David B. Dahn

612-***-****, ad4e71@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A results-driven Operations Supervisor with 10+ years of experience specializing in end-user support, system administration, and operations management. A strong history of managing, training, and developing teams with over 50+ personnel. A proven track record of identifying opportunities to optimize workflows and enhance product distribution.

TRAINING & CERTIFICATE

Crisis Intervention Team Training

First Aid & CPR

PROFESSIONAL BACKGROUND

New Hope Healthcare LLC Minnesota USA, 2022-Present

Juvenile Shift Supervisor

Perform the essential duties of a Juvenile Detention Officer, including (but not limited to): youth intake, instruction, supervision, searches, and evaluations.

Responsible for: youth, staff, and facility safety and security; employee scheduling and coverage; workload evaluation; statistical record keeping; staff training; and must maintain current CPR/First Aid Certification.

Act as a resource for the community and other agencies relevant to the normal functions of the facility; participate in committee work as assigned by the Detention Manager.

Exercise good judgment and sound reasoning. Respond to after-hours calls, acts as the Detention Manager in the absence of the incumbent.

Hennepin County Sheriff, Minnesota USA Aug 2022 –Feb 2023

Detention Deputy

Provides facility security through direct contact supervision and physical control of inmates to include but not limited to interpersonal management, grievances, classification of inmates, riot control, crime scene management, inmate worker control, and supervising or overseeing performance by inmates of facility cleaning and meal preparations.

Removes inmates from a secure to a non-secure environment for transporting to courts, medical facilities, and psychological providers, keeping constant control of the individual and identifying potential risks and hazards in advance and while in progress.

Hazards include vehicle malfunction, attempts to escape, encounters with family members who attempt to aide escape, or persons with mal-intent towards the inmate or officer.

Investigates prisoner complaints and rule violations. Executes court, Governor's, and arrest warrants and extradites inmates in all States.

Petroleum Regulatory Authority Liberia, West Africa Jun 2018 – Jan 2022

Deputy Director General for Operations

Development and implementation of performance plans for the Department including undertaking staff appraisals to check the achievement of set targets.

Providing leadership in the development of standards and codes of practice for the mid and downstream petroleum sector. Coordinating inspection of petroleum facilities such as refineries, pipelines, bulk storage depots to ensure continued compliance.

Coordinating the Department’s quarterly process performance review meetings. Direct supervision of staff in the Department including appraisals and assessing professional development. Monitoring developments in the petroleum sector in the country and updating the Director Petroleum & Gas monthly.

National Oil Company of Liberia (NOCAL’s) May 2013 – Jun 2018

IT Specialist

Redefying IT specific policies and procedures (SOPs) and worked with IT Director to ensure adherence. Managing teams of application, Integration, Systems and Network specialists to implement security solutions, provided security policies, clarity and direction for on-site, offshore, and third-party teams.

Designing security platform that allowed individual access and privileges controls strictly mandated by the IT department.

Working with IT Director and IT Department resources to translate network technological and operational specifications into user documentation and established e-signature and cloud storage procedures and management.

Allied Barton, Charlotte, NC Sept 2010 – Apr 2013

Help Desk Support

Using technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentor’s others to ensure client satisfaction and organizational success.

Providing updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.

Using extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.

EDUCATION

Masters: Master of Business Administration (MBA) Strayer University, 2013

Undergraduate: Computer Information Systems, Strayer University

Minor in Homeland Security.

Reference Upon Request

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