Data Entry Customer Service

FC

OBJECTIVE

Seeking a position where I utilize my knowledge and experience in a company that offers an opportunity for advancement.

SKILLS

Ability to lead and motivate

Ability to perform in “fast pace” environment

All office equipment

Analytical skills / Accuracy / Billing

Customer Service / Call Center

Data Entry / Commodity Code

County of Origin

Detail oriented / Documentation

Effective communication skills

Exceptional capacity to multitask

Genesis / AS400 / R2O / Software

Highly self-motivated and self-directed

Invoicing / Audits / Inventory Control

Liaison for Technical group

Listens attentively / Logistics

Microsoft Windows

Problem solver / Purchasing

Reconciliation / Liquidation

SAP / EDI / Finance Reporting

Shipping / Receiving / Scheduling

Time Management / Team Player

EDUCATION

Codex Legal Service Training Center,

Texas Process Server

December 2021

# PSO2019301

Huckleberry Notary Bonding, Inc., Orlando, FL

June 2020

ID# 132538958

San Antonio College, San Antonio, TX.

Graduate, 1997

VOLUNTEER

San Antonio Food Bank

San Antonio Aids Foundation

RAPE Crisis Center

Bexar County Elections Judge

FERNANDO C. CONTRERAS

*******@*****.***

CELL: 210-***-****

EXPERIENCE

Ampcus / Operations Admin Assistant

AccelTex Solutions November 2022 – February 2024

Create PO for inventory purchasing. Check PI and add into the system. Check the part numbers and qty on the PI vs our PO.

Monitor and respond to customer inquiries received through email.

Track, trace, enter and update shipments.

Exports get all required documents for shipments that are going international. Create CI and CSL Search on every order leaving our docks. Check the part number and QTY on the CI vs order in system.

Receiving inventory into the system. Check the part number, QTY’s, and pricing before entering in the system.

Communicate with the warehouse on shipments that are coming in and on orders that can be ship out.

Reports are done as needed for end of day, weekly and monthly for various purposes.

Perform other duties as assigned.

24hr Mobile Notary Public

Certified Signing Agent - June 2020 – present

Loan Signing: Refinances, Purchases, etc.

Deeds: Quitclaim Deed, Grant Deed, Deed of Trust & other deeds.

Acknowledgements / Affidavits

Jurats / Power of Attorney & Dual Power of Attorney

Living Trusts & Last Will & Testaments

Titles / Bill of Sale / Bank Forms

Printing/Shipping/Pick-up/Drop-off

Jail Services Offered

Network Coordinator/Support Analysis

Xerox • September 2019 – March 2020 Covid-19 ended the contract.

Responsible for getting all equipment ready for Send Back, Recycle, Incoming/Outing equipment for all centers in the US.

Provided expertise and support for maintenance, installation and repair of PC, laptops in the Staging Center, headquarters office and local offices.

Troubleshoots - contact resellers when needed for warranty parts and provide follow-up.

Assist in training users on PC/Laptops applications.

Ongoing support which will include contacting vendors and scheduling maintenance and repairs.

Created a new system for inventory of all parts, laptops, monitors, etc.

Assists with system configurations, scheduled projects, unscheduled projects related to installing new equipment, network, or infrastructure changes.

Monitored ticket system and calls daily anywhere from 100-200

Production Planner/Scheduler

First Option April 2019 – September 2019

Developed a Priority List tailored to ensure on-time delivery

Daily meeting with the whole department to determine priorities, Expedited "specials" through assembly and factory

Provided priority lists for any HOTCALL’s orders, communicated to team lead for that area, plant manager.

Liaising and communicating with multiple department managers to prevent delays or concerns when schedule is in jeopardy of being missed to get priority

placed on issue while not stopping to pursue proper or desired result to get production back on schedule (daily).

Revised schedules according to work order specifications, established priorities, and availability of parts, materials, machines, and equipment.

Expedited and updated the delivery statues of open orders. Manage backlog and monitor relative issues in responsible areas.

Worked directly with the Plant Manager and supervisor to identify and resolve problems around Planning & Scheduling.

Handled supervisory responsibilities of daily attendees, clock in/out, and available labor, before the start of shift.

Monitor’s production flow and provides status updates every 2 hours.

Assist team workers and maintains supervision while ensuring their motivation and safety.

Product Materials Specialist II • SR. Solution Support Specialist Customer • Service Software Rep

Avnet • March 2005 – July 2018

Testing new system (SAP), programs

Running reports, notating system failures

System checks and process document process

Trained the Mexico team from start to finish via phone.

Assigned/handled special projects for testing and documentation

Superuser on SAP-assisted with problem resolution, booking of orders, shipments, and any other issues.

Responsible for training our Mexico team for SAP

Responsible for contracts, billings, order processing functions.

Assisted in solving customer contract/billing issues brought forward by Sales Representatives and customers, via telephone, email, and our online web portal

Manage any escalating priority issues, large amounts of incoming calls

Triaging minor service request

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Contributed to team effort by accomplishing related results as needed

Researched required information using available resources

Worked in a fast-paced, detail oriented, high volume production environment

Provided customers with product and service information

Identified and assess customer's needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Ensured that the customer's supply orders, and service request are processed timely and accurately through inbound phone requests and electronic notifications

Updated accounts with payment information and other pertinent information such as addresses and phone numbers

Document all call information according to standard operating

Utilize computer technology to handle high call volumes

Followed communication procedures, guidelines, and policies

Worked with customer service manager to ensure proper customer service is being delivered

Assisted with rebates, audits, configurations, special bids,

Corrected EDI error reports from key suppliers to resolution.

Processed Warranty purchases/Invoicing for US & Out of Country Customers

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