Jennifer M. De Los Santos

*** *. ****** ***, ****** FL 32724 401-***-**** ad4eem@r.postjobfree.com

Education

CERTIFICATE 2023 FLORIDA TECHNICAL COLLEGE

· Major: Business Specialist

ASSOCIATE MAY 2018 QUINSIGAMOND COMMUNITY COLLEGE

· Major: Hospitality and Recreation Management

· Minor: Food Service Management Skills & Abilities

Certification

· ServSafe Certified

· Allergen Certified

· TiPS Certified

Experience

ACTIVITIES AND TRANSPORTATION DIRECTOR BLUE PALMS SENIOR LIVING JUNE 2023 – JANUARY 2024

Oversees activities and transportation for Healthcare, Assisting Living and Independent Living facilities.

Schedule activities for each month making sure we have the right hours that State requirements.

Assist with the activities with the Senior Residents.

Assist with transportation for Healthcare, Assisting Living and Independent Living facilities to their appointments.

Make sure the vehicles are up to date through FDOT regulations.

HIPPA Compliance.

Cover activities or a drive when they are out.

RECEPTIONIST GOOD SAMARITAN LUTHERAN NOVEMBER 2021 – JUNE 2022

Assist residents with packages, mail and directions of the campus.

Answering phone calls and directing the calls to the correct location.

Assist with scheduling residents appointments and activities.

CALL CENTER SPECIALIST UMASS HARRINGTON HOSPITAL DEC. 2021 – SEPT 2022

Support the practices by answering telephone inquiries, scheduling appointments, registering new patients, and maintaining records and accounts. Verifies insurance eligibility prior to appointments, mail out monthly Medicare letters, floats to PCP sites as assigned and work miscellaneous projects as assigned. Act as practice liaison between caller and offices while providing excellent internal and external customer service.

HUMAN RESOURCE MANAGER BJ’S WHOLESALE JANUARY 2020 – JUNE 2020 Responsible for management and administration of Human Resource functions in a specified club location. Administers programs, policies and procedures of the BJ's Human Resources Department. Accountable for leading and administering the hiring/onboarding processes, Team Member relations, payroll, and training videos. Acts as a mediator between Team Members and management on conflict resolution and/or Team Member relations matters. Controls comprehensive scheduling processes for all hourly Team Members, ensuring a productive workforce is available within budget guidelines. Recruiting efforts involve, among other things, using newspaper ads, in-club hiring table, and visiting campuses of local schools/colleges/universities. Conducts Team Member orientations/training for all new hires. Acts as the "on-site administrator" of intranet-based training and communications system to coordinate club training needs (e.g., cashier training, safety, etc.). Administers all personnel paperwork, including completing and processing new hire paperwork, hourly wage increases, hourly promotions, terminations, worker's compensation, and unemployment claims.

HUMAN RESOURCE CLERICAL BJ’S WHOLESALE DECEMBER 2019 – JUNE 2020

Responsible for supporting HR functions in the club. Responsible for participating in the hiring process as assigned. Facilitate and coordinate team member orientation, assist in updating and maintaining HR records, filing, and team member communication. Coordinate and facilitate hiring and orientation processes. Preserve Team Members’ personnel and medical files. Provide payroll processing support. Answer Team Members’ questions. Handle Team Members’ confidential information with care. Handle additional administrative tasks as required. Maintains all club policies and procedures. Performs other duties as assigned, including working in other departments as needed.

FRONT LINE SUPERVISOR BJ’S WHOLESALE MAY 2019 – JUNE 2020

Oversees all frontline team members to ensure all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. Supervises, develops, and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. Responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Delegates work monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Drives membership metrics through acquisition, retention, loyalty, and experience programs. Drives member engagement, speed, and productivity on the front end. Supervises all frontline teams including the member service desk.

