D'Ann Ary

Houston, TX *****

ad4ebc@r.postjobfree.com

+1-713-***-****

• 12 years Customer service

• 2-4 years Logistics

• 0-2 years Mail carrier

• 2-3 years Call center experience

• Excellent computer skills

• Interviewed/ Conduct training on new hires

• Operate office equipment (computer, telephone w/prompter, fax, copier/scanner)

• Customer Service Support/

• Effective Communication Skills. ...

Work Experience

Shipper/Driver

Crown World Dental Laboratory - Houston, TX

June 2022 to Present

• Prepares and organizes incoming/outbound cases according to destination.

• Develops and maintains relationship with Customers by providing pick-up and delivery of dental cases, marketing materials, and/or samples.

• Scans incoming/outgoing cases for entry into assigned tracking system.

• Updates Elektra with case drop-off/pick-up information; changes case status as appropriate.

• Sorts and unloads inbound and outbound cases; delivers cases to appropriate department as needed.

• Reviews invoices for accuracy; alerts lab manager of discrepancies.

• Constructs boxes used in shipping outbound packages and final products. Encoder

DHL - Houston, TX

August 2021 to June 2022

Complete scanning and data entry, ensure scanning production levels and manual encoding pieces per hour (PPH) production standards are achieved. Scan labels; operate a hand or foot activated barcode or optical character reader Enter partial address information if/when a label cannot be scanned Maintain encoding station: conduct initial set up, change labels and break-down at the end of shift Rural Mail Carrier

USPSH - Richmond, TX

April 2020 to April 2021

Case/flag mail

Load mail/packages in mail truck

Deliver/scan postal mail/packages to customers on a daily schedule route. Delivery Driver/Customer Service

Amazon - Houston, TX

October 2019 to March 2020

Deliver residential and commercial packages throughout Houston and surrounding areas. Call Center Expert

Asurion - Houston, TX

February 2019 to December 2019

Answers inbound inquiries about lost or damaged devices and resolve customer issues in a timely manner

(insurance claims for multi cellphone companies).

Mail Carrier/CCA

USPS - Houston, TX

August 2018 to February 2019

Delivery of mail and packages the city of Houston

Customer Service

Amazon Prime Sundays

Manager in Training (MIT)

Healthcare Group Solutions - Houston, TX

November 2016 to March 2017

Laundry and Floor techs

• Housekeeping: Trained, Inservice, and Insured the facility is sanitized and neat in appearance

• Laundry: Trained, Inservice, and Ensured staff of their duties for facility's linens and resident's clothing.

• Floor Tech: Trained, Inservice, Maintained good communication with staff to ensure Tile floors/carpets always look well maintained

• Performed quality controls procedures

• Biweekly Employee schedule

• Help residents with personal needs

• Feeding patients and documenting their food and liquid intake

• Checking vital signs such as blood pressure and heart rate

• Answering patient calls

• Documenting information

• Cleaning rooms and bed linens

• Stocking supplies

Bus Operator

First Transit - Houston, TX

February 2005 to October 2006

Houston, TX

February 2005 to October 2006

• Drove public transportation for pedestrians. Drove bus on a timed daily schedule

• Class B with P/S endorsements

• Customer Service Rep

Inbound Call Center Representative

Houston Call Center - Houston, TX

September 2002 to December 2004

• Answered inbound calls for multiple companies

• Customer service representative

• Helped customers with pre-approved loans and billing questions

• Scheduled appointments via telephone/Computer prompters

• Call Center equipment: phone/teleprompter

Delivery Driver Helper

Hot Shot Delivery - Houston, TX

March 2000 to September 2002

Delivered packages throughout Houston and surrounding areas via key map/truck. Receptionist

Vera Old Fashion Cleaners - Houston, TX

April 1999 to February 2000

• Strong interpersonal and excellent customer service skills

• Answered and scheduled incoming phone calls

• Typing, faxing, shipping/, and light bookkeeping Education

Associate

Houston Community College - Houston, TX

April 2014 to July 2015

Assessments

Attention to detail — Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Retail customer service — Proficient

April 2022

Responding to customer situations in a retail setting Full results: Proficient

Call center customer service — Proficient

November 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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