Customer Service Team Lead
Resume:
Keisha Jones
Astoria, OR *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Lead Merchandiser
Advantage Solutions - Astoria, OR
September 2023 to Present
• Read planograms
• Train newlines
• Work with managers and other Fred Meyers team members to complete resets
• Take before and after pickers
• Attend weekly meetings
Customer Service Associate
UPS - Warrenton, OR
June 2023 to July 2023
Provide prompt, efficient and courteous customer service Assist customers to determine the best way to ship their packages Assist customers with document services
Pack merchandise for shipment and process the shipment Ring sales in a computerized register
Maintain a clean, customer friendly environment in the store and other tasks that are included on job assignments
The position requires standing, bending and reaching. Frequent lifting of 1 to 5 pounds and occasional lifting of up to 40-50 pounds
Sr. Merchandiser
RMSI - Seaside, OR
May 2022 to October 2022
• Wave Reset Merchandiser
• Read and set aisles to schematics (plan-o-grams)
• Show up early to ensure all schematics are correct for the current wave and location.
• Map at the end of each day in store net
• Take pictures of set at end of shift
• Send emails to stored weekly
• Ensure everything is uploaded to website before leaving the store
• Walk-through the sets with file maintenance or pic.
• Ensure that stores, shelves or websites are stocked with the right types and quantities of products
• Display, arrange, price, and rotate products in store
• Maintain store shelves by removing dated or damaged products
• Monitor store inventory based on sales and intake
• Optimize sales volume and profitability by identifying profitable lines and bestsellers
• Make recommendations for promotional strategies using sales and pricing data
• Work and communicate with buyers, suppliers, stores, and distributors
• NICI- New Item Cut Ins
•
Housekeeper
Wyndham Destinations - Seaside, OR
March 2022 to May 2022
• Worked as housekeeper in a condominium building
• Provided friendly service to guests
• In charge of cleaning bedrooms
• Disinfected (area or item rooms bathrooms counters equipments)
• Washed dishes
• Took out trash
• Cleaned windows
Part Time Retail Merchandiser
Premium Retail Services, Inc - Astoria, OR
February 2022 to March 2022
• Work independently in my zone covering multiple stores such as Safeway, Walgreens, Rite-Aide and Fred myers
• .Report online completed tasks.
• Read and follow Plano gram
• Resets,
• audits,
• New item placements and displays.
Retail Merchandiser (Part-Time)
Driveline Retail Merchandising - Astoria, OR
April 2021 to November 2021
• Build displays at various stores
• Audits
• Troubleshooting
• Work independently
• Read and follow detailed instructions
• Read and follow planograms
Retail Merchandiser
ActionLink - Warrenton, OR
April 2021 to September 2021
• Build displays at various stores
• Audits
• Troubleshooting
• Work independently
• Read and follow detailed instructions
• Read and follow planograms
Retail Merchandiser (Part-Time)
Premium Retail Services - Astoria, OR
November 2020 to January 2021
• work independently completing service orders.
• Read plan-o-grams
• Place isle displays
• Pack out products/take inventory
• Install displays
• Price check items
Merchandiser
RMSI Retail Merchadising Solutions Inc - Bremerton, WA April 2020 to September 2020
I am usually the first person after the team lead to show up on site and one of the last to leave. My job duties (not limited to)
• Check in with the lead
• Get all the schematics needed for each set and make sure they are for our current site
• Gather temporary UPC tags, crate labels, the schematics and bring them to each set
• Go to the back of store and locate enough step ladders, wheelers and empty milk crates/banana boxes
(or both)
• Place step ladders and wheelers loaded with crates/boxes at each set
• When other team members arrive and our lead is busy I get them started on the set they are assigned. Making sure they have everything the need and locate anything they done have.
• I train people just starting by teaching them how to read schematics,
• explain how to sort items that don't go back on the shelves: 1. Sort items by vendor by checking the UPC tags
2. Then sort back stock, deleted, unallocated (not in set or on deleted list) 3. When doing sets we check for damaged (salvage) and out of date item.
