Tiara Nelson Cell: 571-***-**** ad4egf@r.postjobfree.com Arlington, VA 22201

Customer Service Clerk Front Desk Assistant

Microsoft Office Suite Customer Service Time Management Conflict Resolutions

Organized, detail-oriented, and self-motivated Administrative Assistant with experience working in an office setting. Excellent Customer Service skills and Microsoft Office. A team player able to work independently.

Professional Experience

Administrative Assistance/Office Clerk

Responded to emails appropriately.

Prepared bulletin for each Sunday service.

Retrieved and delivered phone messages.

Organized existing files.

Checked and sorted mail.

Communicated any areas of need, problems, and concerns to supervisor.

Arranged the conference room for lunch meetings.

Oversaw inventory and supply list according to company guidelines.

Maintained updated and accurate records of inventory to ensure the correct number of items in stock.

Set up and brake down conference rooms according to event orders as well as maintained cleanliness standards.

Hostess

Greeted and seated guests at busy lunch and dinner services.

Assigned guest to tables according to rotation of 7 to 8 servers.

Interacted with guest to ensure satisfaction with food and service, responded to complaints, and provided general information.

Answered telephone calls, responded to inquiries, and recorded dining reservations.

Maintained contact with kitchen staff, management, serving staff and customers to ensure that dining details were handled properly, and customers’ concerns were addressed.

Inspected dining and serving areas to ensure cleanliness and proper setup.

Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.

Work History

Cadmus Group, Arlington, VA

Cordia Resources Recruiting, Chevy Chase, MD

Calloway United Methodist Church, Arlington, VA

Crowne Plaza National Airport Hotel, Arlington, VA

BJ’s Restaurant, Fall Church, VA

America Girl Doll, Mclean, VA

Education

High School Diploma

Wakefield High School, Arlington, VA 06/2011

Professional Administrative Assistant Certification

NOVA, Alexandria, VA 03/19

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