINANCIAL MANAGEMENT – Monitored and analyzed expenditure activity; recommended solutions to management regarding account discrepancies; and/or performed various audits of program budget accounts. Responsible for a range of procedures pertaining to the classification, reconciliation, recording, and reporting of accounting data to ensure appropriated funds are executed in compliance with rules and regulations governing financial transactions for both investigative and administrative operations. Managed an Accounts Receivable (A/R) portfolio by analyzing and resolving issues driving delinquency. Served as an Assistant Commission Controller recorded, posted and reconciled commissions.

INTELLIGENCE ANALYST and MANAGEMENT – Provided 22 years of dedicated service in career fields 1N0 all-source & 1N4 intelligence analysis & intelligence management. As part of a special project team, sole responsibility included managing the accuracy and quality of information entered into a reorganized integrated database system used within the national intelligence community. Planned and executed operational programs to ensure readiness and compliance with intelligence directives. Served as Communications Security Responsible Officer/Custodian managing and developing procedural instructions and accounting spreadsheet for local users to ensure the proper handling of keying material. Secured storage and issued materials while maintaining compliance with Department of the Air Force regulations and consistently achieving zero discrepancies during inspections. Conducted unit intelligence support through pre-planned Staff Assistance Visits and Readiness Assistance Visits for subordinate units.

PROJECT, PROGRAM MANAGEMENT – Provided support to Defense Joint Operations Center on the Service Operations Service Management Office Team, by defining, maintaining, and managing standards for service management and service management processes in the organization. Organized work processes and solutions to problems adjusting as needed for a project/program. Planned and executed operational programs to ensure readiness and compliance with directives. Analyzed the efficiency and effectiveness of program delivery methods, recommended improvements, and designed and implemented quality control procedures.

PROFESSIONAL EXPERIENCE

Prime Technical Services/Leidos 01/2024 to Present

Oracle Cloud Infrastructure 01/2022 to 03/2023

U.S. Army Corps of Engineers 09/2021 to 12/2021

Federal Bureau of Investigation 08/2020 to 09/2021

U.S. Census Bureau 07/2020 to 08/2020

General Dynamics Information Technology 11/2015 to 06/2020

U.S. Air Force 10/1996 to 09/2019

EDUCATION & CERTIFICATION

CompTIA Security+ CE

ITIL v4 Foundation Certificate in IT Service Management

Columbia Southern University, Orange Beach, AL -Master of Business Administration (MBA-General)

Northwood University, Fort Worth NAS JRB, TX - Bachelor of Business Administration in Management

Community College of the Air Force, Maxwell AFB, AL -Associates in Communication Applications Technology

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