Customer Service Business Operations

SANDRA SANCHEZ

*** **** ******** ****** ********, AZ 85350 928-***-**** **************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with a grasp of key accounting functions and healthcare business operations. Able to perform a variety of general accounting support tasks, and compile, prepare, and verify data to maintain accounting records.

High Academic Honors Recognition / Dean's List / Honor Roll.

Work history includes 1 year of healthcare industry experience.

Well-organized, able to manage time and priorities in multi-task environments.

Work well in team-based environments with emphasis on quality, performance, and accountability.

Communication skills necessary to take and relay detailed and accurate information.

Bilingual Fluent in English and Spanish.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 60 WPM.

KEY QUALIFICATIONS

Accounts Receivable (A/R) Accounts Payable (A/P) Payment Posting Claims Processing Revenue Cycle

Data Entry Medical Billing Reimbursement Cycle Bookkeeping Invoicing Reconciliation

Payroll Accounting Payroll Taxes Balance Sheets Medical Records Management

Financial Statements / Reporting Financial Auditing General Ledger Medical Terminology HIPAA Compliance

EOBs (Explanation of Benefits) Government / Third Party Payers Medicare / Medicaid

Introduction to ICD-10, CPT, HCPCS Interpersonal Communications

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Accounting, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Fully accredited, accelerated program designed to develop skills consistent with industry expectations of professionals working within basic accounting, bookkeeping, and auditing clerk positions. Program content emphasize key accounting functions and processes including cost accounting, payroll accounting, taxation, financial reporting, optimizing the reimbursement cycle, and computer applications. Additionally, students gain an understanding of US healthcare delivery systems, healthcare business operations, medical law and ethics, coding, billing and reimbursement, and health records management. Research, professional writing, critical thinking, and communication skills are emphasized in the program.

WORK EXPERIENCE

San Luis Walk In Clinic, – Somerton, AZ 07/2022 – Present

Family Care Coordinator Covid Support Team

Provide Covid-19 tests and ensure patients receive care in a timely manner.

Coordinate needed resources for families and offer information regarding welfare programs.

Complete necessary paperwork and ensure its accuracy.

Maintain positive attitude and act with respect while performing duties.

Ensure high levels of patient confidentiality.

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