Customer Service Care
Resume:
Nat H. Stewart
WYANDOTTE, MI *****
****.******@*****.***
OBJECTIVE
Qualified service professional with over 20 years’ experience in customer care and service roles, including sales, tech support and professional repair services. Good listener, astute problem solver and confident on the phone and in person. Seeking to utilize my skills to provide a positive experience to customers and contribute to the success of the company.
SUMMARY OF QUALIFICATIONS
Trained at Tamron USA repair facility . Commack, NY.
Lenses, medium and large format cameras
Trained at Nikon USA repair facility . Melville, NY.
Digital cameras and lenses
Cross training at Fuji repair facility . Edison, NJ.
S-1, S-2, S-3 and S-5 digital cameras
Trained at Canon USA repair facility. Itasca, IL.
Digital rebels and ultrasonic lenses
Trained at Minolta repair facility. Rowling Meadows, IL.
Maxxum SLR's and Freedom point and shoot cameras
Trained at Olympus repair facility. Rowling Meadows, IL.
Stylus point and shoot cameras
EXPERIENCE
Technician
Midwest Camera Repair, Wyandotte, Mi
09/2011 to Present
Unsupervised camera and lens repair
Provide repair feedback to professional customers and manufacturers
Train new technicians on repair, adjustment procedures and product specifications
Estimates and parts orders
Phone and walk-in customer service for professional customers
Lead Technician
United Camera Repair, Bensenville, IL
11/1998 to 09/2011
Unsupervised camera and lens repair
Estimates and order parts
Provide repair feedback to professional customers and manufacturers
Phone and walk-in customer service
Train technicians on repairs, adjustments procedures and product specifications
Train quality control personnel and management on functionality, standards of quality and product specifications
Handled commercial accounts in support of management
Primary technical contact support for all SLR's and lenses
Technician
Asahi Service, Des Plaines, IL
06/1991 to 11/1998
Unsupervised camera repair
Parts orders for Minolta stock department
Train new technicians
Handled quality control for stock and customer cameras
Customer service for walk-in customers
Pack and box cameras for resale
Assistant Manager
Radio Shack, Glen Ellyn, IL
06/1989 to 06/1991
Retail sales associate
Cashier and point of sales duties
Stock and displays merchandise
Product demonstrations
Customer and product support
Open and close store
EDUCATION & TRAINING
General Studies, Business Administration, Harper College, Palatine, IL., 2 year(s)
Diploma, Hoffman Estates High School
References
Pat Simonetti
Director of Operations at Tamron USA
10 Austin Blvd Commack, NY
*********@******.***
Richard Furlong
Former Canon Midwest Service Manager
Itasca, IL.
**********@*******.***
Debra Dyjack
Business Owner
*******@*************.***
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