Ann Hampton

*** ********** *****, ********, ** **532 [608] 516-8348 ad4ees@r.postjobfree.com

Profile

Highly organized and detail-oriented Office Manager with 2+ years of experience in leading and supporting teams. Adept at scheduling, communication, and creating systems to improve efficiency and productivity. Proven ability to manage multiple projects, meet deadlines, and contribute to a positive team environment.

Skills & Abilities

Excellent interpersonal and communication skills

Microsoft Office Suite

Google Suite

Proficiency with CRM’s

Canva

Quick Books Online

Technology utilization

Multi-Line Phone System

OFFICE MANAGER BADGER AMUSEMENTS, INC. MARCH 2023 – FEBRUARY 2024

Organized contract files-built spreadsheets with detailed information, this strategy undoubtedly led to substantial time savings, better data-driven decision making, and improved collaboration across departments.

Attracted qualified candidates through job boards, professional networks, or employee referrals.

Provided staff with the necessary knowledge and skills to succeed in their roles. This includes industry-specific training to equip them with knowledge unique to your field.

Established workflows, set deadlines, and tracked employee productivity to ensure efficient utilization of time.

Tracked stock levels, forecast demand, and placed orders to maintain optimal inventory without overstocking or understocking.

Utilized relevant technology to automate tasks, generate reports, and monitor inventory levels.

Travel planning, calendaring activities amongst owner and other departments for transparency.

Displayed the ability to adjust communication style and approach to effectively collaborate with people from diverse backgrounds and expertise. such as engineers, attorneys, governmental officials, advertising specialists, apparel companies and industry leaders.

Proficient in general ledger management, invoicing, accounts payable, accounts receivable, tax management.

Expertise in managing company obligations to vendors, ensuring timely payments and accurate record-keeping.

Skilled in managing the collection of payments from customers, ensuring the smooth inflow of cash flow.

DIRECTOR OF OPERATIONS HOME TEAM4U JUNE 2022 – MARCH 2023

Managed and scheduled meetings for a team of 35 agents, ensuring efficient use of time and resources.

Created call shift schedules to optimize agent workflow and meet customer demand.

Developed and implemented policies and standard processes to improve efficiency and maintain best practices.

Maintained and updated iCloud files and Google Drive for team access and information sharing.

Managed mailing and marketing lists, ensuring accuracy and compliance with data privacy regulations.

Conducted weekly check-ins with agents and prepared team leads for quarterly meetings.

Collaborated with team leads to prepare for and present at team meetings, including updating Keynote presentations and distributing notes and minutes.

Monitored timesheets for Client Care Coordinators, Showing Agents and Interns, ensuring accurate data logging and compliance.

Conducted weekly database reviews to identify and address any discrepancies or inconsistencies.

Posted goals and reminders for agents to promote individual and team accountability.

Assisted in organizing and participating in weekly team meetings, contributing to brainstorming sessions and problem-solving discussions.

Scheduled, calendared, and coordinated team parties and community events, fostering strong team relationships and team spirit.

Partnered with the Marketing team to create flyers, business cards, and internal contests to promote engagement and support marketing initiatives.

Identified opportunities to improve existing systems and implemented new systems to enhance efficiency and streamline processes.

Tracked operational budget for food and prize purchases, monitoring spending and identifying cost-saving initiatives.

Planned and organized yearly team trips for top performers, recognizing achievements and creating a positive work environment.

Maintained inventory of listing/buyer packets and coordinated on-boarding/orientation schedules for new team members.

Participated in weekly agile meetings with the admin team to establish strategic goals and develop actionable plans.

ADMINISTRATIVE ASSISTANT WISCONSIN MANAGEMENT OCTOBER 2021 - JUNE 2022

Identified and implemented process improvements for a State of Wisconsin program, making it easier for participants to access essential resources.

Maintained, managed, and coordinated apparel orders for the team, ensuring accurate inventory and efficient distribution.

Provided immediate backup for front desk duties, including managing a multi-phone system, handling mail, and maintaining postage supplies

Audited property files for property managers, identifying any inconsistencies or missing information. Collaborated with them to ensure accurate records and appropriate next steps.Education

ASSOCIATE OF ARTS DEGREE – LEGAL SECRETARIAL STUDIES MAY 1989 – MAY 1991 MADISON BUSINESS COLLEGE, MADISON, WISCONSIN

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