Mary Patterson

Certified HR Professional & Financial and Business Data Analyst, CPA

**** *. ****** ****** ****, Durham, NC 27713 • ad4ebw@r.postjobfree.com• 919-***-**** An Organized, detail oriented, dependable Business Professional with more than 35 years solid IT Project Production Management in the IBM Network Systems Technical Support; 25 years solid with Human Resources Management Director Experience, Recruiting, Talent Acquisitioning, Promoting Job Fairs, Special Events, Accounting, Technical Writing, and Business Analysis. Quick learner eager to acquire new skills and grow personally and professionally, seeking full time regular job. Authorized to work in the US for any employer. Federal Government Homeland Security Clearance. Creative, Hard Working, Innovative, Leading Navigator, and a Fast Learner.

• Recruiter Notes: • Human Resource Manager with 30+ years of solid experience • Highly competent in all facets of employee recruiting, benefit packaging, IT Tech Support. • Hands on experience in recruiting and supporting the global organization. • Experienced in processing biweekly payroll for multiple companies and employees in call center for timesheet collection and timekeeping on web-based platforms like ADP and Paycheck. Data Entry new hires in automated tracking systems for payroll, electronic timekeeping, withholding allowances, salary increases and insurance and tax deductions in Workday for benefits and compensation. Update policy/procedure ISO employee handbooks.

• Maintain records related to approved leave, time off without pay, PTO, Workers Compensation, FMLA, Bereavement

• Analyze, prepare, and submit journal entries relating to payroll, accruals, allocations, and insurance for month end close reports. Reconcile payroll discrepancies and resolve any issues or errors.

• Resolve wage, tax, data entry calculation errors to ensure accurate quarterly and year-end tax filings.

• Maintain up-to-date payroll instructions, records, employee folders, and policy procedure handbooks.

• Compute any corrections or retroactive payments. Prepare manual checks when necessary.

• Handle employee/employer confidential documents and information under FERPA and EEOC Laws. Qualifications:

Provide benefit insurance internal / external customer service. Supervising business accounting crews up to 15 individuals including scheduling and payroll processing at a time. • Proficient in performing human resource recruiting, contract staffing, employee benefits, managing leave of absence, internal financial accounts auditing, reconciliations, A/R/P, Workday and ADP payroll, HRIS, and benefit functional specifications. Key Qualifications: • Quality Management • 35 years IT Systems Network Mainframe Experience with TSO, RACF Security • Certified 25-year Human Resource Director Paid Graduate Apprenticeship• Certified Public Accountant Financial Reporting Manager• Certified Notary Public • 2019 IBM CISSP LAN/WAN Systems Network Database Security Administrator and Programming Technician-Rochester, NY •2006 Flexible Leadership Approach, Driver of Change, Bridge Builder between people

& IT functions.

Certifications: • 2010 CPA * DTCC 2021 Certified Notary Public *IBM CISSP 2019*NCCU Human Resources Professional 2006 Qualifications:

· Communication skills: Excellent verbal communication skills and able to collaborate with others on problem solving and requirements gathering sessions. Happy to work with teams to educate and spread ideas. Excellent written skills to communicate documentation.

· Time Management: Excellent organizational skills with the ability to manage and balance multiple priorities in a fast-paced, complex business environment, coupled with the aptitude to set priorities, manage deadlines, and make bold data-driven or daily management decisions.

· Judgement and problem-solving skills: Proactive problem solver, naturally inquisitive and independent critical thinker with a creative mind set for designing analytical solutions. Innovative thinker with excellent business operation navigation skills.

· Customer service orientation: Self-motivated individual with a strong customer service mindset and are adept to working in a team-oriented, collaborative environment with the ability to build credibility and trust from staff and internal and external constituencies.

SKILLS & ABILITIES:

• Research and Analyze Data as a Solutions Developer paying keen attention to details as needed. Accountable for capturing business development data for technical reports. Prepare and process Income tax documents.

• Lead and Manage Benefits audits and various projects as a navigator/innovator simultaneously. Technical Writer. Business Documentation Manager updating processes, procedures as needed.

• Strong Communication and Presentation Skills understanding business analysis best practices. Good Organization skills to balance work and prioritize tasks.

• Ability to work independently as a Manager, Supervisor, Director, Leader, Payroll Specialist

• Quick Learner. Proficient in reconciliation, documenting business requirements.

• Punctual & Dependable. Troubleshoot and respond to employee human resource inquiries internal/external employees or customers.

• Excellent, Effective and Efficient Internal Business Operations Problem-Solver / Auditor.

• Decisive Facilitator and Problem Solver with motivation to act. Performs all other duties as needed. EMPLOYMENT HISTORY:

Macy’s Retail Store @ Streets of South Point Mall, Durham, NC 08/2023-12/2023 Christmas Season Cashier

• Cashier to provide quality customer service services selling goods and products during the Christmas season.

