Customer Service United States
Resume:
TERRION LONAYE RITCHIE
*** ****** ****** • Johnston, Sc United States 29832 • 845-***-**** • ********@*****.*** OBJECTIVE
Customer service agent experienced in fast-paced environment. Aim to provide quality customers service with active listening skills. Prior work from home training and Knowledge. Quick learner and highly motivated to provide exceptional customer service.
WORK EXPERIENCE
Customer Service Representative
FTD Seasonal, Downers Grove, Illinois United States 01/2024 - 02/2024
Handling both Inbound and outbound calls. Assist with placing orders, cancellations, and refunds. Update customer information, and track orders. Reply to emails/text messages using ai technology, Escalate inquiries to support team, create notes and feedback for each customer. Customer service representative
Skyes now Foundever, Denver, Co United States
10/2016 - 02/2017
Handled each customer with care and compassion. Provided excellent customer service to each customer and addressed all issues. Documented each customer inquiry and updated system information. Used the knowledge base to resolve customer issues to limit callbacks. Escalated calls to different departments, for further help when needed.
Certified Nursing Assistant
Greenwich Woods Healthcare Center, Greenwich, CT United States 09/2005 - 06/2006
Assisted nurse with patient care including administering medication to combative residents. Assisted residents with activities of daily living including meals, transfers with assistive devices, and grooming. Provided care to residents in 120 bed long-term care facility.
Certified Nursing Assistant
Putnam Ridge Nursing Home, New York, NY United States 10/2003 - 07/2005
Chart residents daily input and output. Made sure all residents are counted for, happy and assisting them when needed. Reported any behavioral changes that may pose a risk to residents safety. Assisted residents with transfers from bed to wheelchair and other daily activities. Sale Associate
Burger King, New York, NY United States
03/2003 - 11/2003
Provided good customer service in a friendly work environment. Served customer food and beverages in a timely fashion. Kept a clean and tidy work station. Cleaned machinery and restocked supplies daily. Frontline cashier handled cash, debit and credit card transactions. Receptionist/ Manager
Utica Beauty Salon, Brooklyn, NY United States
08/2002 - 03/2003
Take inbound calls and provide good customer service.Collect payments from workers for service rendered. Restocked workers supplies and clean each work station. Report any conflict to management. Assisted owner in Calculating daily earrings. Maintain order and in cleanliness at all times. Open and close store daily. EDUCATION
Acorn Community High School Brooklyn, New York United States High school Diploma, GPA: 3.0
1999 - 2002
Boricua college New York, NY United States
Some College in Communication, GPA: 2.75
2004 - 2006
Covernant house New York, NY United States
Certified nursing assistant, GPA: 4.0
2004 - 2004
SKILLS
Adaptive
Communicator
Problem solving
Decision making
Positive attitude
Computer literacy
Team work
Critical thinking
Photoshop
Canva
Tiktok
video editing
moderator
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