Executive summary

Professional Experience:

● Bachelor of Electrical & Electronics Engineering from Kongu Engineering College (2007-2011) Technical Skills

Educational Strength

Sugunya Thyagaraj

ad4e8u@r.postjobfree.com

Phone number: 864-***-****

Overall of 10+ Years experience in Software/Application Testing in Guidewire. Functional knowledge in Policy Center, Agency Portal and Billing Center designated as Associate Consultant. Result oriented Professional with proficient knowledge of QA Methodologies, Software Testing Life Cycle

(STLC), Defect Management Life Cycle (DMLC), Testing Methodologies. Strong contributor & collaborator to lead team’s focus towards the end goal. Proficient interpersonal & communication skills and fascination towards new technologies.

● 10+ years of professional experience in IT industry in managing complex multiple IT programs encompassing planning, requirement analysis, testing and maintenance using diverse technologies.

● Lead QA team across implementations for major Insurance clients – Metlife, Kemper, Hartford, Farmer’s Insurance & Greater New York Insurance

● Creating Test cases, Test Strategy, Test scripts,Test scenarios (Both Automated & Manual)

● Experience in developing test scenarios, Test steps for BDD Framework using cucumber and Gherkin

● Guidewire Certified Associate Insurance Suite Analyst.(May 2023)

● Experience with various test methodologies like Functional, Regression & API backend testing .

● Experience in creating test scenarios from simple to complex business rules for handling different type of customer scenarios in Guidewire.

● Basic to Intermediate SQL Experience working on backend for accessing customer information

● Have good working experience in Guidewire tool Application testing (Frontend UI)

● Complete idea about transition projects. Handled a Transition project successfully. Good interaction with client.

● Test execution: Smoke Testing, Integration testing, System testing, Regression testing, Sanity Testing, User acceptance.

● Execution of test cases, Defect reporting, Defect tracking.

● Accustomed to working within deadlines in a competitive environment and delivering quality test deliverables.

● Strong analytical and problem-solving skills and excellent communication skills

● Worked as part of Defect management team: Carrying out tasks such as chasing up of defects requiring updates and checking defects for compliance to process, preparing extract from QC for daily reports, participating in triage calls and run line calls for getting updates on defects, help team when they need to get update on any defects,track defect till closure.

● Working as Quality Engineer at Greater New York Insurance Since July 2023 to January 2024

● Working as Senior Consultant at Capgemini Since December 2022 to June 2023

● Worked as Associate at Cognizant in Coimbatore since November 2018 to October 2019

● Worked as Associate Consultant at Capgemini in Chennai since February 2016 to October 2018.

● Worked as Project Engineer at Wipro Technologies in Coimbatore since July 2011 to January 2016 .

● Testing: Black Box Testing, System, Integration Testing,Regression Testing

● Tools: Mercury Quality Center, JIRA, selenium Webdriver,Cucumber

● Database: Sybase15.3

Objective

Greater New York Insurance (July 2023 – January 2024) Project-Guidewire Implementation

Role: Guidewire Quality Assurance Test Lead

Responsibilities:

• Lead QA team of 5 members working on Commercial Property & Liability Insurance projects.

• Published Test plan for a Legacy migration to Guidewire across all 3 main components – Claims Center, Policy Center& Billing Center .

• Mentored and Reviewed Test cases and Test executions for each sprint and assigned priorities accordingly.

• Involved in business for requirement gathering calls with Product owner,BA’s and raised clarifications wherever applicable.

• Also Gathered requirements for all kind of Variable and Static Forms

• Training the new members in the team and getting them productive quickly.

• Good Knowledge in test management tool such as Rally and JIRA Capgemini (Dec 2022 -July 2023)

Project-Farmers Insurance

Role: Guidewire Quality Assurance Test Lead

Responsibilities:

● Worked on Guidewire Claim center, Policy center, Rating, Agency Portal, Billing center and Forms Streams.

● Responsible for leading the Production Defect A360 Team with an offshore of 4 team members

● Attended scrum calls, Triage Calls and Daily status calls with Clients

● Involved in business requirement calls with Product owner and raised clarifications wherever applicable.

● Worked as Onshore offshore counterpart and perform Review of Test artifacts and mentored junior resources for test scenarios.

● Worked with Vendors and Stakeholders for testing plans and reviews

● Created test strategies based on requirements and led implementation.

● Guided the team in test execution from simple to complex business scenario.

● I have interacted well with the client for walk-through of the working module.

● Good Knowledge in test management tool such as Rally and JIRA

● Worked on A360 customer accessing portal using API (Postman and SoapUI)

● Training the new members in the team and getting them productive quickly.

● Created Test plan and Test closure documents.

● Documented defects and performed retests.

● Involved in Front end UI testing for Agency management Portal. Cognizant (Nov 2018 – Oct 2019)

Project –Metlife

Role- Guidewire Quality Assurance Test Lead

Business Line: MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company (MLIC) better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. Responsibilities:

● Worked on Guidewire Policy Center, Billing Center,Claim center, Rating & Forms streams.

● Have Prepared Test Estimation, Burndown Charts and Run Plan

● Attended scrum calls, Triage Calls and Daily status calls with Clients

● Guided the team in test execution from simple to complex business scenario.

● I have interacted well with the client for walk-through of the working module.

● Good Knowledge in test management tool such as HP Quality Centre and ALM.

● Training the new members in the team and getting them productive quickly.

● Created Test plan and Test closure documents.

