Customer Service Front Desk
Resume:
Lisa Variara
Walden, NY *****
*******@*****.***
Seeking an Administrative Assistant/Customer Service position in a fast-paced environment in which my educational achievement and professional experience will be maximized. Authorized to work in the US for any employer
Work Experience
Deli Supervisor
Adams Fairacre Farms - Middletown, NY
May 2023 to December 2023
Customer service. Slicing lunch meat for all. Make sure things stay at a manageable pace. Give employees lunch breaks and 15 minute breaks. Help with whatever training I can provide to the team Inventory Specialist
Sohns Appliance Center - Walden, NY
August 2022 to May 2023
Answered phones, entered inventory in and out going, data entry. Organized. Customer Care Manager
Raymour & Flanigan - Middletown, NY
April 2022 to August 2022
Handle irate customers, make schedule for my team, reports, hold meetings regarding what we need for sales on a weekly meeting.
Guest Service Agent/Front Desk
Resorts World Catskills - Monticello, NY
August 2019 to February 2022
• Maintain knowledge of hotel occupancy status,special events, in-house groups and other situations affecting the reception desks daily operation.
• Book guest accommodations,rooms, show or restaurant reservations in accordance with current procedures.
• Communication with guest's/guest relations.
• Handles complaints and angry guests.
• Presents the keys and offers bell attendant assistance. Explains hotel services if bell assistance is declined or not available.
• Flow up calls to the guest's room to ensure satisfaction.
• Ensures that the guest is happy and departs satisfaction.
• Thoroughly understands and adheres to proper credit,check-cashing, and handling policies and procedures.
• Accounts Payable
• Accounts receivable
• Handles assigned bank properly and preforms account postings.
• Performs other tasks as assigned
Substitute Teacher
Valley Central School District - Montgomery, NY
September 2006 to June 2017
Create and integrated fun lesson plans at last minute notice when a teacher suddenly falls ill; successfully picked up where teacher left off, executing a smooth transition. Instructed core subjects to all grade levels in various school located in the Valley Central School District. Follow lesson plans and utilize relevant activities and manipulates to support the lessons. Medical Biller
Medical Billing Solutions - Greenwood Lake, NY
June 2012 to December 2014
• Performed day to day functions associated with coding, abstracting and revenue cycle.
• Reviewed patient records for proper documentation.
• Assigned ICD-9-CM codes for procedures and diagnoses.
• Prepared appropriate claim documents and followed up with insurance companies to ensure that all claims came to fruition.
Data Entry Representative
Nice-Pak, Blauvelt, NY
• Inputted data in an accurate and efficient manner.
• Corroborated data accuracy after performing data entry procedures.
• Updated records and information in the database.
• Retrieved data for informational purposes as directed.
• Responsible for daily departmental supply orders and bookkeeping. 3/2000 - 8/2006
7/1997 - 2/2000
7/1997 - 2/2000
Supervisor/Manager
Fairway Market - Paramus, NJ
June 2012 to December 2014
More than 20 years successful experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble shooting, sales staff report, and planning/ implementing proactive procedures and systems to avoid problems in the first place. Highly skilled in hiring, training, and development of staff. Manage schedule and daily activities for 30 Cashiers. Greet Customers, answer phones, and complete sales transactions. Track record of maintaining merchandise in a neat and visually attractive manner. Well versed in managing the safe, operating cash register, receiving payments, and balancing registers at shift end.
Focus on highest level of customer service while exceeding sales goals by using superior problem solving skills.
Education
Associates in Liberal Arts/Science-Humanities/Social Science Rockland Community College - Suffern, NY
August 2003 to June 2006
Bachelor of Arts in Liberal Arts/Science-Humanities/Social Science Dominican College - Orangeburg, NY
2003 to 2006
Certificate Of Phlebotomy
Orange County Community College - Middletown, NY
2000 to 2003
Skills
• Excellent Organizational Skills; Strong Customer Relations Skills; Computer Proficiency; Data Entry; Telephone Answering, 12-Line System; Word Processing and Typing; Filing (10+ years)
• English
• Customer Service
• ICD-10
• Medical Records
• Medical Billing
• CPT Coding
• ICD-9
• Cashiering
• Microsoft Office
• Bank Secrecy Act
• Medical Coding
• EMR Systems
• Accounts Receivable
• Insurance Verification
• Medical receptionist
• Data entry
• Front desk
• Medical office experience
• Medical terminology
• Payroll
• Guest Relations Experience
• Accounting
• Medical Scheduling
• Hospital Experience
• HIPAA
• Epic
• Laboratory Experience
• Computer skills
• Microsoft Outlook
• Communication skills
• Clerical experience
• Supervising experience
• Cash handling
• Sales
• Retail management
• Supervising experience
• Customer service
• Sales
• Typing
• Cash handling
• Guest services
• Cash register
• Clerical experience
• Hospital experience
• Accounting
• HIPAA
• EMR systems
• Accounts receivable
• Bookkeeping
• Front desk
• Medical coding
• Laboratory experience
• ICD-9
• Teaching
• Payroll
• Hospitality
• Medical records
• Accounts payable
• Hotel experience
• Early childhood education
• Guest relations
• Documentation review
• Medical terminology
• QuickBooks
Certifications and Licenses
Plebotomy
September 2007 to May 2008
Taking blood from people in the labs and hospital settings. Also paperwork that follows. Substitute Teaching Certification
Driver's License
Additional Information
Skills
• Excellent Organizational Skills
• Strong Customer Relations Skills
• Computer Proficiency
• Data Entry
• Telephone Answering, 12-Line System
• Word Processing and Typing
• Filing
• Computer: Microsoft Office (Word, Excel, Outlook) and Internet Explorer
Contact this candidate