Customer Service Inventory Management

Reginald J Powe 726-***-****

Business Management Professional *********@*****.***

PROFESSIONAL PROFILE

Professional military veteran retired with many years of experience in customer service. I am seeking a job opportunity to apply excellent leadership skills and customer service to your organization. Perform and maintain budget spreadsheets where math is essential for different projects, reconciling errors and assist in editing, drafting, memos, and reports. Enthusiastic about innovating and implementing acquired skills for business opportunities.

PROFESSIONAL SKILLS

Data Processing

Excel Spreadsheets

Microsoft Office

Personnel Management

Supervision & Evaluation

Leadership Supervision

Career Growth Development

Independent Decisions

Technical knowledge

Resolve Complex Issues

Proficient Knowledge Veteran Administration

Professional Communication

Project Management/Production

Time Management

PROFESSIONAL WORK HISTORY

Audie L Murphy Memorial Veterans Hospital, San Antonio, Texas 78229 November 19, 2023 - Present

Position Title: Supply Technician

Pay Plan - Series - Grade/Step: GS-2005-5/1

Starting Salary: $38,181 Per Year

Appointment Type: Permanent

Work Schedule: Full-Time

Work Duties:

Inventory Management: Monitor and control inventory levels to ensure an adequate supply of materials and equipment. Conduct regular inventory audits to verify accuracy and identify discrepancies. Utilize inventory management systems to track stock levels and reorder supplies as needed.

Receiving and Distribution: Receive and inspect incoming shipments to ensure they meet quality standards. Organize and distribute supplies to various departments or units within the organization. Maintain accurate records of received items and distribute accordingly.

Compliance and Regulations:

Ensure compliance with relevant policies, procedures, and regulations governing supply chain and inventory management. Stay informed about changes in regulations and industry best practices.

Customer Service:

Aid and support internal departments or units regarding supply-related inquiries. Address and resolve issues related to supply chain management in a timely manner.

Emergency Preparedness:

Develop and implement contingency plans for emergency situations to ensure a continuous supply of critical materials. Supply Technicians are integral to the efficient operation of healthcare facilities within the VA system, ensuring that necessary supplies and equipment are available to support the delivery of quality healthcare services to veterans.

Continually discussed any issues relating to supplies, equipment, and procedures with the Lead or Supervisor

Dropped off medical supplies in accordance with specifications in computerized inventory management systems.

Cleaned designated secondary areas using aseptic principles to stop the spread of COVID-19

Acquiring supply equipment in accordance with policies, rules, and regulations, which include managing Omni suppliers and making adjustments for reconciliations to take inventory control, equipment inventory control, and equipment tracking into account.

Scanning, barcoding, printing labels, equipment distribution, pulling ticket orders, an inventory control experience.

Maintain effective customer service techniques and ensure quality service responds quickly to sustained efficient results for patient demands. Clearly explained the major and secondary levels for disposal to the helping employees. Manages Omni supplier's hardware problems and, if necessary, gets rid of extra stock. Verify that all barcode labels are accurate and up to date in order to identify every item.

Review and keep an accurate inventory of RME medical equipment, including isolation carts, latex allergy carts, crash carts, and other related items.

Experience in generating Omni suppliers, barcoding, printing labels, equipment distribution, pulling ticket orders, and inventory control.

Had a wall-to-wall inventory audit experience due to monitoring precise levels and amounts in accordance with department needs. Capable of supplying faculty-specific shortages and recalls. Effective in laying out a storage space to create inventory space or remove items.

Department Of the Treasury/ Internal Revenue Service, 3651 S IH-35, Austin, Texas, 78741

POSITION: Clerk, GS-0303-5 Step 1

DIVISION/LOCATION: Wage & Investment Service Centers, (TX2038) 3651 S IH-35, Austin, Texas

WORK SCHEDULE: Full-time Seasonal, 6-8 Mos Season length

TOUR OF DUTY: Mon-Fri 6:30 am- 3:00 pm

HIRING AUTHORITY: Direct-Hire

ACTION: Appointment to Career/Career-Conditional

DURATION: Permanent

START DATE: Your first day of employment will be 04/24/2023.

