TONI WALLACE

**** ***** **** ******* ** *****

ad4edj@r.postjobfree.com

980-***-****

References- Megan Jones 252-***-****, Daisy Timler 704-***-**** Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Reading Comprehension, Strong Work Ethic, Quick Learner, Flexible Schedule, Attention to Detail, Customer Service, Customer Relations

Experience

Instacart Shopper- March 2019- Still Employeed

-Delivered groceries on time according to company standards for customer satisfaction.

-Provided exceptional customer service throughout the shopping experience.

-Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

-Scanned products using hand-held scanners.

-Resolved customer complaints quickly and professionally.

-Ensured accuracy of orders by double checking contents before bagging each item. Remote Customer Service Representative(Temp Job) – Navient- February 2022- November 2023

-Provided excellent customer service to resolve customer complaints in a timely manner.

-Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

-Set up and activated customer accounts.

-Answered inbound calls, chats and emails to facilitate customer service.

-Remained calm and professional in stressful circumstances and effectively diffused tense situations. Assistant Manager- Food Lion- Concord, NC-July 2020-December 2022

-Managed customer service inquiries and complaints in a timely manner.

-Supervised daily operations including scheduling shifts, assigning duties.

-Organized schedules, workflows and shift coverage to meet expected business demands

-Monitored employee attendance records, timekeeping, and payroll information.

-Provided guidance and support to junior staff members on daily tasks, projects, and objectives. Education

Northeastern Oklahoma A&M College – High School Diploma –May 2023 Northeastern Oklahoma A&M-Associate in Arts-General Studies Achievements

I am in the top 10 percent of students at Northeastern Oklahoma A&M College. I was invited to Phi Theta Keppa Honor Society,