LASHUNDRA

HICKMAN

239-***-****

ad4ecl@r.postjobfree.com

m

Lehigh Acres, Florida 33973

CONTACT

CAREER OBJECTIVE

Motivated team player

experienced in providing

exceptional customer service.

Proven ability to remain calm

and professional in high-stress

situations while being able to

quickly and effectively resolve

customer complaints.

•

Possesses exceptional

communication,

organizational and

multitasking skills. Committed

to providing the highest

quality service and creating a

positive customer experience.

•

Hardworking candidate skillful

in providing excellent

customer service. Proven track

record of resolving customer

issues in a timely manner

while upholding the highest

standards of customer

•

Customer Service Representative

Alorica, Fort Myers, Florida

Pharmacy Technician

CVS Health, Fort Myers, Florida

EXPERIENCE

June 2020 - February 2023

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

•

Responded to telephone inquiries and complaints following standard operating procedures.

•

Maintained knowledge of company products to provide helpful

• suggestions and recommendations to customers.

Troubleshooting & scheduling service on electronics and major appliances.

•

January 2020 - January 2021

• Preparing new prescription and refill requests for patients Dispensing medication to patients per the prescription, or provider's

• orders

• Packing and labeling a prescribed medication

• Processing insurance claims

• Tracking inventory

Preparing compounded medications using sterile and non-sterile processes

•

• Filling automated dispensing machines

• Repackaging of bulk medications

• Verified dosages and measured medications for prescriptions. Input patient and prescription information to produce product labels and assist in prescription filling process.

•

Interpreted medical insurance coverage and communicated benefit

• information to customers.

Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.

•

Monitored patient records to ensure compliance with health insurance plans and proper billing procedures.

•

• Processed insurance claims and payments for medications. EDUCATION

Expected Graduation May 2024

satisfaction. Extensive

experience in using multiple

communication channels,

including phone, email, and

web chat. Strong interpersonal

skills, and an ability to lead

and motivate a team to

success.

Dedicated and knowledgeable

individual with vast experience

providing exceptional

customer service to a wide

variety of clients. Proven

ability to quickly assess

customer needs and provide

appropriate solutions. Skilled

in resolving customer issues,

managing customer relations,

and providing detailed product

knowledge. Committed to

streamlining processes to

improve customer service

efficiency and satisfaction.

•

Customer-focused

professional with proven track

record of exceeding customer

expectations and providing

exceptional service. Excellent

communication skills, with the

ability to quickly develop

rapport with customers and

resolve complex service

issues. Skilled in using CRM

and help desk software to

effectively manage customer

accounts, troubleshoot

technical issues, and resolve

•

Associate In Arts (A.A.) In Nursing Candidate

Florida Southwestern State College, Fort Myers, Florida GPA 4.3

SKILLS

• Senior Leadership Support

• Freight Operations

• Microsoft Excel

• Customer Relations

• Microsoft Word

• Credit Card Payment Processing

• Active Listening

• Account Management

• Customer Relationship Management

• Problem-Solving Ability

CERTIFICATIONS

• Pharmacy Technician

escalated customer

complaints.

Detail-oriented professional

with experience in records

management, Microsoft

Office, and customer service.

Frequently praised as hard-

working by peers, I can be

relied upon to help your team

achieve its goals.

•

Dependable worker with

knowledge of customer

service, data entry, and

records management. Highly

organized and self-motivated,

with excellent communication

and interpersonal skills.

Demonstrated ability to

prioritize tasks and meet

deadlines.

•

Reliable student with

knowledge of conflict

resolution, customer

communications, and order

processing. Aiming to leverage

my abilities to successfully fill

the vacancy on your team.

Frequently praised as diligent

by my peers, I can be relied

upon to help your team

achieve its goals.

•

Adaptable professional with

5+ years of work experience

and proven knowledge of

leadership, problem-solving,

and prioritization. Aiming to

leverage my abilities to

•

successfully fill the role at your

company.

Contact this candidate