Customer Service High End

t

JYOTI

JADVA

** ******* ****, *********, ********* shire LE5 1RH (H) 077******** (M) 077******** ********@*******.**.**

SUMMARY

As a responsible compassionate loyal graduate student from the School of Psychology at De Montfort University, I am wanting to gain invaluable interpersonal skills and eager to learn and take on new responsibilities and better and improve upon my current skill set gained through my studies at University. I always strive to reach true excellence and full potential in all areas of my life.

I am a friendly, approachable, self-motivated and persevering, independent individual who is willing to work hard

and satisfy customer's needs with my excellent communication and persuasive communication skills to keep

regular customer's coming in for a long time and for new potential long-lasting customers also coming in to help

your business to run as smooth as possible thus ensuring gaining maximum profit. Throughout my studies at

University I have achieved greater confidence in myself and whilst talking outspokenly with various different groups

of individuals from various backgrounds/cultures. Reliable customer service professional skilled in achieving sales

targets in high-end merchandise environments.

SKILLS

Customer service-orientated · Team player – Great at working in teams.

Detail-orientated

Superior organisation ability · Initiative – Goal oriented.

·Planning – Superior organization ability.

· Respectful/politeness – Dealing with · Excellent IT skills – Specialty in SPSS data analysis.

Complaints from unsatisfied customers.

·Reliable – time keeping Professionalism/Strong work ethic – Customer service

Hard worker – Specifically Detail-oriented oriented.

·Excellent Communication skills – Both Written

(Reports) and oral (presentations).

·Open mindedness to new ideas – Interpersonal skills.

WORK HISTORY

APRIL 2016-MAY 2016

Retail assistant Rajesh Melton road

in ‘Fame Fashions' in Leicester on 192 Melton Road.

LE4 5EE Greeted customers in a timely fashion while quickly determining their needs.

Recommended merchandise to customers based on their needs and preferences.

Completed all cleaning, stocking and organising tasks in assigned sales area.

Engaged with customers in a sincere and friendly manner.

Pricing of stock items and tidying and maintenance of shop floor.

JANUARY 2008-JULY 2009

Duke of Edinburgh's scheme Josh London on High Street, Edgeware

Edgeware Infant and nursery school in London on High Street, Edgeware.

As part of my involvement in the Duke of Edinburgh's scheme, I volunteered to work a Nursery, where

I gained experience of taking responsibility in organizing children's games and their activities during

their lunch hour.

Activities including reading to a group of children and playing various fun games, listening and talking

to the children and their requests.

However, I didn't fully complete this award I still gained experience of working where responsibility is

involved.

MARCH 2009-APRIL 2009

Retail assistant Sahil Melton Road

As a retail assistant my main duties were:

· to stock up shelves

· helping customer and fulfilling their needs

· learnt how to work on the till

· looked after the changing rooms

· Security tagged and priced tagged items e.g. shoes, clothes, children's books. Also kept the shop

tidy and neat.

·Recommended merchandise to customers based on their needs and preferences.

Completed all cleaning, stocking and organising tasks in assigned sales area.

Contacted other store locations to determine merchandise availability.

EDUCATION

CURRENT

Bachelor of Science: Psychology

De Montfort University

1 BSC Psychology 2010 – 2012: Currently studying at Wyggeston & Queen Elizabeth I College (QE

college) A level Subjects: Maths, Biology, Psychology, Health & social care

Top 50% of class

Member of badminton Club

2010

high school) BTEC: Business Studies

Hamilton Community College

Business Studies 7 GCSE qualifications all at grades B-C, including: Maths at grade B and English

Language/Literature at grade C/B ICT passes and GCSE Textiles and sciences included 2006 – 2008: Canons High

school

REFERENCES

References Mrs L Myatt Alison Brown Hamilton Community College Wyggeston & Queen Elizabeth I Sixth Form

College Keyham Lane West University Road Leicester, LE5 1RT Leicester, LE1 7RJ Telephone no. 011********

Email: ******.*****@*****.**.** Email: ******@********.*********.***.** Telephone: 011*-***-****

INTERESTS

Socializing, visiting family and friends. Enjoy dancing and music enthusiastic. Outdoor activist – Biking ect.

Contact this candidate