E

Bianna Ellis

318-***-****

ad4ek7@r.postjobfree.com

Shreveport, LA 71107

SUMMARY

Talented professional with exemplary skills in graphic and customer service . Effective multi-tasker and Works exceptionally under pressure while remaining composed and confident.

SKILLS

Health Codes Compliance

Customer Service

Machinery Troubleshooting and Maintenance

Relationship Building

Equipment Checks and Assessments

Coffee and Tea Preparation

Food Storage Management

Stocking Supplies and Retail Products

Display Maintenance

Payment Processing

Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)

Graphic and Media Design

Logo Creation

Website Design

Problem-Solving

Work Planning and Prioritization

Layout Design

Creative Thinking

Experience in Leadership

Team Building

EXPERIENCE

Lead Barista

Shreveport, LA

Kroger/ Feb 2020 to Current

Addressed and resolved customer concerns to maintain brand loyalty.

Created complex, hand-crafted beverages based upon customer preferences.

Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.

Merchandised display cases and promoted prepared foods.

Memorized official and off-menu coffee and tea preparations.

Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.

Enthusiastically engaged customers during busy periods to keep mood light and fun.

Listened to customer desires and needs to recommend optimal products.

Protected customers by regularly cleaning and sanitizing work areas and equipment.

Restocked counter and customer areas to maintain adequate items levels for expected needs.

Educated customers on beverage menu items and provided samples of daily brews.

Trained new employees in operational procedures and modeled duties for front and back house positions.

Reconciled daily sales each shift, counting register drawers and resolving discrepancies.

Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.

Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.

Arranged merchandise and built eye-catching displays to increase sales.

Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.

Established and adjusted ordering parameters to manage inventory.

Cashier

Shreveport, LA

Goodwill Outlet/ Feb 2012 to Mar 2018

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information.

Collected payments and provided accurate change.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers.

Trained new team members in cash register operation, stock procedures and customer services.

Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Answered product questions with up-to-date knowledge of sales and store promotions.

Learned roles of other departments to provide coverage and keep store operational.

Scanned merchandise using point-of-sale system for accurate purchase totals.

Discounted purchases by scanning and redeeming coupons.

Directed trash removal and sanitation procedures to keep aisles and register area organized.

EDUCATION AND TRAINING

Some College (No Degree): Graphic Design

Georgia Northwestern Technical College

Shreveport, LA

Contact this candidate