Customer Service Life Insurance

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John Cabrera

Alexandria, Louisiana, US **************@*****.*** 318-***-**** www.linkedin.com/in/john-cabrera-6 SUMMARY

Focused customer service agent looking for a new challenge in a results-driven environment. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. Strong computer skills in a windows-based environment and proven ability to learn unique software. A confident and effective communicator who receives excellent customer feedback.

Key Skils

Desktop & Mobile Software

Visualization

Problem solving

Communication

LAN & WAN Technologies

PC hardware

Statistics Analyze

Critical thinking

Troubleshoot

Spreadsheet, Excel, Database

EXPERIENCE

Insurance AdvisorCOUVILLIER ADVISOR LLCAugust

January 2023 - Present

• - Developed and implemented comprehensive insurance plans for clients according to their individual needs.

- Assessed customer risk levels and recommended appropriate coverage options.Conducted research to identify competitive rates and benefits offered by other providers.

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Medicare Enrollment SpecialistCenla Independent Insurance BrokersNovember January 2020 - August 2023

• - Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.

• Medicare Enrollment SpecialistCenla Independent Insurance BrokersNovember 2020 - August 2023

• - Provided detailed explanations of Medicare benefits, services, and coverage options to customers.

• - Developed and implemented procedures for ensuring accuracy in Medicare enrollment applications.

• - Assisted customers with completing the application process for Medicare enrollment.

• - Conducted outreach activities to educate potential enrollees about available plans and programs. Life Insurance SpecialistTransamerica Life Insurance CompanyDecember January 2018 - October 2020

• 2018 - October 2020

• - Assisted customers in selecting the right life insurance coverage for their needs.

• - Provided personalized service to clients by phone, email, or in-person meetings.

• - Analyzed client portfolios to determine best investment opportunities.

• - Educated clients on various types of life insurance policies available in the market. customer service

Restaurant General ManagerJulia's Mexican RestaurantJanuary January 1996 - October 2018

• food handling, and safety protocols.

• - Developed strategies for improved operational efficiency and customer satisfaction.

• - Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

• - Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

• Band DirectorDry Prong Jr. High SchoolAugust 2000 - May 2002

• - Developed and implemented a comprehensive band program for students aged 10-18.

• - Created and taught courses in music theory, sight reading, ensemble techniques, and conducting.

• - Organized and conducted regular rehearsals with high school bands to prepare for performances.

• - Directed musical ensembles in concerts, festivals, competitions, and other public events. EDUCATION

Bachelor of Arts in Music EducationAugust 1989 - August 1996University of Louisiana at Monroe,, Monroe, LA University of Louisiana at Monroe • US, LA, Monroe • 1996

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SKILLS

Key Skills

Customer Service

Goal-Oriented

Financial Planning

Territory expansion

New Client Acquisition

Client Account Management

Policy analysis

Claims Handling

Rapport Building

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