Jeffrey Soscia

** ****** *****

Hope, RI *****

401-***-**** • ad4e83@r.postjobfree.com

PROFESSIONAL PROFILE:

Dedicated, results-oriented customer service professional with 20 years of progressive experience in my negotiating contracts for the healthcare, staffing and telecommunications industries.

Strengths in building exemplary customer rapport and maintaining organizational structure.

Experienced National Account Manager with a demonstrated history working in the staffing and recruiting industry. Pace setting, disciplined, and results driven professional with unique combination of leadership, consensus building, and productivity enhancing skills to benchmark and establish accountability. Skilled in Microsoft Word, Sales, Contact Centers, Management, Sales Presentations.

PROFESSIONAL HIGHLIGHTS:

Directed, and coordinated marketing activities and policies to promote products and services, working with advertising and promotion managers.

Design pricing strategies with the goal of maximizing profits and market share.

Formulated policies, manage daily operations, and planned the use of materials and human resources

Oversaw product development and monitored trends indicating the need for new products and services

Provide exemplary customer service, including customer needs assessment to ensure customer

satisfaction

Foster teamwork, including creative problem solving

Develop excellent communications, dynamic interpersonal, and strong organizational skills

Manage/negotiate vendor relationships

EXPERIENCE:

2013- Current Complete Staffing Solutions Lincoln, RI

National Account Manager

2008 - 2009 Account Manager

Establish/maintained relationships with managers to stay abreast of current and future hiring and business needs

Develop and establish recruiting strategies and processes while managing recruitment services for the clients.

Manage, streamline and improve the full life-cycle recruiting process including requisition management, sourcing, screening, interviewing, assessment, and on-boarding

Manage and negotiate vendor relationships. Draft and execute technical service agreements and manage vendors through compliance process per corporate and client legal expectations.

Interviewing, marketing, and placement of permanent applicants in all professional staffing needs

Perform searches for qualified candidates according to relevant job criteria, using computer

databases, networking, Internet recruiting resources, cold calls, media, and recruiting firms

Place candidates in temporary and permanent positions nationwide

2013 Pet Food Experts (Contract with Greysmith) Cumberland,RI

Inside Sales Rep/ Account Manager.

Generated revenue by selling pet food and supplies to pet retailers by phone, fax, and web

Developed strong account relationships, accurate record keeping, cross-functional collaboration

with other departments

Analyzed account pricing to maximize sales and profitability by meeting sales goals

2012 – 2013 Bank of America (Contract with K-Force) Providence, RI

Corporate Account Services and Support Administrator

Assisted associates with questions and/or issues regarding purchases in Accounts Payable

Resolved product and service problems by clarifying issues; navigating, determining the cause of the

problem, expediting correction or adjustment, following up to ensure resolution.

2009 – 2012 Conservation Services Group Fall River, MA

New England Contact Center Representative

Coordinated, maintained and followed up with home owner’s energy audits in the New York market

Provided information via inbound and outbound calls for several complex programs

Liaison between advisors and home owners to provide scheduled audit appointments

2004 – 2007 Nate Whipple Radiology Lincoln, RI

Account Services Specialist

Analyzed geographic market for physicians seeking MRI, CAT scan, and other diagnostic,services and created database of approximately 1,100 doctors, concentrating on orthopedic specialists

Reviewed promotional materials and made recommendations for marketing strategies

Prepared and made presentations to physicians and first line staff to generate patient referrals

Conducted follow-up visits to provide updates on current services and to address questions or concerns

Increased operational revenue by 20%

EDUCATION:

1999 Southern New Hampshire University Manchester, NH

Bachelor of Science in Business Administration

Minor in Marketing

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