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Customer Support Representative

Location:
Wellington, FL
Posted:
March 18, 2024

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Resume:

John Sanady

Wellington, FL ***** 561-***-**** ad4e5v@r.postjobfree.com

Sourcing Purchasing Administration Professional

Experienced professional in buying and sourcing, including serving in advanced admin roles to provide operational success. Experienced in management and leading teams to drive growth-focused efforts for large companies. Skills include:

Supply Chain Management EDI Coordination Management Data Analysis and Reporting Cost Reduction and Negotiation Project Management Quality Assurance Supplier Relationship Management Virtual Warehouse Management Distribution and Operations Support Data Systems and Database Management Sales Communication and Collaboration Facilitation Agile Project Management Works Well with & Supports Cross Functional Teams

Certified Professional in Supply Management (CPSM) Certified Professional in Supplier Diversity (CPSD) Certified Purchasing Manager (CPM) Certified Six Sigma Green Belt

Work Experience

Johnson Controls Inc., Boca Raton, FL

Senior Buyer September 2002 – July 2023

Maximized BaaN and Oracle ERPs for precise daily operations, employing data mastery in collection, mining, and reporting for agile decision-making and enhanced efficiency. Initiated potent cost savings with PPV management, strategic reduction, and impactful negotiations, driven by meticulous cost/impact analysis for substantial savings and quality upkeep.

Steered multifaceted projects, spanning virtual warehousing, EDI coordination, and new product launches, ensuring seamless transitions and high-quality outcomes.

Fostered robust supplier relations, enhancing identification, onboarding, and shared portal maintenance for streamlined item submissions and improved processes.

Provided pivotal support across functions like distribution, operations, and quality recall management, mitigating issues and bolstering seamless operations and customer satisfaction.

Additional Experience:

ADI Inc., Allston, MA

Assistant Manager

Directed and guided a team of 4 sales professionals and 2 warehouse workers, fostering a collaborative work environment that contributed to annual sales of around $10M. Spearheaded seamless customer interactions by overseeing the customer counter, providing prompt assistance, and delivering accurate equipment lists and quotes to meet diverse project needs.

Facilitated supplier-led training sessions to empower customers with in-depth product knowledge, building stronger relationships while enhancing their overall experience.

Streamlined operations through effective delegation, performance management, and cross-functional coordination, resulting in enhanced productivity and revenue growth.

Ensured optimal stock levels, minimized discrepancies, and maintained an organized inventory system, contributing to smooth operations and timely customer order fulfillment.

Education

Bachelor’s Degree in Economics & Management

Southern Connecticut State University – New Haven, CT



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