Health Services Home
Resume:
L
Meralda
LaChapelle
********@*****.***
Opelousas, LA 70570
SUMMARY
Experienced Home Health Administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
SKILLS
Staff Management
New Hire Onboarding
Employee Supervision
Office Administration
Timesheet Processing
Expense Monitoring
Training and Development
Supplies Ordering
Program Leadership
Job Costing
Documentation and Reporting
Expense Reporting
Multi-Line Phone Systems
Contract Administration
EXPERIENCE
Alternate Administrator
Houston, TX
Outreach Health Services/ Sep 2019 to May 2023
Central Region
Austin, Houston, Beaumont, Hemphill, Killeen, Marble Falls Direct Supervision of 12 staff members and over 300 indirect employees. Conduct Monthly Branch Office Supervisor visits.
Administrator
Houston, TX
Outreach Health Services/ Nov 2007 to Aug 2019
Administratively supervise the implementation of policies Evaluate client Satisfaction surveys reports on clients served Supervise accounting, record-keeping
Functions and all internal controls thus implementing an effective budgeting and Accounting system
Direct and coordinate final quality control in service delivery Employs and manages qualified personnel following procedures established by the Human Resources Department
Lead and participate in staff training, education and orientation Promote communication/public relations with referral sources Remain up to date on contractual regulations of referral sources and monitor agency's compliance
Communicate with HHSC staff, third party resources, medical supply companies and others to facilitate client services
Visit with case managers at HHSC and HMO's to maintain communication, receive referrals, and resolve problems, entering referral data on agency log Responsible for obtaining six (6) clock hours per year of continuing education in subjects related to the duties of an administrator Must be available during the agency's usual work hours Appoints the Director of Patient Care
Any other duties that may be deemed necessary by the Director of Community Care programs.
Assistant Administrator/Alternate Administrator
Houston, TX
Outreach Health Services/ Nov 2005 to Nov 2007
Responsible for all duties listed under Office Manager Assisted with Client Satisfaction Surveys, Complaint Resolutions, Incidents, ANE, Employee Injuries, etc
Assisted Administrator with Budget Planning
Maintained ongoing relationship with DADS/HMO care coordinators to ensure quality client care
Assisted Administrator in all duties.
Office Manager
Houston, TX
Outreach Health Services/ May 2005 to Nov 2005
Working independently under the direct or indirect supervision of the Administrator of the Community Care Division
Responsible for screening, hiring, training and supervising clerical staff Assist in assuring compliance with Dept
Of Aging and Disability Services standards, licensure rules and regulation Responsible for billing and collecting outstanding accounts receivable and maintains the office accounting records
Complete
Attendants semimonthly payroll and staff biweekly payroll Responsible for all adaptive aides as needed for clients. Sr. Administrative Assistant
Waxahachie, TX
Outreach Health Services/ Oct 2001 to Jul 2003
Major responsibilities of this position included adhering to all Outreach Health Services policies and procedures
Protecting and maintaining confidentially of all employees and clients Supervising Administrative assistant
Function independently using problem solving, prioritizing and decision-making skills to complete assignments accurately and according to scheduled time frames Duplicate lost Family Identification cards for sites daily Check administrative computer daily for end of day transfer for all clinics Order and maintain food delivery inventory
Complete food delivery audits for 8 clinics annually Purchase all office and medical supplies weekly for 37 clinics Compile and forward all purchase orders with invoice to Garland Field Support Office for payment
Complete all Local Agency Response Forms and forward to Texas Dept Of Health monthly
Compile and complete end of month reports for 57 clinics and submit to Texas Dept Of
Health
Answer and refer calls from clients to clinics and referral agencies as needed Assist Women Infant Children (WIC) staff with trouble shooting any computer- generated reports etc.
EDUCATION AND TRAINING
Some College (No Degree): Business
TH Harris
Opelousas, LA
REFERENCES
References available.
Contact this candidate