BENJAMIN F. NEWSOME, JR., MA, MS

**** ***** ****, *** *******, Texas 78247 817-***-**** ad4e5u@r.postjobfree.com

Operations Management Professional

Continuous Improvement Processes Optimization People Development

Top-performing operations leader who leverages extensive experience in developing and implementing innovative practices, policies and procedures, training programs and efficiency initiatives. Communicates updates, project status, key metrics, issues and risks to all stakeholders. Aligns people and processes to effectively attain measurables in workforce utilization, inventory management and employee relationships that increase efficiencies and net profits. Committed to cost reduction and continual improvement of processes, productivity and profitability. Excels in defining learning objectives, developing curricula, and partnering with program directors to enhance courses and related materials in response to industry changes.

Operational Excellence: Leads and supports projects or teams in planning, managing and executing to achieve targeted objectives. Champions, develops and sustains a culture of continuous improvement.

Business Transformation: Provides engaged leadership on projects to increase process efficiency and meet business targets. Supports others by providing coaching on transformation efforts and process improvement tactics and tools.

Strategic Development: Analyzes current situations, gains clarity and insight to create solutions, programs, processes and training. Oversees the development and implementation of new programs.

Training & Talent Development: Develops quality systems and processes to identify, approve, plan, design, implement and evaluate all learning and development activity, including training needs analysis, training plans, effective use of training resources, accreditation processes, flexible training packages, evaluation, audit and monitoring of training/study activity.

Workforce Consultant Skills: Incident Management and Front Desk Management, Problem Management, ITSM, Sarbane’s Oxley, Scheduling, Time Management, Payroll, Integration, Planning, Coordinating, Directing, Staffing, Organizing, and Human Capital Management.

Distance Learning Operations: Coaching and monitor faculty in Online learning, communication, feedback, threaded discussions, assignments, grading, coaching students, and compliance.

PROFESSIONAL EXPERIENCE

Christus Health – Clinical Laboratory Scientist (Lead) 3/2023 -5-2023

Methodist Hospital- Clinical Laboratory Scientist 8/2022- 1/2023

San Antonio Metro Health- Program Manager 5/2021-7/2021

De Tar Medical Center - Medical Technologist 10/2021-11/2021 10/25/2021

SAN JACINTO COLLEGE, Pasadena, TX 12/2010-5/2020

Department Chair – Allied Health 12/2010-5/2020

Accountable for diverse functions, including human capital development, budget reconciliation, planning, talent acquisition and development, performance management, procurement, scheduling, training, and administrative communication. Concurrent with those responsibilities, oversees all day-to-day department activities for six programs, including Surgical, Medical and Eye Care Technology; Respiratory Care; Medical Technology; Dental Assisting; and Massage Therapy. Coordinates student recruitment with faculty planning. Oversaw inventory control efforts for over $2.5 million of medical equipment for the division.

Fueled 56% enrollment growth in Medical Laboratory Technology Program in the first year and 15% annual increases thereafter. Established the Dental Assisting and Anatomic Tissue Microscopy programs. Achieved higher completion, placement, and employment rates across all programs. Delivered $30,000 in savings in three years by negotiating for medical equipment repairs

Converted information sessions to face-to-face discussions rather than online to increase transparency via access to a program expert. Over six years, increased enrollment by 50%, tuition dollars by 30%, and lab fees by 40%

Effort to increase morale and engagement relied upon transparent, targeted communication. Implementation of a secondary review process improved faculty retention and realized savings of approximately $300,000 in salaries and training.

Restructured operational structure and placed Program Directors in direct oversight role regarding their program operations. Saved $150,000 in employee salaries.

BENJAMIN F. NEWSOME, JR. 817-***-**** ad4e5u@r.postjobfree.com

SAN JACINTO COLLEGE

Department Chair – Allied Health (cont’d)

Incorporated new study literature in the classroom and varying pedagogical techniques to enhance learning and understanding complex information. Strengthened pass rate for students attempting to obtain national recognition as Certified Medical Laboratory Technician from 67% - 82%.

Oversaw state inspection for irregularities in the Emergency Medical Technician (EMT) program; passed with 100% compliance. Had 95% landing rate for graduate employment as EMTs.

Successfully met requirement for Clinical Laboratory Consultant. Led to 10% increase in enrollment while saving $70,000 in outside consultant fees.

Program Director - Medical Laboratory Technology Program (2010 to 2012)

Hired to turn around a failing Associate of Applied Science program with 14 enrolled students. Reorganized program operations and communications. Handled scheduling, staffing and coordination with other division programs/entities. Turnaround resulted in a 300% increase in enrollment over a nine-year tenure.

KAPLAN HIGHER EDUCATION CORPORATION, Fort Worth, TX 2008 to 2009

Assistant Director of Education

Supported planning, coordinating, staffing and overseeing five medical programs. Communicated regularly with the leadership regarding nighttime campus safety issues. Trained medical assistants in managed care protocol, including government regulations, Medicare/Medicaid, payment systems, CPT, and ICD-9-CM.

Met corporate goal for retention rate of 85% or higher; training protocols resulted in a 95% graduation rate.

ADDITIONAL MANAGEMENT ROLES

American InterContinental University (DL) Associate Faculty 8/2004-8/2008

DeVry University (DL) Associate Faculty 8/2006-8/2008

Ashford University (DL) Associate Faculty7/2008-1-2015

Walls Regional Hospital Laboratory Manager 1999-2000

MEDICAL CENTER OF MESQUITE, Mesquite, TX Supervisor (LIS) 2001-2002

Carter Blood Care Medical Technologist (Component Prep)

EVEREST COLLEGE, Fort Worth, TX Department Chair 2004-2006

LAKE GRANBURY MEDICAL CENTER, Granbury, TX Director of Laboratory Services 4/2004-7/2004

DALLAS SOUTHWEST MEDICAL CENTER, Dallas, TX Administrative Director of Laboratory Services8/2000-9/2001

MILITARY EXPERIENCE

UNITED STATES ARMY Honorable Discharge Medical Technology

EDUCATION & CERTIFICATIONS

Master of Science, Healthcare Administration Capella University Minneapolis, MN

Master of Arts, Health Services Management Webster University St. Louis, MO

Bachelor of Science, Medical Technology Creighton University Omaha, NE

Certified Laboratory Manager American Medical Technologists (AMT)

Certified Manager/Member Institute of Certified Professional Managers

Clinical Laboratory Consultant American Medical Technologists

CORE COMPETENCIES

Multi-site Leadership - Vendor Management - Negotiations - Human Capital - Client Interface

Continuous Improvement - Equipment Acquisition - Asset Management - Training & Development - Safety

Turnarounds - Risk Management - Start-up Operations - Talent Acquisition - Performance Management - KPIs

Project Management - Root Cause Analysis - Government, Community & Public Relations - Demand Planning Forecasting - P&L - Business Development - Strategic Planning - Tactical Execution - Channel Development

Contact this candidate