Asha Soni

***** ****** **** *****, ****** Township, MI 48315

586-***-**** ad4ed3@r.postjobfree.com

Areas of Expertise

I am interested in pursuing a position of Front Desk Medical Receptionist. I possess strong interpersonal relations and problem-solving skills. I am adaptable and proficient in executing multiple responsibilities simultaneously. I have a proven ability to develop positive working relationships with administrators, staff, and community agencies. I believe the qualities I bring to the table will be an asset to any organization. I have worked at a Physical Therapy Technician during my beginning college years and understand what it takes to work alongside staff and patients. I am confident in my ability to contribute to the success of your team and look forward to discussing my qualifications further.

Education & Certifications

Master of Social Work - Advanced Placement Program

Wayne State University, Detroit, MI, GPA 3.7/4.0 [May 1998]

Bachelor of Social Work and Bachelor of Science in Psychology - Dual Degrees

Wayne State University, Detroit, MI, [May, 1997]

Professional Experience

Allegra Direct Communications, Rochester Hills, MI March 2012 – October 2013

Customer Service Representative and Claims Adjuster

Handled incoming calls from policy holders, responded to benefits and claim inquiries, resolved problems, and correct claims errors.

Listened carefully and built rapport with policy holders to resolve conflicts.

Delivered outstanding service, managed upset customers and challenging situations.

Promoted to claims training within six months of starting position.

Received recognition from customers who provided feedback; specifically mentioning excellent customer service, compassion, and willingness to go above and beyond to resolve issues.

Obtained high quality performance scores by call auditors.

Walgreens Co. Sterling Heights, MI June 2003 – September 2011

Certified Senior Pharmacy Technician

Quickly and accurately locate appropriate medications for dispensing, calculate quantities, and re-package medications for their prescriptions.

Receive and enter prescriptions into data system, register new patients, and handle multiple customer inquiries at various stations within the department.

Proficiently fill customer prescription orders, handle daily stock and inventory responsibilities, and solve billing problems.

Great Lakes Health Plan Southfield, MI February 2003 – April 2003

Outreach Specialist - Contractual

Provided members education and clarification about plan benefits, access to care, and health promotion programs.

Identified health problems affecting enrolled member population, including scope of problem, impact on community, existing programs, and unmet needs.

Assisted in the coordination of outreach programs with existing community agencies and participated in ongoing member education effort.

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St. John North Shores Hospital, Harrison Township, MI May 2000 – February 2002

Social Worker/Discharge Planner – Full-Time Contingent

Counseled patients and families, identifying areas of concern and making referrals to community resources, educational programs, and written materials to facilitate adjustment to illness and make informed decisions regarding future care needs.

Provided crisis intervention to patients involved in traumas, involved in domestic violence, abuse, neglect, hospice, financial constraints, and chronic illness.

Evaluated the quality of patient care services, performed assessments and facilitate timely and appropriate discharge planning and post-hospital care plan options, including outpatient therapies, home health care, assisted living, and extended care facilities.

Henry Ford Hospital, Detroit, MI November 1999 – January 2000

Pediatric Case Manager – Contingent

Conducted in-depth assessments dealing with home environment, support systems, financial assistance, and medical needs.

Promoted welfare of pediatric patients through initiation of child abuse/neglect referrals to Children's Protective Services.

Aurora Healthcare Inc., Detroit, MI December 1998 – April 1999

Clinical Inpatient Therapist

Developed psycho-social assessments, entered initial progress notes, master treatment plans, therapeutic interventions, and crisis management appropriate to patients' care needs.

Scheduled and facilitated individual, family and daily group therapy sessions for at-risk children and adolescents.

Demonstrated resourcefulness and handled diverse issues related to emotional impairment, depression, and family/child adjustment.

References available upon request.

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