** ******* ****

Towson, MD *****

443-***-****

ad4ec9@r.postjobfree.com

Seqaoia L. Williams

OBJECTIVE:

SKILLS & ABILITIES

To contribute 13 years of Administrative healthcare, Patient Access, and customer service, has a strong dynamic leadership background.

10 years of Strong Leadership- Monitors activity for accuracy, quality and productivity, assists in the development of new employees, implements departmental protocols and instills service excellence concepts throughout the staff of Admitting and Registration at JHH, makes daily contributions to Revenue Cycle.

●EPIC Super-user experience

●10 years in leadership/preceptor role for Patient Access

●Ability to work in a rapidly changing environment

●Strong organization skills with attention to detail

●Knowledge of HIPAA and healthcare policies and procedures

●Highly effective oral and written communication skills

●strong ability to analyze problems

EDUCATION

BALTIMORE CITY COMMUNITY COLLEGE, ASSOCIATE OF SCIENCE-2026

Business Administration

Courses of study included African American History, English Writing, and Computers for Business Management

30 of 60 credits earned

EXPERIENCE

PATIENT ADMINISTRATIVE SERVICES SUPERVISOR, SHOCK TRAUMA-UNIVERSITY OF MARYLAND MEDICAL CENTER

February 2023-November 2023

LEADS THE OPERATIONS OF PATIENT ADMINISTRATIVE SERVICES FOR SHOCK TRAUMA REGISTRATION TEAM. DETERMINES WORK PRIORITIES BASED ON INTERPRETATION OF PATIENT FLOW. PARTICIPATES AND ADMINISTERS DEPARTMENTAL POLICIES AND PROCEDURES, WHICH SUPPORT THE EFFICIENT OPERATION OF THE TRAUMA REGISTRATION FUNCTION.

●Monitors and audits the efficiency of patient registration, ensures all facets of the registration process are accurate and complete. Uses a systematic quality assurance process to complete work related activity, monitors results and provides positive and constructive feedback to management staff and employees.

●Establishes clear and concise work procedures and expectations.

●Serves as a resource to UMMS departments including UMMS clinical, professional, and administrative staff concerning matters related to patient registration and patient flow. .

●Participates in interviewing and hiring new Facility Admissions Coordinators

●Identifies IT concerns and assists with help-desk submissions

ADMISSION SERVICES SUPERVISOR, THE JOHNS HOPKINS HOSPITAL

January 2022-February 2023

RESPONSIBLE FOR LEADING AND GUIDING ADMITTING AND REGISTRATION COORDINATORS AND ADMISSION SERVICES EXPEDITORS (LEADS) TO ENSURE QUALITY ASSURANCE AND EXCELLENT CUSTOMER SERVICE IN THE ADMISSION SERVICES DEPARTMENT OF THE JOHNS HOPKINS HOSPITAL

●participated in interviewing, hiring and orientation of new Admitting and Registration Coordinators

●Provided objective feedback to the ARC’s and Expeditors regarding performance expectations and followed up to ensure compliance.

●Performed quality assurance audits of both ARC’s and Expeditors daily

●Performed annual evaluations for Admitting and Registration Coordinators and Admission Services Expeditors according to JHH HR Protocol.

ADMISSION SERVICE EXPEDITOR, THE JOHNS HOPKINS HOSPITAL

August 2013-January 2022

Responsible for assisting management in Admitting and Registration by serving in the “lead” role and functioning as a group team mentor and resource liaison. Duties include but are not limited to:

●Trained new employees on the processes and procedures of a Patient Service Coordinator in Admission Services and Decedent Affairs:

1.Processing admits from clinic, home and Hopkins access line, stressing the importance of accuracy

2.Collection of patient demographics, insurance information and co-pays during the registration process to ensure timely filling for Revenue Cycle Management

3.Provide feedback of new employee to immediate supervisors with written weekly progress notes, identify development needs while encouraging a positive learning environment for trainees.

4.Daily auditing of all inpatient admits processed through Adult Main Admitting for patient data accuracy, quality assurance and compliance with state and federal laws

-Draft training materials and resources for the department

-adjusting work procedures for staff

6. Contribute to hospital reimbursement with reconciliation of visit status and outpatient monitoring

PATIENT SERVICE COORDINATOR III, THE JOHNS HOPKINS HOSPITAL

May 2011-August 2013

Handled all administrative aspects of the inpatient encounter. Duties included but were not limited to:

●Maintained accurate information on each patient to facilitate inpatient admissions

●Proficient in the use of appropriate systems for scheduling, registration, and billing systems (EVS-MCO payers and Medical Assistance, I-Exchange and HDX to verify insurance for Medicare and MD Medicaid patients)

●Timely notification to insurances for same day notification of inpatient admissions

●Collected demographic and insurance information for timely filing for revenue cycle management

ACTIVITIES

Revenue Cycle Management Academy, Johns Hopkins Healthcare System- Fall 2019

Maryland Association of Paralegals 2018-2022

Lead Cohort-2014, development course for newly promoted leads

REFERENCES

TIA HOOKS-JORGE

Manager, Admission Services, The Johns Hopkins Hospital

410-***-**** ad4ec9@r.postjobfree.com

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