FRONT DESK PUBLICK HOUSE AUGUST 2018 TO MAY 9TH, 2019

RESPONSIBLE FOR CHECKING HOTEL GUESTS IN AND OUT OF THEIR ROOMS. THEY ARE RESPONSIBLE FOR ENSURING THAT EVERY SINGLE GUEST HAS AN ENJOYABLE EXPERIENCE AT THE HOTEL. A FEW OF THE MAIN DUTIES OF A FRONT DESK AGENT ARE GREETING GUESTS AT THE FRONT DESK, ANSWERING ANY QUESTIONS, RECOMMENDING ACTIVITIES AND RESTAURANTS TO GUESTS, AND ANSWERING ANY PHONE CALLS. ALSO MUST STORE ANY LUGGAGE AS NEEDED BY GUESTS.

DISNEY COLLEGE PROGRAM WALT DISNEY WORLD JANUARY, 2016 TO MAY, 2016 DISNEY COLLEGE PROGRAM PARTICIPANTS BECOME PART OF THE MAGIC THAT IS KNOWN WORLDWIDE. GAIN VALUABLE, ON-THE-JOB EXPERIENCE WORKING IN OUR PARKS AND RESORTS, PARTICIPATE IN COLLEGE COURSEWORK, AND CAN MEET AND LIVE WITH PEOPLE FROM ALL OVER THE COUNTRY AND POTENTIALLY THE WORLD IN COMPANY-SPONSORED HOUSING. THIS TRULY UNIQUE FIVE- TO SEVEN-MONTH PROGRAM ALLOWS PARTICIPANTS TO NETWORK WITH LEADERS, TAKE PART IN PERSONAL AND CAREER DEVELOPMENT CLASSES, AND BUILD TRANSFERABLE SKILLS SUCH AS PROBLEM-SOLVING, TEAMWORK, GUEST SERVICE AND EFFECTIVE COMMUNICATION.

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DIETARY SECRETARY HARRINGTON HOSPITAL AUGUST 2015 TO 2018 Acts as administrative secretary to Director of Food and Nutrition Services. General Bookkeeping to include payroll, bank statements, vendor account reconciliation Prepare financial reports for the Food Services Department and Central Office. Assists in the preparation of all state reports pertaining to the School Lunch/Breakfast Program. Processing of all applications of free and reduced lunches, and preparation of statistical reports and filing a monthly state reimbursement. Process all vendor invoices for Food and Nutrition Services. Maintain the petty cash fund for the Nutrition Office. Coordinate requests for special functions including invoicing and collection of payment. Perform secretarial duties to include but not limited to manage & maintaining office documents, faxing, photocopying, all written and electronic correspondence, financial documents and records. Answer and direct telephone inquiries. Support district staff, parents and others with questions and concerns. Schedule and maintain meetings, appointments, and electronic calendars. Maintain schedules and calendars for state required reports and other time sensitive activities. Provide logistical support for building and department activities. Performs other related duties as assigned.

BAKERY CLERK SHAW’S SUPERMARKET DECEMBER 2014 TO 2015 Assisted bakers with procuring necessary ingredients from the inventory area. Greeted guests and documented orders. Packaged customer purchases with care and organization to facilitate satisfaction. Arranged bakery displays to showcase goods in an attractive manner. Cleaned walls, fans and drains in bakery coolers, display cases and work area. Weighed and labeled products. Established and maintained a positive work environment. Received frequent customer compliments for going above and beyond normal duties. Proofed dough and baked breads, cookies, and other bakery products. Lifted and maneuvered boxes weighing up to 50 pounds. Assisted customers with carry-out service.

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Skills

HIPAA COMPLIANCE

EXCELLENT COMMUNICATION SKILLS FLEXIBLE

WORKFLOW PLANNING

ACCOUNT RECONCILIATION

PLANNER AND COORDINATOR PAYROLL

INVOICE PROCESSING

REPORT ANALYSIS

CRITICAL THINKING

INVENTORY MANAGEMENT

MEETING MINUTES

APPOINTMENT SETTING

ACCURATE AND DETAILED

PROFESSIONAL PHONE ETIQUETTE CUSTOMER-SERVICE ORIENTED TIME MANAGEMENT

TEAM LEADERSHIP

STRONG VERBAL COMMUNICATION SELF-MOTIVATED

BILINGUAL

MULTITASK

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