• Tag merchandise for selling and organizing merchandise for displays and sales. US Tech Solutions @Bridgestone Americas, Oxford, NC. 06/2022-07/2023 Human Resources Manager Contracted Consultant

• Responsible for coordinating on-going recruiting practices. Escalate complex problems to hiring management team and appropriate support specialists. Respond to, and diagnose, problems through discussion with others, including problem recognition, research, isolation, and follow-up steps with onboarding process based upon human resource talent acquisition SOPs. Identify, evaluate, and prioritize customer problems and complaints.

• Plan and Coordinate job fairs, holiday celebrations, employee recognition and rewards events.

• Assist employees with Payroll, Tax withholdings, Benefits and Compensation in Workday, ADP, Dayforce.

• Recruiting, Talent Acquisitioning, Onboarding New Hires with HRIS, Facilitating Job Fairs & Special Events.

• Conducting Job Interviews face to face & Facilitating New Hire Orientation Training for OSHA Safety and Onboarding.

• Strong Communication skills using MS Office Suite (MS-Word, MS-Excel, PowerPoint, Outlook)

• Assisting employees with payroll, timekeeping, badge making, and benefit compensation inquiries/questions.

• Experienced with using Hire Right, My Workday, ADP, Scout, and Indeed for recruitment, face to face or virtual interviewing, while coordinating new hire orientation training classes and onboarding for permanent retention.

• Secure employee confidential documents and information on IT mainframes as needed. Robert Half Staffing Service, Durham, NC. 10/2021 – 05/2022 Certified Corporate Accountant & Human Resource Manager Consultant

• Perform debt and financial reconciliations by communicating with others and negotiating contracts. Proactive in seeking information, challenging norms, and driving business debt and operations efficiency.

• Providing operational support for other accountants assisting on special contract assignments and/or projects. Building relationships with key stakeholders.

• Ability to produce and manipulate large financial quantities of complex data, confidential information with high levels of financial accounting accuracy. Secure IT mainframes with passwords and license agreements.

• Collecting over $1 million dollars in outstanding rent due to COVID19 nonpayment for the local Durham Housing Authority agency until contract completed.

The State of North Carolina Department of Revenue and DTCC Contracts 01/201*-**-**** Mandated Executive Ordered Law Enforcement Public Safety Officer COVID19 Pandemic Certified Consultant

• Performed all OSHA Trained responsibilities, duties, and requirements to keep the mass majority of population safe while COVID19 quarantined. Prepare electronic SPD SAP IRS Retention W2 tax files for State/Federal Government.

• Travelling the surrounding area for performing fire watch detail in state educational facilities as required.

• Created electronic retention income tax SAP/GAAP files for the SPD Department for The Department of Revenue. IBM, Rochester, New York 01/2010-01/2019

Contracted Database Network Specialist Consultant

• Perform debt collections and financial reconciliations by communicating with others and negotiating contracts.

• Proactively prepares and presents employee complaint and occurrence analysis reports for the Management Executive team for resolution.

• Maintain direct access storage devices on mainframes for disaster recovery, RACF file security in LAN/WAN/CMS/TSO/VMS/MVS platform environments for end user support and FCC audit security.

• Test new platform programs for end user friendly usage and application tools. Provide Helpdesk Assistance.

• Technical Writer for end user How to Guide Books and system operation manuals.

• Manage, review, and maintain employee timekeeping sheets for payroll in ADP System for payroll.

• Responsible for employee complaints and grievance process. Manage employee timekeeping in Workday for ADP payroll, management team approval, job performance, and work attendance.

• Prepares quality and presents complaint and occurrence analysis reports for the Organization Executive Management Executive Team and Governing Board.

• Coordinate Staff Peer Review Process for compliance with core measures for risk management including root cause and analysis as required. Facilitates organizational employee safety/quality team meeting.

• Providing operational support for other accountants assisting on special contract assignments and/or projects. Building relationships with key stakeholders. Manage employee timekeeping in ATS and payroll in ADP.

• Ability to produce and manipulate large quantities of complex data, confidential information with high levels of financial accounting accuracy using ADP and Workday application tools. Collecting over $1 billion dollars in outstanding debt in fast paced call center for accounting. EDUCATION/CERTIFICATIONS:

Master’s Degree – Computer Science, North Carolina Central University, Durham, NC

• Certified Accounting, Budget & Finance Accountant using ADP, Workday, GAAP/SOX, SAP, ERP

• Certified IBM Computer Information Systems Database Security Personnel with RACF/TSO/CMS/VMS environment platforms for technical IT ROM/RAM support.

• Certified Human Resources Director Apprenticeship Paid Intern

• Certified in IBM LAN/WAN AS/400, SNA, MVS, TSO, FAPL, SAP, CMS, XML, HTML, GML, Citrix, Lawson, Siebel, Curam Remote Call Center Linguistics, Pro-leads, Scout, Dayforce, Workday, HireRight, Indeed, HRIS, Azure, ADP, Dayforce, Paycheck.

• Technical Writer proficient in using Book Master & MS Office Suites (MS Excel, Word, MS Power Point, MS Works, MS Outlook)

REFERENCES: Available upon request.

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