E X P E R I E N C E D I N C U S T O M E R S E R V I C E

K A W O N T A S W I L L I A M S

KW

Adaptability & Consistency

Interpersonal Skills

Sales & Customer Service

Hands On Sales

Problem-Solving & Cognitive Skills

Computer & MultiSystem Literacy

Self-Management & Group Skills

Strong Communication & tuh

Deescalation Skills

Data Analysis and Development

A highly skilled, dependable, and hard- working individual looking to secure employment with a reputable company long term while gaining more practical experience to fully utilize my training, education, skills, and with my long term experience transition into a customer service or administrative role remote or hybrid.

S K I L L S

Profile

E D U C A T I O N

Irving High School

June 2015

HIGH SCHOOL DIPLOMA

Medical Certification

CERTIFIED FIRST AID

E X P E R I E N C E

Express Employment Professionals

Walden Security

04/2021-10/2023

11/2020-02/2022

LEAD SCHEDULING COORDINATOR

Supported the implementation of programs, policies, initiatives, and tools specific to the goal of setting appointments daily. Received and completed requests for information, provided great customer service and even upsold on my calls to customers. Scheduling consultations between sales staff and prospects. SECURITY OPERATIONS ASSOCIATE LVL 3

Complete transactions to check in everyone and ensure safety. Handle complex people and deescalated any issue at hand. Provide excellent customer and ensure customer satisfaction to promote Customer retention.

Maintain knowledge on rules and Explain regulations to clients v when needed.

Properly identify each customer on a daily basis.

Neiman Marcus 04/2016-Nov 2019

CUSTOMER SERVICE SPECIALIST

Mastered the knowledge of facility contract, sales and rates for client’s.

Established and implemented protocols for loading facility contract rates into the provider database for promo! Exceeded or met minimum production averages and accuracy expectations via instore sales.

Assisted customers in a friendly manner when shopping or seeking help finding items or etc.

+1-817-***-****

Irving, Texas 75061

ad4e4b@r.postjobfree.com

CPR CERTIFICATION

Medical Certification

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