L

Meralda

LaChapelle

214-***-****

ad4e80@r.postjobfree.com

Opelousas, LA 70570

SUMMARY

Experienced Home Health Administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.

SKILLS

Staff Management

New Hire Onboarding

Employee Supervision

Office Administration

Timesheet Processing

Expense Monitoring

Training and Development

Supplies Ordering

Program Leadership

Job Costing

Documentation and Reporting

Expense Reporting

Multi-Line Phone Systems

Contract Administration

EXPERIENCE

Alternate Administrator

Houston, TX

Outreach Health Services/ Sep 2019 to May 2023

Central Region

Austin, Houston, Beaumont, Hemphill, Killeen, Marble Falls Direct Supervision of 12 staff members and over 300 indirect employees. Conduct Monthly Branch Office Supervisor visits.

Administrator

Houston, TX

Outreach Health Services/ Nov 2007 to Aug 2019

Administratively supervise the implementation of policies Evaluate client Satisfaction surveys reports on clients served Supervise accounting, record-keeping

Functions and all internal controls thus implementing an effective budgeting and Accounting system

Direct and coordinate final quality control in service delivery Employs and manages qualified personnel following procedures established by the Human Resources Department

Lead and participate in staff training, education and orientation Promote communication/public relations with referral sources Remain up to date on contractual regulations of referral sources and monitor agency's compliance

Communicate with HHSC staff, third party resources, medical supply companies and others to facilitate client services

Visit with case managers at HHSC and HMO's to maintain communication, receive referrals, and resolve problems, entering referral data on agency log Responsible for obtaining six (6) clock hours per year of continuing education in subjects related to the duties of an administrator Must be available during the agency's usual work hours Appoints the Director of Patient Care

Any other duties that may be deemed necessary by the Director of Community Care programs.

Assistant Administrator/Alternate Administrator

Houston, TX

Outreach Health Services/ Nov 2005 to Nov 2007

Responsible for all duties listed under Office Manager Assisted with Client Satisfaction Surveys, Complaint Resolutions, Incidents, ANE, Employee Injuries, etc

Assisted Administrator with Budget Planning

Maintained ongoing relationship with DADS/HMO care coordinators to ensure quality client care

Assisted Administrator in all duties.

Office Manager

Houston, TX

Outreach Health Services/ May 2005 to Nov 2005

Working independently under the direct or indirect supervision of the Administrator of the Community Care Division

Responsible for screening, hiring, training and supervising clerical staff Assist in assuring compliance with Dept

Of Aging and Disability Services standards, licensure rules and regulation Responsible for billing and collecting outstanding accounts receivable and maintains the office accounting records

Complete

Attendants semimonthly payroll and staff biweekly payroll Responsible for all adaptive aides as needed for clients. Sr. Administrative Assistant

Waxahachie, TX

Outreach Health Services/ Oct 2001 to Jul 2003

Major responsibilities of this position included adhering to all Outreach Health Services policies and procedures

Protecting and maintaining confidentially of all employees and clients Supervising Administrative assistant

Function independently using problem solving, prioritizing and decision-making skills to complete assignments accurately and according to scheduled time frames Duplicate lost Family Identification cards for sites daily Check administrative computer daily for end of day transfer for all clinics Order and maintain food delivery inventory

Complete food delivery audits for 8 clinics annually Purchase all office and medical supplies weekly for 37 clinics Compile and forward all purchase orders with invoice to Garland Field Support Office for payment

Complete all Local Agency Response Forms and forward to Texas Dept Of Health monthly

Compile and complete end of month reports for 57 clinics and submit to Texas Dept Of

Health

Answer and refer calls from clients to clinics and referral agencies as needed Assist Women Infant Children (WIC) staff with trouble shooting any computer- generated reports etc.

EDUCATION AND TRAINING

Some College (No Degree): Business

TH Harris

Opelousas, LA

REFERENCES

References available.

Contact this candidate