Mitsy Harmon

Server / Bartender

ad4e6m@r.postjobfree.com • 646-***-****

Jersey City, NJ

Dynamic and performance-driven professional with 12+ years of experience in the hospitality and culinary industries. Dedicated to furthering the prestige of establishments through unparalleled service which includes leading operations. Thrives autonomously, while directing teams, and in partnership with management across fast-paced and high-volume settings.

Areas of Expertise

Customer Service

Restaurant Operations

Restaurant Management

Food Safety / Regulatory Compliance

Events Management

Product Knowledge

Communication

Performance Improvement

Sales

Professional Experience

Hilton Waikiki Beach Hotel – M.A.C. 24/7 Restaurant & Bar, Honolulu, HI February – March 2020 Server / Bartender

Integral in elevating the dining experience having provided tableside customer service to patrons. Engaged with guests which involved creating a hospitable environment by building rapport, educating customers on the cuisine served including special and / or seasonal items, and recommending foods and beverages based on one’s cuisine and drink preferences. With clientele largely comprised of tourists, informed patrons of laws regarding the serving of alcohol, particularly within a 24-hour restaurant. Additionally, brought items to guests, addresses any issues and concerns, ensured transactions were accurate, contributed to cleaning and preparation for quick resetting, and remained informed of changes to menus and restaurant operations.

● Pivotal in the promotion of the M.A.C. challenges that were featured on various TV shows, and helped make the restaurant famous.

SOUTHGATE Bar & Restaurant – Essex House New York, New York, NY June 2013 – October 2019 Server / Bartender / Banquet Server

Delivered premier customer service to patrons within the fine dining establishment and leveraged food and beverage knowledge to drive sales and revenue, while having contributed to increased patron retention. Tended to the needs of guests which involved detailing menus, presenting special items, and suggesting foods and beverages that patrons may not have considered. Furthermore, supported special event and holiday operations which encompassed set-up and tear down, food running, and covering staffing shortages.

● During regular operations, served 30-40 patrons per seating. Jumeirah – Essex House New York, New York, NY January 2008 – June 2013 Lead Server / Bartender / Banquet Server

Within the lobby lounge, oversaw lounge operations and synchronized the actions of the serving team and created a welcoming environment for guests and patrons. In partnership with management, controlled inventories which ensured sufficient stock was on hand to meet daily demand. During banquets and special events, served food and beverages throughout, provided solutions to issues, and contributed to creating and maintaining an inviting environment.

● Events served included weddings, corporate conventions, and other occasions that had up to 400 guests. Additional Experience

Home Aide, Private Client (Family), Green Cove Springs, FL, February 2021 – March 2023