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Used Car Customer Service

Location:
Mumbai, Maharashtra, India
Salary:
60000
Posted:
March 18, 2024

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Resume:

RESUME

SUNITA LOKHANDE

Mobile: +91-986*******

Email :- ad4ekd@r.postjobfree.com

Address :- 6/4/ 8 G-line, Rambai Ambedkar Nagar, Hutatma Ganpat Kokate Marg, Worli, Mumbai – 400018.

Career Summary – Objective

A highly competent, motivated and enthusiastic professional, with over 5 years’ experience of working as sales executive and 3 years experience of team handling. Well organised and proactive in providing timely, efficient and accurate support to office managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems.

Objective is to work in an exciting and professional environment of the organization with personal development and growth possibilities and to achieve company’s goal through professional ethics, sincere commitment and hard work.

Core Competencies

Strong Communication Skills, customer service, management support, internal / external coordination and negotiation skills.

Educational Qualification:

Degree

Collage/Board/ university

Years of completion

Percentage

B.Com

Mumbai University

2018- 2019

35.00%

H.S.C

Mumbai Board

2005 - 2006

40.83%

S.S.C.

Mumbai Board

2001 - 2002

36.00%

Computer skill

Course

Institute

Duration

English 30 speed

Mahalaxmi typing

1 years

Tally 7.2 & headwear and software

Sanket Computer, government institution

6 Months& 1 years

Work Experience

EQUITAS SMALL FINANCE BANK LTD

BRANCH SALES MANAGER – Used Car Vehicle Loan (From 13TH MARCH – 2023 to Till Date )

Handling sales team and All Car Used Dealer,Pan India DSA and Broker.

Generating business for Used Car Refinance and Used Car lead distribute to Sales Exe.

Used Car Business – 1 Cr.

Co-ordination with Dealer Finance Manager, Executives and Equitas Internal & External teams for Verification and disbursements, also co-coordinating with accounts & Credit teams for Issuance of Dos.

Co-ordinate files Status Login and Disbursement to Internal Team.

Co-ordinate Status of PDDs from Dealer, DSA and Broker, RTO agent.

Tracking of Collection and Recovery for ID,ED cases.

I am always be care before Co-ordination with executive, Customer and Dealers regarding any query Related Cases.

FORTUNE INTEGRATED ASSETS FINANCE LTD

BRANCH MANAGER – Car & Commercial Vehicle Loan (From FEB – 2019 to MARCH 2023)

Handling sales, collection team and All Car New & Used Dealer,DSA and Broker.

Generating business for New Car & Commercial SVC, LCV, HCV, Refinance and Used Car lead distribute to Sales Exe.

Used Car Business – 75 Lacs and New Car Business 20 Lacs

Co-ordination with Dealer Finance Manager, Executives and Fortune Internal & External teams for Verification and disbursements, also co-coordinating with accounts & Credit teams for Issuance of Dos.

Co-ordinate files Status Login and Disbursement to Internal Team.

Co-ordinate Status of PDDs from Dealer, DSA and Broker, RTO agent.

Tracking of Collection and Recovery for ID,ED,Hard Buckets and NPA cases.

I am always be care before Co-ordination with executive and Dealers regarding any query.

AU SMALL FINANCE BANK LTD.

TEAM LEADER – (From March -2017 to Feb 2019).

Responsible for generating Business thru Authorised Dealers and DSA.

Handling all Showroom, Salasar Autocrafts Thane, NBS international Andheri, Vitesse Worli & Maruti, Honda & Hyundai Dealers.

Coordinating between customers and Dealers to ensure smooth functioning of delivery of vehicles thru Auto Loan facility.

Verifying customers creditability by doing field and documentation verification as per guidance of the company procedure.

Co-ordination with Dealer Finance Manager, Executives, Bank Branch teams for Verification and disbursements, also co-ordination with accounts & Credit teams for Issuance of DOs

Ensuring Business profile maintained all laibility product and collections of Auto Loan EMI done on regular intervals.

MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD

BUSINESS EXECUTIVE - AUTO LOAN (From march- 2010 to FEB - 2017)

Handling Showroom, Global Gallarie, Thane, NBS international, Andheri &Vitesse,Worli

Generating business for Mahindra Finance for Auto Loan

Co-ordination with Dealer Finance Manager, Executives and Mahindra Finance & teams for Verification and disbursements, also co-coordinating with accounts & Credit teams for Issuance of Dos.

Collection of documents from customers for Logan and Disbursement

Collection of PDDs from Dealer

Tracking of Collection and Recovery for first 9 month’s for cases disbursed in the FY

Operating Handle device during customer verification and also take complete information about customer property details.

Knowledge for Vehicle availability report.(Tours & travels)

Telephonic discussion with our existing Customer regarding generate 3 to 5 (DMT) direct marketing cases every months.

I am always be care before Co-ordination with dealer and customer regarding any que

Personnel Information:

Date of birth : 24th December 1986.

Nationality : Indian.

Marital Status : Single.

Gender : Female

Languages known : Marathi, English, Hindi.

Declaration

I hereby declare that the above information is true to the best of my knowledge and belief.

SUNITA LOKHANDE

PLACE: MUMBAI, INDIA.



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