Pamela Heiner

Premier Elite Benefit Specialist

Live Oak, Texas, United States

+1-210-***-****

ad4edf@r.postjobfree.com

SUMMARY

Registered Medical Assistant

WORK EXPERIENCE

August 2017-Current

Premier Elite Benefit Specialist

United HealthCare Services, Inc

San Antonio, Texas, United States

Answer members questions on benefits and claims. Fix complex claim situations with providers. Team Lead at work. Computer, phone, faxing and scheduling with Providers. Self reliant and little to no supervision.

April 2007-May 2013

Sr Diabetic Sales Specialist II

Medtronic

San Antonio, Texas, United States

Working answering phones on the que for both Commercial and Government insurances. Customer service, salesmanship and mass knowledge. Processing orders and shipping them out. Answering calls on the que for both Commercial and Government insurances. Taking orders, verifing orders, inputing data and insurance benefits. Verifing insurance benefits and eligibility information. Processing and shipping Diabetic Sales Items all over the United States. Knowledge of both commercial and government insurances with rules and federal guidelines followed. Customer service and sales on each order. Faxing, phones, scanning and data entry. Knowledge of UPS shipping guidelines. Skills: Customer Service, phones, computer skills, data entry, fax and copying.

• Team Lead

October 2005-August 2006

Deli Associate

HEB

Universal City, Texas, United States

Working in lg deli assisting customers with meat/cheese selections by selecting, slicing, and packaging food items to their specifications. Also, making specialized trays for holiday, party or personal needs of customers. Skills: People skills, customer interaction, handling large crowds and customer service. March 2003-August 2004

Medical Assistant

Dr Kimberly Ross

San Antonio, Texas, United States

Medical Assistant for 2 Dermatologists at San Antonio and Seguin, TX offices. H & P, Chief Complaints, charting, callbacks on Rx's, lab results, biopsies. Assisted both physicians during biopsies, minor surgeries, wound care, injections, exams, etc. Worked alone and with physicians to assist patients in Dermatologic care at 2 locations. Scheduled appointments, surgeries, anesthesia, lab tests, and radiologic exams. Used computer in Unisyss and Versys and MOM systems to chart, schedule, balance monthly charges, billing and statements, filed insurance to local, national, Medicaid, Medicare and Champus VA and Workers Compensation. Coded with CPT 4 and ICD 9 for all procedures. Medical transcription to charts and insurance companies.

November 1989-June 1997

Medical Assistant

Skinner Clinic

San Antonio, Texas, United States

Medical Assistant, Front office Clerk and back office assistant to 6 specialty clinic. Answered phones, scheduled appts., surgeries, anesthesia, lab tests, radiologic tests and additional referrals to other physicians. Charted test results, H&P's, RX refills, and doctors orders. Assisted physicians in rooms with patient care, injections, wound care and minor surgeries. Set up surgical trays, rooms and testing for patients. Filed and coded all types of insurance. Did medical collections, billing, and insurance follow-ups. EDUCATION

1983-1984

Diploma in General studies

San Antonio College

San Antonio, Texas, United States

Registered Medical Assistant in Medical Assistant/Medical Office Mgt. San Antonio College - San Antonio, TX

August 1983 to April 1984

General Diploma in General studies

• Medical

1973-1977

South San Antonio High School

San Antonio, Texas, United States

South San Antonio High School - San Antonio, TX

August 1973 to June 1977

SKILLS

Fax Machines Administrative Skills Data Entry Medical Coding Typing Telephone Skills Customer Relations Customer Support/Service International Classification of Diseases (ICD) Billing Medical Billing Current Procedural Terminology (CPT) Worker's Compensation Employee Relations Medical Office Medical Terminology Patient Care ICD-9 Medical Assistance Electrocardiogram Accounting Bookkeeping Medicaid Wound Care Medicare Intuit Quickbooks Office Management Adobe Premiere Healthcare Sales Retail Sales Corel WordPerfect Team Lead/Manager Diabetes Order Processing Shipping/Receiving Government Product Shipments Computer Skills Ingredient Preparation Interpersonal Skills Prescription Drugs Dermatology Calendar Management Laboratory Testing Medical Transcription Insurance Medical Treatment Radiology Anesthesiology Injections Microsoft Operations Manager (MOM) Medical Office Administration Plastic and Reconstructive Surgery Certified Medical Assistant 10-key (Tenkey) Numeric Keypad Microsoft Windows Operating System ICD-10

CERTIFICATIONS

Plastic Surgical Associates Certification

Member of Plastic Surgical Associates

Registered Medical Assistant (RMA)

Graduated and presented Certification of Medical Assistant Registered Medical Assistant in Medical Assistant/Medical Office Mgt Registered Medical Assistant

Medical Assistant

HONORS & AWARDS

Awarded Class President of my Medical Assistant/ Medical Office Mgmt Class Graduated from Medical Assistant/Medical Office Management with a 4.0 GPA and made Valedictorian Class President

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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