JANAE ALLEN

ad4e51@r.postjobfree.com 205-***-**** Middletown, OH 45044

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working

environment. Successfully works as part of team to reach personal and business goals. Known for successfully

handling escalated customer support issues.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues.

Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and

promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Reliable Customer Service Representative with extensive track record in demanding sales and account management

environments. Strong presenter, communicator and problem solver working effectively and productively with diverse

customers and individual needs.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every

customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in

working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

© Report Creation © Transaction Processing

© Report Generation © Data Entry and Maintenance

© Credit Card Payment Processing © Calm and Professional Under Pressure

© CRM Software © Creative Problem Solving

© Building Customer Trust and Loyalty © Upselling Products and Services

Experience

Cedarview Nursing And Rehab OH © Promoted high customer satisfaction by resolving problems with

Customer Service Representative knowledgeable and friendly service.

03/2020 - 05/2023 © Answered incoming calls and emails, providing frontline

customer support or assistance with product and service

transactions.

© Remained calm and professional in stressful circumstances and

effectively diffused tense situations.

© Demonstrated excellent communication skills in resolving

product and consumer complaints.

© Answered inbound calls, chats and emails to facilitate customer

service.

© Provided outstanding service to new and long-standing customers

by attending closely to concerns and developing solutions.

Education and Training

Marshall High School Middletown Ohio Middletown, OH

High School Diploma

05/2022

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