Monica West

Customer Service Associate

Wilkes-Barre, PA 18702

ad4e9p@r.postjobfree.com

+1-570-***-****

Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting

calls into new sales. Talented Customer Service Billing with extensive knowledge of logistics industry's Dispatching. Energetic, outgoing and driven to reach company goals. Personable professional capable of building immediate, positive customer rapport and long-term loyalty. Enthusiastic Customer

Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with a positive attitude. Results-driven customer service rep. leveraging 25-year proven ability to establish strong rapport with clients. Highly-knowledgeable in Transportation offerings, AS-400 utilization and Billing. Collaborative team player works diligently and effectively to contribute toward the achievement of group goals. Care plan for individual

Authorized to work in the US for any employer

Work Experience

DSP (Direct Support Professional)

Beacon Keystone Community Resources - Clarks Summit, PA January 2023 to Present

Provided home services for persons with disabilities and behavioral problems. Assisted with their daily activities and assisting with home care

Home Health Aide

Immaculate Home Healthcare - Levittown, PA

April 2019 to Present

Provide assistance to patients at home who is unable to assist their self. Cleaning, medical, transportation, etc.

Benefits Specialist

Wipro Health Plan Services - Houston, TX

July 2022 to November 2022

Assist employees with choosing a health insurance for employees and their families Customer Service Representative

Baker Tilly vantage - Clarks Summit, PA

May 2021 to October 2021

Benefits specialist. Assist employees with health insurance benefits and input information into system Accounting Clerk

Cornell Cookson - Wilkes-Barre, PA

March 2019 to October 2020

Process invoices for payment for vendors Contacted vendors for completed paperwork for services rendered

Customer Service Representative

Maximus Healthcare - Pittston, PA

March 2018 to May 2018

Process medical appeals for individuals and large/small businesses owners. Input information into data systems

Customer Service Representative

SeaFrigo Transport USA - Elizabeth, NJ

October 2016 to February 2018

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Contributed to the growth of the business by ensuring that customers were satisfied with service and quality.

Promoted branding initiatives while maintaining product displays to adhere to corporate standards. Updated the AS-400 system with order and customer details. Diminished work-flow downtime and troubleshot customer sales, support and software issues. Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.

Billing Clerk

NEMF - Elizabeth, NJ

April 2015 to December 2017

Handled past due accounts, including collections and status reports. Created a highly organized filing system for account documents resulting in increased efficiency. Monitored past due accounts and pursued collections on outstanding invoices.

Processed invoice payments and recorded information in account database.

Compiled financial data for and drafted billing reports to inform stakeholders.

Assisted in the implementation of AS-400 software. Customer Service Representative

Axis Global Logistics - North Bergen, NJ

June 2012 to February 2015

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Contributed to the growth of the business by ensuring that customers were satisfied with service and delivery.

Updated the AS-400 system with order and customer details. Assisted customers with airline reservation in a timely manner. high level of customer service.

Transportation Dispatcher

J&L Transportation - Kearny, NJ

February 1999 to March 2008

Effectively resolved complaints in a timely manner by working closely with customers. Assessed various driving routes and identified the best paths to maximize productivity and cost-efficiency.

Spoke with customers to determine whether their expectations regarding deliveries had been met or exceeded.

Optimized delivery routes, taking into account traffic, road conditions and other factors. Oversaw scheduled routes to assure that they were appropriately covered by delivery drivers. Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.

Responded to customer messages in regards to delivery issues. Checked paperwork prior to dispatching crew members to make sure that all details were accurate.

Education

High School Diploma

Dickerson high school - Jersey City, NJ

June 2005

Skills

• Excellent multi-tasker (10+ years)

• MS Office (10+ years)

• Customer Service (10+ years)

• Logistics

• Accounting

• Microsoft Excel

• Financial Services

• Home Care

• Computer skills

• Leadership

Additional Information

SKILLS

MS Office proficiency Superior organization skills Effective communication Banking and financial services Time management background

Resolution-oriented Excellent multi-tasker

SAP system

AS400

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