KENYETTA Z. GOLSON

**** ***** ***** **** *Grand Blanc, MI 48439

810-***-**** *ad4eao@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Strong leader with comprehensive computer (software/hardware), customer service, management and electronic medical records experience.

Proven ability to manage and train, good team player with great organization skills and determination to get the job done.

CORE COMPETENCIES

* MS (Office, Word, Excel, Outlook) * Allscripts EHR * E-Prescribe * DRAP

* Citrix Access Mgmt * Misys (Doc. Mgr, EMR Setup) * Gems * Sircon

* Amisys * BCBSN * Salesforce * DataWeb

* ADT * Connecture * VSI/Delrina Fax * SchoolWeb

PROFESSIONAL EXPERIENCE

PAN FOUNDATION, Washington, DC (Remote) 03/2023-Present

Patient Support Specialist

Handles inbound & outbound follow-up calls in a high-volume contact center

Identifies customer needs, clarifies information, researches every issue, and provide effective solutions.

Validates that all required information is present, determines patient’s eligibility and provides answers to questions.

Resolves any customer requests in a timely and accurate manner, while displaying patience, willingness to help.

Effectively utilizes tools training and knowledge repository to accurately inform callers of processes.

GENESEE HEALTH PLAN, Flint, MI 04/2019-02/2023

Community Health Worker Trainer

Followed Centers for Medicare and Medicaid Services (CMS) and use GHP approved enrollment criteria and guidelines.

Provided education and enrollment assistance regarding insurance coverage options.

Established trusting relationships with individuals and their families while promoting support and encouragement.

Assisted clients with completing necessary electronic or paper form applications for health coverage.

Helped individuals with accessing appropriate interventions to meet their identified needs.

Trained new Community Health Workers on daily duties, forms and how to document all activities in Salesforce.

ACE REPORTING, Flint, MI 02/2018-03/2019

Hearing Reporter

Typed verbatim communication from all hearing participants, documenting it into DRAP.

Operated video equipment and multi-line telephones for hearing recordings. Documented and scanned hearing files.

Verified Claimant’s presence and direct Claimant and Representative to court room.

Assisted the Judges with documents to be completed by claimants and representatives.

MICHIGAN WORKS FLINT WATER PROJECT (GOYETTE MECHANICAL, Flint, MI) 04/2017-01/2018

Administrative Assistant

Processed, filed and scanned documents and entered information into the computer.

Answered multi line phone to assist Flint residence with water related issues.

Worked in excel spreadsheets updating and entering information.

Completed office related duties daily (i.e. data entry, copying, assisting the supervisor) etc.

Scheduled appointments for Sewer Camera Inspections.

EDUCATION/TRAINING

Certified Community Health Worker, 11/2020

Registered Medical Assistant, American Medical Technologists, 09/2015

Basic Nurse Assistant, National HealthCare Corporation, Franklin, TN, 06/2005

Bachelor of Arts: Telecommunications, Michigan State University, East Lansing, MI, 04/1987

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