Customer Service Representative

TIANA L. BOWDEN

************@*****.*** 1-570-***-****

T-Force Medical Logistics August 2018 – January 2024 Operations Supervisor

● Manage drivers for multiple locations in the Tri-State Area

● Conduct performance reviews to ensure that each driving associate is performing to their highest potential

● Conducting recruitment by preparing job descriptions, posting ads and managing the hiring process

● Acquires and coordinates temporary workers assigned to assist drivers on routes

● Responsible for maximizing the productivity of each driver manager group

● Work with drivers to comply effectively with the company’s fuel optimization program

● Works with different contractors to resolve driver and labor relations issues RUI Credit Services July 2016 – July 2017

Customer Service Representative

● Collected payments from Comcast customers through inbound and outbound calls restored customer services as needed provided excellent customer service skills

● Handling over 100 customer interactions per day, giving detailed and polite service to ensure customer retention and satisfaction

● Transferred customers to appropriate departments as needed for booking trips

● Typed over 45 words a minute regarding Access-A-ride customers information and complaints

● Has a great understanding of the greater New York area to further assist customers GCS/MTA Paratransit June 2012 – July 2016

Transit Control Operator

● Greeted customers with enthusiasm and a delightful and helpful attitude

● Worked to address all customer concerns in a timely and effective manner

● Keep records of customer interactions and update process customer accounts

● Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment

● Familiar with CRM systems and practices

● Ability to multitask, prioritize and manage time effectively Opinion Access Corporation April 2010 – June 2012

Telephone Interviewer

● Provided customer service through telephone interviews for range of surveys for the elderly and disabled

● Recognized and promoted for consistently meeting company deadlines

● Telephone interviews for a range on surveys reliant on customer responses

● Took the necessary steps to accurately document addresses, names and reactions of customers efficiently used techniques to complete questionnaires

● Persuaded interviewees to provide feedback on consumer products

● Placed outbound telephone calls throughout the United States to collect data for various companies using the CATI system

● Input all data collected into company system

Skills

● Software: MS Excel; MS Word; MS Access; MS PowerPoint REFERENCES: Available upon request

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