Ayo Makinde Houston TX 346-***-**** ad4eiz@r.postjobfree.com

Throughout my career, I have amassed a comprehensive understanding of the intricacies involved in energy management, Advisor, and the adoption of sustainable practices. My approach is multifaceted – I offer support, lead cutting-edge energy initiatives, impart knowledge through training programs, and contribute to research and policy development in the sustainability domain. As a strategic planner, my contributions have significantly boosted the performance, productivity, and profitability of the departments and organizations I've been part of. My exceptional grasp of customer service and care has enabled me to build and manage fruitful relationships, ensuring client satisfaction and loyalty. Beyond these competencies, I bring specialized skills as an Energy Advisor, along with my certification as a SCRUM Master, which underscores my commitment to fostering agile, responsive, and efficient teams and operational frameworks. This blend of skills and experiences positions me uniquely to drive change and promote sustainable practices within organizations, steering them towards a greener and more sustainable future.

Core Competencies

Strong Retrofit Knowledge: Excellent knowledge of energy poverty and energy cost-saving measures, and how to present this in an accessible manner. Able to diagnose issues within the home and suggestions on improvements to improve energy efficiency.

Excellent Sales Support Experience: Able to deliver customer satisfaction built around customer needs.

Proficient and excellent in supporting and processing contracts & and have excellent organizational skills.

Over 6 years of experience with sales support, contract renewals, customer service, or similar function

Highly 0rganised at managing time and workload. Able to respond to additional workload at short notice and manage conflicting priorities.

Advanced IT Skills: Confident using MS Office including Word, Excel, and Outlook to keep accurate records.

Identify customer's goals and objectives, including risk tolerance and sustainability requirements, and recommend appropriate solutions.

Attention to detail with the ability to multitask and prioritize tasks accordingly.

Experience working with Education, Social Services, and Energy Sectors

Maintain regular communication on activity and KPIs with a sales manager.

Manage call and activity lists and continually update the sales database with pertinent information and expiration dates.

Follow all procedures for pricing requests, enrolling clients, and internal documentation Answer and respond to calls from clients in a timely and confident manner.

Advocate for the client and deliver client satisfaction and exceptional service Perform other general administrative responsibilities as required, able to interact professionally with both clients and peers.

Enjoy working as a member of a great team and the ability to work under moderate supervision and handle multiple tasks.

Work Experience in the Education sector

Professional Experience

Generation UK February 2023 -Date

Retrofit and Energy Advisor Programme

Providing administrative support to the delivery of projects using simple language when explaining processes and concepts to customers

Maintaining accurate and detailed records of all interactions with clients.

Monitoring and evaluating the effectiveness of a retrofit project and providing feedback to the client and or the project team.

NetPex Ltd July 2016 – November 2022 Keyworker

Identify and prioritize opportunities for energy savings through data analysis, visual inspection, and the use of various diagnostic tools.

Visually inspected the exterior, looking for clues of energy waste, or drainage problems.

Oversight of the environmental review and compliance for complex energy sector projects.

Oversight of the process of obtaining permits, preparing environmental documents, and performing long-range planning for future energy projects.

Ensured that correct information was recorded, with a high level of attention to detail.

Supervised and supported Energy projects from inception to completion.

Oversight of the process of obtaining permits, preparing environmental documents, and performing long-range planning for future energy projects.

Lookahead July 2016 - November 2022

Collected and analyze data related to energy consumption, including utility bills, energy usage logs, and equipment specifications.

Used specialized tools and equipment to measure and evaluate energy performance, including infrared cameras, data loggers, and energy meters.

Developed great problem-solving and critical thinking skills and enhanced time management skills.

Facilitated energy conservation by identifying and implementing various options for saving energy, leading awareness programs, and monitoring energy consumption.

Listened to customer needs attentively while being sensitively proactive in tasks.

Assisted in the preparation and distribution of renewal contracts.

Morgan Hunt Oct 2013- July 2016

Energy Officer

Developed and maintained strong relationships with colleagues to reach goals and exceed targets.

Applied a strong understanding of working with Quality Standards.

Lecturing and support to Students in the College

Processed, signed, and renewed contracts based on the organization's computation system.

Went above and beyond to support others and provide excellent customer service via communication.

Energy Plus Oct 2009 - Oct 2013

Support

Processed signed renewal contracts in the NetSuite system.

Maintained and met all contracts requested by the account manager on behalf of the client.

Discussed and explained contractual guidelines of OPIS products with account managers, finance, product managers, sales leadership, product delivery, and sales operations in an accurate and organized manner.

Used technology and processes to monitor and minimize an organization's energy use and expenses, while promoting sustainability measures to optimize resources.

Teacher Active April 2006-Nov 2009

Advisor

Liaised with Business owners, Assessors, Designers, and Installers Engineers to ensure effective end-to-end project management.

Established constructive relationships and promoted self-esteem and independence.

Supported with Educational Development and implementation of Communication Development

Provided student support consistently.

Carried out periodic exam supervision.

RCCG Dec 2003-April 2006

Volunteer Support Worker/ Teaching/ Administrator

Provided examination support and helped with Parenting skills to adults.

Supported individuals in looking for jobs and budgeting day-by-day.

London Borough Havering March 2001- Dec 2003

Housing Assessment Officer

Ensured creation and maintenance of all records about applications.

Advised applicants and Tenants through Mobility, home ownership, mutual exchange, private renting, Share Ownership (part buy-part rent), Homebuy (25% equity loan)

Assisted in the completion of paperwork required in offers of accommodation to applicants and tenants.

Citizens Advice Bureau: March 2001-Sept 2001

Volunteer General Advisor

Arranged and carried out interviews for clients at drop-in sessions.

Gave information from the CAB electronic information system and other sources to advise individual clients on Housing (e.g. eviction, disputes, repairs) and Homelessness (benefits, debt, etc.)

Provided advice in explaining the choices to clients and offered practical help by writing letters, making phone calls, and completing forms.

Education

MSc International Marketing, Anglia Ruskin University

BA (Hons) Education, London Metropolitan University

Diploma in Education & Training London College of Business Science London

Certificate in Higher Education in Social Studies Open University London

L3 Certificate in Retrofit Advice, Generation UK

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