● Involved in Front end UI testing for Agency management Portal. Capgemini ( Feb 2016 – Oct 2018)

Project –Kemper

Business Line: Kemper Prime program implementing a core new system for Auto, Home and Package for 4 states in Release 1, Kemper has initiated Release 2 for the rollout of additional 34 states. The solution platform is enabled by a Core Insurance Software Solution platform using Kemper Service Center and Guide Wire Billing Center version 8.05 as well as, Kemper Sales Center Portal version 5.2 and Connect5 (“Kemper Sales Center”). The program will also consist of scope for DRC Rating, forms assembly using Thunderhead and Data

& Reporting scope

Role: Test Lead

Description: Kemper is launching the Preferred 6.0 Product to remain competitive in the preferred marketplace, through a new Policy, Billing and Agency Portal. The transformation program called K2 Project is to be enabled by a core Insurance Solution Platform replacement based on GuideWire Centers version 8.05 and Kemper Sales Center version 5.2, Kemper intends to implement the Kemper Service Center and GW Billing Center for the following products in 34 states as part of Release 2 Responsibilities:

● Lead the team for Guidewire Policy center, Billing Center, Claim Center and Rating streams

● Have Prepared Test Estimation, Burndown Charts and Run Plan

● Attended Triage Calls and Daily status calls with Clients

● Guided the team in test execution

● I have interacted well with the client for walk-through of the working module.

● Good Knowledge in test management tool such as HP Quality Centre and ALM.

● Training the new members in the team and getting them productive quickly.

● Involved in Policy center testing, End to End testing and ORG model testing whenever required

● Created Test plan and Test closure documents

● Executed Manual as well as Automated Test Cases

● Used Selenium Webdriver for automating many of the test cases for Regression Suite.

● Have Executed on Rating Module for Home and Auto LOB's

● Worked on calculation of premium in policy center from Game changer system

● Calculated premium matching using XML Logs from Policy center

● Involved in testing Agency management Portal.

Project –HartFord

Business Line: The Hartford, is a United States-based investment and insurance company which sells its products primarily through a network of agents and brokers, and has been the direct auto and home insurance writer for members of AARP (formerly the American Association of Retired Persons) Role : Test Lead/Test Analyst

Testing Types : Tool Testing (Guide wire Policy Centre). Description: Guidewire builds software products that help property and casualty (P&C) insurers replace their legacy core systems and transform their business. Guide wire provides core systems and data management/ business intelligence tools used by insurers as operational systems of record. Policy Center is a browser-based application that enables multiple users to participate in policy processing. Responsibilities:

● Analyzed requirements and involved in testing test plans and test cases for Guidewire Policy center& Claim center

● I have worked on HEXAWISE Management Tool for designing test conditions and scenarios.

● Creating Policy for System of Records and Shell Policies.

● Have done different Transaction types for a policy like Submission, Renewal, Reinstate, Cancellation, and Endorsement.

● Have involved in test data creation between Policy Center and other Third-party system like CLA, ICON, CUE, Siebel Legacy systems.

● Involved in test data creation,scenario,Test case creation for Renewals module

● Worked as Module Lead for Major Functionalities such as Submission and Renewals which includes CLA renewals, Automatic Renewal certificate and Alternative Market placement Renewals

● Have attended calls with client and BA for requirement understanding and Triage calls

● Sole Ownership & Single point of contact for Alternative Market placement module

● Involved in scripting and test execution in the test environment.

● I have interacted well with the client for UAT walk-through of the working module.

● Effective scenario preparation based on the requirement covering both positive and negative logic and requirement mapping of the test cases.

● Good Knowledge in test management tool such as HP Quality Centre and ALM.

● Training the new members in the team and getting them productive quickly.

● Involved in Policy center testing, End to End testing and ORG model testing.

● As per client requirement I have involved in creating Activities in Policy center and also in testing automated activities which was one of the major module in R2 Release.

● Created Documents based on Define standards.

Wipro ( July 2011 – Jan 2016)

Project – Main street America

Description:Main Street America Insurance offers property and casualty insurance products for individuals, families, and businesses.

Project Tools and Technologies: Sybase, Quality center Role: Project Engineer

Responsibilities:

● Test Case Design and Test Case Execution.

● Delivering Walkthroughs for the test plan and test results to Business/Client.

● Worked on Automation testing

● Earned valuable client appreciation for the execution and completion of Functional on time and also by providing accurate test logs as per their expectations.

● Worked and gained knowledge in some of the critical pricing logic

● Grab opportunities to handle the projects on my own and completed the deliverables on time.

● Gained knowledge in handling the critical deliverables and learnt to complete on time.

● Delivered test results on daily basis which results in getting the approvals on time

● Worked E2E Testing

● Worked on Scrum or Agile Methodology Daily basis call

● Good Knowledge in Insurance Domain and Guidware Application

● Understanding the technical business needs of the project through Business Area Requirements

● (BARR), Business Specification Document (BSD) and Technical Specification Document(TSD)

● Involved in Manual Testing and Quality Assurance (QA) activities of multiple applications involved in the Integration testing.

● Involved in all testing phases of this project

● Worked in Process related activities and Project Deliverables

● Coordinating with Onsite team to discuss on project related action items.

● Test management and updating results in Rally

● Knowledge Transition to new team members.

● Uncovered critical requirement defects which has major impact on business

● Performed Frequent regression testing cycles on weekly basis with the automation scripts based on the enhancements made Gathering, Functional requirements

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