Shaun Locascio

321-***-**** ad4e8d@r.postjobfree.com linkedin.com/in/shaun-locascio-02389141/

ACCOUNT MANAGER

A seasoned professional dedicated to superb customer service, accurate data accounting, while directly communicating and processing a variety of financial instruments. History of success in establishing strong inside/outside sales experience. Proven track record in closing ratios and extensive cold calling experience. A passion for gaining personal relationships with clients and team Leader with exceptional sales abilities. Eager for advancement, achievement, and recognition.

AREAS OF EXPERTISE

Customer Engagement Account Management Revenue Analysis Sales Management

TECHNICAL SKILLS

Network + 1 A+801 A+802

CAREER SUMMARY

AT&T CORP.

2021-2022

Customer Service and Sales

Take in coming calls and help the caller with reason for call and also sell them a new product or service.

●Take incoming calls and help customers with queries/technical support/promotions available/increased revenue by adding lines,

●Billing/take customer payments/accounts receivable/updated account to reflect payment/detailed charges and payments including all fees. Including roaming, foreign transactions/cruise packages.

●Case management/took ownership of call and assisted according to reason for call.

●Adherence/time management on calls to exceed company expectations.

●Multi-Tasking with multiple systems running

●Retention/caller was satisfied by end of the call.

Charter Communications 2021-2021

Retention Specialist

find solutions to maintain and grow existing relationships with our residential customers who request to downgrade or disconnect their Spectrum services.

●Customer Service Focus

●maximum 4 lines of business

●Upsell

●Maintain account

●Call Handle Time

LEE HECHT HARRISON 2017 – 2020

Candidate Engagement Specialist

Outlined the main services of the LHH offerings and coordinate a first meeting or interaction with a consultant. This role is critical to the business and operates as a sub-sales team once a client need has been identified in order to achieve revenue targets.

●Received new individual referrals from sponsor clients, delivering an introductory call to the candidate and scheduling a consultant first meeting or interaction to secure the revenue.

●Met key KPIs aligned to revenue targets and engagement rates for the business.

●Worked to Client SLAs to make contact with the candidate within the necessary timeframes.

●Accountable to an LHH outreach schedule based on the quality of the candidate details.

●Assigned clients to the relevant consultant (taking on board skill set and geographic location).

●Managed consultant diaries for 1:1 meetings.

●Ability to speak to candidates at all levels and respond appropriately to various emotions that may be presented, while keeping an accurate log of data and record of conversations.

●Responded tactically and convert candidates that may be less responsive to LHH services.

●Produced bespoke correspondence to clients where standard programs may vary or additional information is requested.

●Communicated with corporate clients, Client Partners and Client Operations Managers on project requirements and queries.

●Various administrative & business support tasks as and when required by the wider business.

LEE HECHT HARRISON 2015 – 2017

Billing Specialist

Manage customer accounts, collect payments, and update accounts to reflect changes.

●Make sure bills are sent out precisely and accurately.

●Credit and rebills, consolidate multiple bills into one.

TRAVELCLICK 2011 – 2014

Client Relationship Agent

Answered calls and customer inquiries. Completed the migration process from Channel Direct to EZYield platform.

●Promoted to build iHotelier OTA Sync products.

●Managed the Starwood RDP account assisting over 2000 client.

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CONVERGYS BANK OF AMERICA 2008 – 2010

Credit Card Specialist

Provided exceptional customer service support to Bank of America clients.

●Worked in an inbound call center with a dynamic work environment

●Handle 80-100 customer service calls daily.

●Assisted callers with credit card needs, while implementing sales techniques to up sale customer accounts.

●Top sales on team of 12 people for 7 months.

●Top 5 overall sales for 7 months.

AAMES HOME LOANS 2005 – 2008

Subprime Loan Officer

Developed relationships with realtors, builders, escrow agents and appraisers in an effort to expand business development.

●Maintain a high level of sales and operation management calls daily.

●Set appointments for customers to meet with banking branches to discuss mortgages.

●Processed loan applications while following strict underwriting guidelines and compliance requirements.

●Corresponded with affiliated business clients to assist with the understanding and explanation of their legal documents.

EDUCATION

St. Johns River Community College

Everest University – Business Administration

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