Account Manager Data Entry
Resume:
Work History
Office Administrator
Denzel
Brown
Contact
Address
Mableton, GA 30126
Phone
***************@*****.**
m
WWW
https://bold.pro/my/denzel-
brown-240*********/174
Software
Salesforce.com
CRM
Ticketing System
QuickBooks
Microsoft Office
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Internal Account Manager
Gravie, Remote
Responded to customer inquiries regarding health
insurance coverage and policies to assist with
informed decision-making.
Learned internal systems and related service role
duties to provide skilled team backup in handling
customer demands.
Addressed problems with claims, billing, and service delivery to maintain and enhance client satisfaction. Educated clients about health insurance coverage
options, benefits and costs.
Followed up with customers on unresolved issues.
Managed workload and priorities to meet deadlines. Resolved customer complaints by addressing
concerns and providing clear explanations of policy coverage and limitations.
2023-06 -
Current
Microsoft Engineer
Zones Nfrastructure, New York, NY
Implemented robust cybersecurity measures to
protect sensitive data and prevent unauthorized
access
Utilized cloud computing technologies to optimize
storage and enhance scalability of systems
Administered and maintained network infrastructure to ensure uninterrupted connectivity and smooth
operations
Demonstrated exceptional troubleshooting skills to identify and resolve technical issues efficiently. Assisted senior engineers and management with
clerical duties to keep department functioning and 2022-05 -
2023-06
workflows running smoothly.
Collaborated with senior engineers on projects and offered insight.
Studied manufacturing processes to improve overall knowledge.
Claims Specialist II
Anthem, Las Vegas, NV
Resolved complex problems by analyzing
information, identifying alternatives, and
implementing effective solutions
Demonstrated extensive product knowledge to
assist customers in making informed purchasing
decisions
Communicated effectively with team members and
stakeholders to ensure streamlined operations
Exhibited exceptional conflict resolution skills in resolving disputes and maintaining harmonious work environment.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Reviewed, modified, updated and processed
minimum of 25 claims per day.
2021-04 -
2022-06
Administrative Assistant
Apple One, Las Vegas, NV
Provided administrative support to senior
management, including handling correspondence,
managing calendars, and organizing meetings
Managed and organized various databases to
ensure efficient data storage and retrieval
Arranged and coordinated travel logistics for team members, including flights, accommodations, and
transportation
Demonstrated proficiency in multiple software
applications, including Microsoft Office Suite and Adobe Creative Cloud
Coordinated and maintained complex schedules for
executives and team members, ensuring timely and
productive meetings
Effectively communicated with employees and
applicants to address inquiries, provide assistance, 2020-04 -
2021-05
and resolve any issues or concerns.
Executed record filing system which improved
document organization and management by 25%.
Customer Service Rep
EzCater - Temp, Las Vegas, NV
Resolved customer complaints in timely and
satisfactory manner
Handled billing inquiries with accuracy and
efficiency
Answered phone calls and addressed customer
inquiries and concerns
Managed customer accounts and ensured seamless
delivery of services
Provided technical support and troubleshooting
assistance to customers.
Working with team, making sure productivity does
not fall below 75% per day
2019-05 -
2020-04
Customer Service Rep
Quest Software - Temp, Las Vegas, NV
Answered phone calls promptly and professionally,
providing excellent customer service
Responded to customer requests for products,
services, and company information.
Resolved customer issues in timely manner,
prioritizing customer satisfaction
Handled customer complaints with empathy and
patience, taking proactive steps to find suitable
resolution.
Part of Excel team which worked with 90% of all
insurances, taking most calls and escalations.
2019-07 -
2019-09
Front Desk Manager
Best Western, Chicago, IL
Managed cash handling processes and maintained
accurate records of all transactions
Supervised and trained staff members to ensure
efficient and high-quality service
Handled reservation management duties including
booking, cancellations, and modifications
Trained new staff on correct procedures,
2016-07 -
2019-04
Education
compliance requirements, and performance
strategies.
Kept accounts in balance and ran daily reports to
verify totals.
Oversaw front desk operations with eye for hotel
reputation, staff productivity, and operational
efficiency.
Prepared weekly employee work schedules to meet
operational needs.
Office Manager
Bud and Sons Construction, Chicago, IL
Supervised and mentored team of professionals to
ensure productivity, quality, and adherence to
company policies and procedures
Managed daily office operations, including
scheduling, staff coordination, and resource
allocation
Implemented and monitored budgetary measures
to control expenses and maximize financial
resources
Coordinated and managed multiple projects
simultaneously, ensuring smooth execution and
timely completion.
Established workflow processes, monitored daily
productivity, and implemented modifications to
improve overall performance of personnel.
Created new filing system which improved
productivity by 25%.
2012-06 -
2016-05
Bachelor of Science: Computer Science
Southern New Hampshire University - Hooksett, NH
2023-08 -
2027-04
G.E.D: General Studies
Wilbur Wright College - Chicago, IL
2014-01 -
2014-02
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