High Level Service Delivery

RESTRICTED

Focused Manager with proven

record of outperforming sales

objectives, exceeding service

standards and outpacing

performance goals. Solid Tourism

background with in-depth

knowledge of related practices

and market fluctuations.

Motivated, team-oriented and

enthusiastic about using skills to

boost sales and support company

success.

PHONE: +20-100-*-****-**

LANDLINE: +202-**-**-*** 8

EMAIL: *.********@*****.***

Date of Birth: 01/Oct./1990

Gender: Male

Marital Status: Married

Military status: Completed

Arabic: Mother Tongue

English: Fluent

French: Fluent

German: Basic

HSBC Bank Electronic Data Service Delivery (Cairo, EGYPT) Senior Officer – Client Management Operations - GLCM JAN 2022 (Current Job)

Working Within HSBC Bank Canada.

Handling CMB & GB clients queries.

Handling all the team’s supervisory tasks.

Running weekly quality check & Training new members.

Establishing & Maintaining good relationships with internal stakeholders.

HOTEL MOON PALACE (Lubumbashi, D.R. CONGO)

Hotel Manager JUL 2021 – Oct 2021 (4 months)

Managing 70+ Employees across all the departments of the hotel

(Total cost – Front office – F&B Duties – Car on rent bookings – Housekeeping - etc)

Auditing on the quality check process done by the employees

Led regular team meetings with all the stuff (Managers & Supervisors) to keep sales personnel motivated with tips, techniques and relevant information.

JUMIA EGYPT (Cairo, EGYPT)

After Sales Supervisor JUN 2020 – JUL 2021 (1 Year & 1 Month)

Managing the Aftersales Warehouse (Cost - Schedules – Payroll – logistics duties)

Managing 100+ Employees / 5 Teams to ensure best results of the whole Department

Auditing on the quality check process done by the employees TRAVELSTART M.E.N.A (Cairo, EGYPT)

Sales & Recovery Team Manager APR 2015 – MAY 2020 (5 Years)

Expanded company customer base and cemented market presence by implementing strategic sales plans.

Built strong team by recruiting and developing top sales talent. RESTRICTED

Bachelor Degree

Cairo University

Faculty of Arts &

Literature French

Language Dept.

2007 – 2011

High School Degree

Lycée Français De

Haram

1994 – 2007

MS Office expert

Team Management

Strong decision maker

Complex problem solver

Targets Hunter

Innovative

Service-focused

Great tone of voice

Self-Motivated

Amadeus Expert

TRAVELSTART EGYPT (Cairo, EGYPT)

Senior Travel Consultant

JAN 2014 – MAR 2015 (1 Year & 3 months)

Responded to customer requests, offering excellent support and tailored recommendations to address needs via multiple customer contact ways (Phone - Email - Online Chat - Social Media channels - Face to face meetings) in 3 different languages

(Arabic, English & French)

Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Exceeded sales goals by 21% to increase revenue and facilitate selling of products and services.

Used consultative sales approach to understand customer needs and recommend relevant offerings.

4 times annual best customer satisfaction and top seller achiever. CONCENTRIX

(Expedia French, Italian & Spanish Account)

Workforce Real Time Analyst

MAY 2012 – OCT 2012 (4 Months)

Delivered targeted advice on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.

Supervising Agents daily attendance record, consistently arriving to work on time.

Developing innovative tools to get immediate reports on all agents activities during their shifts

(Expedia French Account)

Customer Support Agent

FEB 2011 – APR 2012 (1 Year & 2 months)

Responded to customer requests, offering excellent support and tailored recommendations to address needs via multiple customer contact way (Phone - Email) in 2 different languages (English & French)

Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Dealing with Airline companies and Hotels all over the world to ensure best customer experience to our customers.

Investigated and resolved customer inquiries and complaints quickly.

Contact this candidate