Customer Service Data Entry

MARKIA CORBIN

BALTIMORE, MD *****

PHONE: 301-***-****

ALTERNATE PHONE: 443-***-****

EMAIL ADDRESS: **********@*****.***

PROFESSIONAL SUMMARY:

Dedicated worker attentive to healthcare protocols for handling all samples and patient information. Expertise in venipuncture, specimen storage and quality assurance. Consistently relieves patient anxieties and maintains safety. Customer service excellence.

SKILLS:

• Work Planning and Prioritization

• Judgment and Decision Making

• Caring Companionship

• Critical Thinking

• Social Perceptiveness

• Personal Service

• Data Entry

• Electronic Medical Record Software

• Physician Order Review

• Attention to Detail

• Specimen Collection

• Lab Reporting

• Blood Culturing

EDUCATION:

Rescuing Hearts LLC

Certified Phlebotomist

July 2021

Child Care Development

Diploma

September 2018

Woodlawn High School

Diploma

June 2017

Certified nursing Assistant

Genuses healthcare

February 2022

Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed. Helped clients manage money, pay bills and shop for groceries or personal items. Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders. Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing. Supported clients with mental support and physical activities to accomplish quality of life and sustain needs. Transported individuals to events and activities, medical appointments and shopping trips. Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books. Conferred with supervisor to discuss patient condition and medical care. Assisted patients with self-administered medications. Kept patients mentally alert by entertaining, conversing and reading aloud. Provided safe mobility support to help patients move around personal and public spaces. Maintained clean personal areas and prepared healthy meals to support client nutritional needs. Provided transportation to doctor's appointments, grocery stores, salons and barbershops.

WORK HISTORY

Rescuing Hearts / PST - Phlebotomist

December 2020-December 2022

Maintain and promote customer relations, professional conduct, and overall site appearance. Retrieve and Distribute test results on a timely basis and review reports for completeness. Maintaining of inventory supplies and removal of expired supplies. Participate in all required continuing education programs. Timely respond to all communication ( emails, phones, e-fax) and perform all administrative duties. Perform monthly counts. Provide great customer service. Exhibit proficiency in all of the following: blood collection by venipuncture, processing, pack, and shipping specimens . Capillary technique from patients of all age groups, urine drug screen collections, paternity collections, breath/saliva alcohol testing, pediatric blood collections, difficult draws (patients in long-term care facilities, drug rehabilitation facilities. Measure vitals, assist patients with bathing, changing, wound care. Prepare food for patients. Assist with daily activities. Has comprehensive understanding of compliance and safety, and is able to effectively communicate the importance of compliance and safety to other employees. Possess the ability and skills necessary to provide training for patient service technicians. Completed data entry.

Synergy Home Care / Caregiver

February 2019- October 2020

Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed. Helped clients manage money, pay bills and shop for groceries or personal items. Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders. Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing. Supported clients with mental support and physical activities to accomplish quality of life and sustain needs. Transported individuals to events and activities, medical appointments and shopping trips. Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books. Conferred with supervisor to discuss patient condition and medical care. Assisted patients with self-administered medications. Kept patients mentally alert by entertaining, conversing and reading aloud. Provided safe mobility support to help patients move around personal and public spaces. Maintained clean personal areas and prepared healthy meals to support client nutritional needs. Provided transportation to doctor's appointments, grocery stores, salons and barbershops.

Wendy' s Restaurant / Customer Service Representative

January 2018- December 2018

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues. Enhanced productivity levels by anticipating needs and delivering outstanding support. Resolved customer complaints and maintained clean and tidy checkout area. Maintained reports of transactions and greeted customers when entering and leaving establishment. Completed file maintenance log for price discrepancies. Handled approximately daily credit and cash transactions for customers with accuracy and speed. Counted money in drawers at beginning and end of each shift.

Certified Medication technician

•Administrative skills

•Communication

•Time management

•Cleanliness and organization

•Following protocols

•Attention to detail

•Knowledge of basic medical procedures

•Computer skills

•Interpersonal skills

REFERENCES

Available upon request

Contact this candidate