Work History

Office Administrator

Denzel

Brown

Contact

Address

Mableton, GA 30126

Phone

773-***-****

E-mail

ad4e87@r.postjobfree.com

m

WWW

https://bold.pro/my/denzel-

brown-240*********/174

Software

Salesforce.com

CRM

Ticketing System

QuickBooks

Microsoft Office

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Internal Account Manager

Gravie, Remote

Responded to customer inquiries regarding health

insurance coverage and policies to assist with

informed decision-making.

Learned internal systems and related service role

duties to provide skilled team backup in handling

customer demands.

Addressed problems with claims, billing, and service delivery to maintain and enhance client satisfaction. Educated clients about health insurance coverage

options, benefits and costs.

Followed up with customers on unresolved issues.

Managed workload and priorities to meet deadlines. Resolved customer complaints by addressing

concerns and providing clear explanations of policy coverage and limitations.

2023-06 -

Current

Microsoft Engineer

Zones Nfrastructure, New York, NY

Implemented robust cybersecurity measures to

protect sensitive data and prevent unauthorized

access

Utilized cloud computing technologies to optimize

storage and enhance scalability of systems

Administered and maintained network infrastructure to ensure uninterrupted connectivity and smooth

operations

Demonstrated exceptional troubleshooting skills to identify and resolve technical issues efficiently. Assisted senior engineers and management with

clerical duties to keep department functioning and 2022-05 -

2023-06

workflows running smoothly.

Collaborated with senior engineers on projects and offered insight.

Studied manufacturing processes to improve overall knowledge.

Claims Specialist II

Anthem, Las Vegas, NV

Resolved complex problems by analyzing

information, identifying alternatives, and

implementing effective solutions

Demonstrated extensive product knowledge to

assist customers in making informed purchasing

decisions

Communicated effectively with team members and

stakeholders to ensure streamlined operations

Exhibited exceptional conflict resolution skills in resolving disputes and maintaining harmonious work environment.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Reviewed, modified, updated and processed

minimum of 25 claims per day.

2021-04 -

2022-06

Administrative Assistant

Apple One, Las Vegas, NV

Provided administrative support to senior

management, including handling correspondence,

managing calendars, and organizing meetings

Managed and organized various databases to

ensure efficient data storage and retrieval

Arranged and coordinated travel logistics for team members, including flights, accommodations, and

transportation

Demonstrated proficiency in multiple software

applications, including Microsoft Office Suite and Adobe Creative Cloud

Coordinated and maintained complex schedules for

executives and team members, ensuring timely and

productive meetings

Effectively communicated with employees and

applicants to address inquiries, provide assistance, 2020-04 -

2021-05

and resolve any issues or concerns.

Executed record filing system which improved

document organization and management by 25%.

Customer Service Rep

EzCater - Temp, Las Vegas, NV

Resolved customer complaints in timely and

satisfactory manner

Handled billing inquiries with accuracy and

efficiency

Answered phone calls and addressed customer

inquiries and concerns

Managed customer accounts and ensured seamless

delivery of services

Provided technical support and troubleshooting

assistance to customers.

Working with team, making sure productivity does

not fall below 75% per day

2019-05 -

2020-04

Customer Service Rep

Quest Software - Temp, Las Vegas, NV

Answered phone calls promptly and professionally,

providing excellent customer service

Responded to customer requests for products,

services, and company information.

Resolved customer issues in timely manner,

prioritizing customer satisfaction

Handled customer complaints with empathy and

patience, taking proactive steps to find suitable

resolution.

Part of Excel team which worked with 90% of all

insurances, taking most calls and escalations.

2019-07 -

2019-09

Front Desk Manager

Best Western, Chicago, IL

Managed cash handling processes and maintained

accurate records of all transactions

Supervised and trained staff members to ensure

efficient and high-quality service

Handled reservation management duties including

booking, cancellations, and modifications

Trained new staff on correct procedures,

2016-07 -

2019-04

Education

compliance requirements, and performance

strategies.

Kept accounts in balance and ran daily reports to

verify totals.

Oversaw front desk operations with eye for hotel

reputation, staff productivity, and operational

efficiency.

Prepared weekly employee work schedules to meet

operational needs.

Office Manager

Bud and Sons Construction, Chicago, IL

Supervised and mentored team of professionals to

ensure productivity, quality, and adherence to

company policies and procedures

Managed daily office operations, including

scheduling, staff coordination, and resource

allocation

Implemented and monitored budgetary measures

to control expenses and maximize financial

resources

Coordinated and managed multiple projects

simultaneously, ensuring smooth execution and

timely completion.

Established workflow processes, monitored daily

productivity, and implemented modifications to

improve overall performance of personnel.

Created new filing system which improved

productivity by 25%.

2012-06 -

2016-05

Bachelor of Science: Computer Science

Southern New Hampshire University - Hooksett, NH

2023-08 -

2027-04

G.E.D: General Studies

Wilbur Wright College - Chicago, IL

2014-01 -

2014-02

Contact this candidate