FLAMING ST FLEUR

**** ********** **, ******** **** NJ 08401

Cell:1-267-***-****

Email: ad4eg6@r.postjobfree.com

EDUCATION

**/**-*/** ***-The College of Advanced Technology, Brooklyn, NY Associate's Degree WORK EXPERIENCE:

NYC Health + Hospitals/South Brooklyn Health, Healthcare Data Analysts Brooklyn, NY 8/18-09/21

● Compiling and organizing health care data

● Analyzing data to assist in delivering optimal health care management and decision making

● Communicating analytic insights to management

● Using health care data to achieve administrative needs and goals

● Developing reports and presentations

● Utilizing different data sources for analyses

Carey International, Reservation Specialist

Long Island City, NY 09/12-12/17

● Obtain and enter accurate customer information for scheduled local/ International reservations.

● Cross-sold upgrades and recommends products and services

● Followed up to ensure that appropriate changes have been made to customer accounts

● Team lead providing guidance, instruction, direction,leadership to a group of 8 call center reps.

● Running reports for special accounts while evaluating/prioritizing calls and monitoring quality control metrics.

● Provide customer travel itinerary.

● Communicate with dispatchers on behalf of clients for better assistance.

● Assisted customers with opening new accounts via email and phone.

● Processed payments invoice and receipt.

Travisa Outsourcing India Visa Center, Visa Consultant New York, NY, 05/10- 12/11

● Prepared client's application including all relevant submissions, application forms, and associated documentation.

● Advise clients on visa requirements, fees, and processing times, for the U.S. Residents traveling abroad and provide clients with up-to-date information on visa norms and specifications on applications

● Advise clients of any delays which may occur in the processing of the application; verified all the documents are file arranged and submitted according to the high commission/Indian consulate requirements.

● Advise clients on document requirements for various Indian visas, such as Tourist, Entry, Business, Employment, Conference, Student, Re-entry, and Transfer of visas as well. MAYOR BLOOMBERG NYC 311 Call Center, Customer Service Representative Brooklyn, NY 9/06-12/09

● Answering phone calls and directing them to different programs and departments in New York City.

● The ability to react quickly and remain calm during emergency situations was crucial, as was anticipating the reactions of callers.

● Enrolling customers in various government programs was also a responsibility. The job required excellent communication skills, including professional language and positive listening skills, to retain customers and handle complaints. \,

● Filing non-emergency complaints on behalf of NYC residents and forwarding them to the local NYPD Police Precinct was also part of the job.

● Finally, accommodating callers with essential emergency needs by connecting them with EMS, FDNY, and the NYPD was a critical responsibility. Total Care Medical Center, Medical Assistant

Brooklyn, NY 2/07-06/07

●Assisted30+patients per day with the pre-post-examination protocol: Took blood pressure and vitals; set up blood work/ phlebotomy, urinalysis, EKG, ultrasounds, stress tests, vision/ hearing test, Spiro grams and Doppler test: took patient history; scheduled follow-up appointments; distributed medications and updated records.

● Managed a 300-patient medical record filing system. Provided updated medical records.

● Assisted physician with patient examinations and the distribution/explanation of medications.

● Collaborated with medical billing/reimbursement departments to process and file patient bills.

● Assisted and Insured adherence to all FDAC, CDC, and OSHA regulations.

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