End Date: Current

SALARY: $18.51 Per Hour*, including locality pay

GS-5 Contact Representative

VETERANS ADMINISTRATION OVERLAND, MISSOURI JANUARY 2017 – AUGUST 2017

·Professional Customer Service/Information Inquiries with Veterans

·Develops Effective Interpersonal Relations

·Proficient Interviews/Obtaining Information

·Professional Patient Care

·Coordination/Counseling/Assisting Patients

·Proficient Data Entry/Producing Reports

·Analyzing Problems/Resolutions

·Interpersonal/Communications

Mail Clerk

VETERANS ADMINISTRATION ST LOUIS, MISSOURI DECEMBER 2016 – JANUARY 2017

·Supply Management

·Printing/Reproduction Forms/Publications Ordering

·Proficient Identifying Documents

·Proficient Routine Inquiries

·Professional Customer Service

·Protocol on Policies & Procedures & Standards

·Inventory Control

Courier

CROSSROADS COURIER ST LOUIS, MISSOURI SEPTEMBER 2015 – MARCH 2016

·Professional Customer Service

·Delivery of Payroll/Confidential Material

·Protocol on Deadlines

·Managed Five Couriers/Routes

Information Security Officer (Work-Study)

VETERANS ADMINISTRATION ST LOUIS, MISSOURI MARCH 2015 – SEPTEMBER 2015

·Followed Protocol Health Insurance Portability and Accountability Act (HIPPA)

·Proficient Policies & Procedures/Legal Requirements

Courier

J.S. LOGISTICS ST LOUIS, MISSOURI APRIL 2014 – MARCH 2015

·Professional Customer Service

·Delivery of Blood, Specimens, and Organs for Transplant

·Delivery of Payroll/Confidential Material

·Protocol on Deadlines

Inventory Control Specialist

HOME DEPOT ST LOUIS, MISSOURI MARCH 2012 – APRIL 2014

·Inventory Control/Inbound and Outbound

·Inventory Management Procedures

·Stock Merchandise/Equipment

·Data Entry/Pricing/Cost Reports

·Follow Protocol Operations Manual

·Operations Control Production

Journeyman Finished Carpenter

LATTA CONSTRUCTION TUSCALOOSA, ALABAMA MARCH 2011 – MARCH 2012

·Technical Drawing, Drafting/Following Blueprints

·Professional Customer Service

·Installation Structures/Fixtures

·Construction Building Frameworks/Walls, Floors/Doorframes

·Perform Minor Plumbing/Welding/Concrete Mixing

·Follow Protocol Procedures and Standards

Office Manager

WDJL 1000 HUNTSVILLE, ALABAMA AUGUST 2007 – APRIL 2008

·Public Relations/Sales/Community Outreach

·Daily Programming and Managed Five Personnel

·Public Relations

·Inventory Control

·Professional Customer Service

Military (Various Positions)

UNITED STATES AIR FORCE VARIOUS LOCATIOMS DECEMBER 1974 – JANUARY 2007

·Promoted to Supervise 100+ Airmen to manage scoring results

·Graduated from Leadership Academy

·Supervised and provided leadership management for Base Operations in Okinawa, Japan

Education

BACHELOR OF SCIENCE (BSBM) GRADUATION AUGUST 2022

Hallmark University SAN ANTONIO, TEXAS

·Major: Business Management

ASSOCIATE OF SCIENCE OCTOBER 2021

Hallmark University SAN ANTONIO, TEXAS

·Major: Business Administration

EASTSIDE HIGH SCHOOL MAY 1967

New Jersey

JOB-RELATED TRAINING & EDUCATION TRAINING

Private Security License Level II

MANAGEMENT

·Over 20 years, served in management roles providing leadership, counseling and mentorship to military personnel facilitating their professional development and career progression.

LEADERSHIP

·Currently, continues to serve in the community providing leadership/mentoring to non-profit organizations

·Ability to fill in and cover necessary gaps to maintain the culture of the organization fostering team cohesiveness.

HONOR/AWARDS

Expeditionary Medals

Campaign Badge

PROFESSIONAL REFERENCES

Dr. Carl JD Tyler, Jr., 281-***-****

Derrick D. Jones, MBA, 713-***-****

Cynthia Castille, 251-***-****

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