Customer Service
Resume:
D'Ann Ary
Houston, TX *****
*********@*****.***
• 12 years Customer service
• 2-4 years Logistics
• 0-2 years Mail carrier
• 2-3 years Call center experience
• Excellent computer skills
• Interviewed/ Conduct training on new hires
• Operate office equipment (computer, telephone w/prompter, fax, copier/scanner)
• Customer Service Support/
• Effective Communication Skills. ...
Work Experience
Shipper/Driver
Crown World Dental Laboratory - Houston, TX
June 2022 to Present
• Prepares and organizes incoming/outbound cases according to destination.
• Develops and maintains relationship with Customers by providing pick-up and delivery of dental cases, marketing materials, and/or samples.
• Scans incoming/outgoing cases for entry into assigned tracking system.
• Updates Elektra with case drop-off/pick-up information; changes case status as appropriate.
• Sorts and unloads inbound and outbound cases; delivers cases to appropriate department as needed.
• Reviews invoices for accuracy; alerts lab manager of discrepancies.
• Constructs boxes used in shipping outbound packages and final products. Encoder
DHL - Houston, TX
August 2021 to June 2022
Complete scanning and data entry, ensure scanning production levels and manual encoding pieces per hour (PPH) production standards are achieved. Scan labels; operate a hand or foot activated barcode or optical character reader Enter partial address information if/when a label cannot be scanned Maintain encoding station: conduct initial set up, change labels and break-down at the end of shift Rural Mail Carrier
USPSH - Richmond, TX
April 2020 to April 2021
Case/flag mail
Load mail/packages in mail truck
Deliver/scan postal mail/packages to customers on a daily schedule route. Delivery Driver/Customer Service
Amazon - Houston, TX
October 2019 to March 2020
Deliver residential and commercial packages throughout Houston and surrounding areas. Call Center Expert
Asurion - Houston, TX
February 2019 to December 2019
Answers inbound inquiries about lost or damaged devices and resolve customer issues in a timely manner
(insurance claims for multi cellphone companies).
Mail Carrier/CCA
USPS - Houston, TX
August 2018 to February 2019
Delivery of mail and packages the city of Houston
Customer Service
Amazon Prime Sundays
Manager in Training (MIT)
Healthcare Group Solutions - Houston, TX
November 2016 to March 2017
Laundry and Floor techs
• Housekeeping: Trained, Inservice, and Insured the facility is sanitized and neat in appearance
• Laundry: Trained, Inservice, and Ensured staff of their duties for facility's linens and resident's clothing.
• Floor Tech: Trained, Inservice, Maintained good communication with staff to ensure Tile floors/carpets always look well maintained
• Performed quality controls procedures
• Biweekly Employee schedule
• Help residents with personal needs
• Feeding patients and documenting their food and liquid intake
• Checking vital signs such as blood pressure and heart rate
• Answering patient calls
• Documenting information
• Cleaning rooms and bed linens
• Stocking supplies
Bus Operator
First Transit - Houston, TX
February 2005 to October 2006
Houston, TX
February 2005 to October 2006
• Drove public transportation for pedestrians. Drove bus on a timed daily schedule
• Class B with P/S endorsements
• Customer Service Rep
Inbound Call Center Representative
Houston Call Center - Houston, TX
September 2002 to December 2004
• Answered inbound calls for multiple companies
• Customer service representative
• Helped customers with pre-approved loans and billing questions
• Scheduled appointments via telephone/Computer prompters
• Call Center equipment: phone/teleprompter
Delivery Driver Helper
Hot Shot Delivery - Houston, TX
March 2000 to September 2002
Delivered packages throughout Houston and surrounding areas via key map/truck. Receptionist
Vera Old Fashion Cleaners - Houston, TX
April 1999 to February 2000
• Strong interpersonal and excellent customer service skills
• Answered and scheduled incoming phone calls
• Typing, faxing, shipping/, and light bookkeeping Education
Associate
Houston Community College - Houston, TX
April 2014 to July 2015
Assessments
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Call center customer service — Proficient
November 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate