Customer Service Associate
Resume:
Monica West
Customer Service Associate
Wilkes-Barre, PA 18702
***********@*****.***
Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting
calls into new sales. Talented Customer Service Billing with extensive knowledge of logistics industry's Dispatching. Energetic, outgoing and driven to reach company goals. Personable professional capable of building immediate, positive customer rapport and long-term loyalty. Enthusiastic Customer
Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with a positive attitude. Results-driven customer service rep. leveraging 25-year proven ability to establish strong rapport with clients. Highly-knowledgeable in Transportation offerings, AS-400 utilization and Billing. Collaborative team player works diligently and effectively to contribute toward the achievement of group goals. Care plan for individual
Authorized to work in the US for any employer
Work Experience
DSP (Direct Support Professional)
Beacon Keystone Community Resources - Clarks Summit, PA January 2023 to Present
Provided home services for persons with disabilities and behavioral problems. Assisted with their daily activities and assisting with home care
Home Health Aide
Immaculate Home Healthcare - Levittown, PA
April 2019 to Present
Provide assistance to patients at home who is unable to assist their self. Cleaning, medical, transportation, etc.
Benefits Specialist
Wipro Health Plan Services - Houston, TX
July 2022 to November 2022
Assist employees with choosing a health insurance for employees and their families Customer Service Representative
Baker Tilly vantage - Clarks Summit, PA
May 2021 to October 2021
Benefits specialist. Assist employees with health insurance benefits and input information into system Accounting Clerk
Cornell Cookson - Wilkes-Barre, PA
March 2019 to October 2020
Process invoices for payment for vendors Contacted vendors for completed paperwork for services rendered
Customer Service Representative
Maximus Healthcare - Pittston, PA
March 2018 to May 2018
Process medical appeals for individuals and large/small businesses owners. Input information into data systems
Customer Service Representative
SeaFrigo Transport USA - Elizabeth, NJ
October 2016 to February 2018
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Contributed to the growth of the business by ensuring that customers were satisfied with service and quality.
Promoted branding initiatives while maintaining product displays to adhere to corporate standards. Updated the AS-400 system with order and customer details. Diminished work-flow downtime and troubleshot customer sales, support and software issues. Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
Billing Clerk
NEMF - Elizabeth, NJ
April 2015 to December 2017
Handled past due accounts, including collections and status reports. Created a highly organized filing system for account documents resulting in increased efficiency. Monitored past due accounts and pursued collections on outstanding invoices.
Processed invoice payments and recorded information in account database.
Compiled financial data for and drafted billing reports to inform stakeholders.
Assisted in the implementation of AS-400 software. Customer Service Representative
Axis Global Logistics - North Bergen, NJ
June 2012 to February 2015
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Contributed to the growth of the business by ensuring that customers were satisfied with service and delivery.
Updated the AS-400 system with order and customer details. Assisted customers with airline reservation in a timely manner. high level of customer service.
Transportation Dispatcher
J&L Transportation - Kearny, NJ
February 1999 to March 2008
Effectively resolved complaints in a timely manner by working closely with customers. Assessed various driving routes and identified the best paths to maximize productivity and cost-efficiency.
Spoke with customers to determine whether their expectations regarding deliveries had been met or exceeded.
Optimized delivery routes, taking into account traffic, road conditions and other factors. Oversaw scheduled routes to assure that they were appropriately covered by delivery drivers. Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
Responded to customer messages in regards to delivery issues. Checked paperwork prior to dispatching crew members to make sure that all details were accurate.
Education
High School Diploma
Dickerson high school - Jersey City, NJ
June 2005
Skills
• Excellent multi-tasker (10+ years)
• MS Office (10+ years)
• Customer Service (10+ years)
• Logistics
• Accounting
• Microsoft Excel
• Financial Services
• Home Care
• Computer skills
• Leadership
Additional Information
SKILLS
MS Office proficiency Superior organization skills Effective communication Banking and financial services Time management background
Resolution-oriented Excellent multi-tasker
SAP system
AS400
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