• I am trained NCIC (cut in new items)
•
All positions
McDonald's - Port Orchard, WA
February 2020 to May 2020
trained to work all positions i.e.:
1. All drive thru positions(order taking, taking money, handing food & drinks out the window) 2. Front counter(greeting customers, order taking, running register, bringing orders to customers, keeping lobby clean)
3. Make drinks( all drive thru drinks, Expresso, shakes, cones) 4. Kitchen line (initiate & finish)
5. Runner (putting orders in the bags)
Dispatcher/Customer Service
Moms cab - Astoria, OR
May 2013 to November 2018
• Answered phones.
• Took down addresses and phone numbers. Estimated time of arrival.
• Placed pick ups with the closest drivers.
• Managed the whole company.
• Book keeping
• Kept shop records on all taxis
• Wrote checks
• Placed part orders
• Interviewed and trained new possible employees
• Performed data entry for customer information
• Managed client records
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory
• Responsible for cashier duties
• Created credit card applications
• Handled online orders and credit card transactions Dispatcher/Customer Service/bookeeping
regal cab - Astoria, OR
March 2013 to November 2016
• Answered phones.
• Took down addresses and phone numbers. Estimated time of arrival.
• Placed pick ups with the closest drivers.
• Managed the whole company.
• Book keeping
• Kept shop records on all taxis
• Wrote checks
• Placed part orders
• Interviewed and trained new possible employees
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Created call center scripts
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Inventoried spreadsheets
• Operated the cash register
Hospitality / Clerical Aid
Clatsop community care center - Astoria, OR
June 2010 to April 2011
Trained to fill in all areas in the office.
filled documents,
answered phones,
billed insurance companies.
coordinated activities for the residents
filled in all office areas when needed.
Cleaned rooms.
Went on outside activities with residents
Volunteer server/ Cook
Moose Lodge - Astoria, OR
January 2003 to 2010
Took orders,
cooked food,
ran cash register,
brought food to
Cleaned
Managed 5he kitchen
Busser
Silver Salmon Grill - Astoria, OR
August 2006 to December 2006
Cleared tables.
Set tables up.
Got ready for big groups.
Brought drinks to customers
Education
GED
Astoria High School - Astoria, OR
2007 to 2008
Skills
• inventory,Money Management (8 years)
• Customer Service (4 years)
• Dispatching (5 years)
• Hospitality Experience (1 year)
• Dispatch (5 years)
• Clerical Experience (1 year)
• Cleaning Experience (3 years)
• Activities Coordinator (1 year)
• Customer Support (5 years)
• Yard care (3 years)
• Hardware (3 years)
• Order Entry (5 years)
• Cashiering (6 years)
• Mowing (3 years)
• Lawn Care (3 years)
• Groundskeeping (3 years)
• Tree Trimming (3 years)
• Medical Billing (1 year)
• Landscape Maintenance (3 years)
• Busser (1 year)
• Maintenance (3 years)
• Merchandising (3 years)
• Gardening (5 years)
• Schematics (3 years)
• English (10+ years)
• Sales (3 years)
• Hotel experience (1 year)
• Hospitality (3 years)
• Computer literacy (6 years)
• Retail sales (2 years)
• Data entry (5 years)
• Typing (5 years)
• Planograms (3 years)
• Blueprint Reading (3 years)
• Handyman (8 years)
• Microsoft Excel (5 years)
• Microsoft Word (5 years)
• Microsoft Office (5 years)
• Data collection (5 years)
• Facilities Maintenance (2 years)
• Equipment Repair (9 years)
• Cleaning (10+ years)
• Management (9 years)
• Supervising experience (9 years)
• Territory management (5 years)
• Help Desk (2 years)
• Communication skills (10+ years)
• Computer skills (5 years)
Certifications and Licenses
Chauffeur's Permit
Food Handler Certification
Assessments
Workplace safety — Proficient
May 2021
Using safe practices at work
Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
December 2021
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Mooseheart
November 2013 to Present
Community
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