Phillip Davis Cell: 214-***-**** *ad4e3x@r.postjobfree.com * https://www.linkedin.com/in/phillip-davis-1a9aa8188/

WORK SUMMARY

Information Systems, Bachelor’s degree with CompTIA A+, Network+ with CompTIA Security+ and Cisco CCNA Training. Analyzing Level III issues on devices and resolving to the customer’s satisfaction with documented InTune Services Data Center. Supporting VOIP Technology with SAP to give access to financial accounts. Focus on pro-active end-user customer service dedication. Implementing the IP/MPLS network covering the installations, maintenance, and testing handovers. Communicated through chats, emails, face-to-face, phone and our internal case management systems with InfoTech. Infract. Library Installed Images. Efficient with Microsoft Windows 10 & 11 with Microsoft Office 365 products including Word, Excel, Outlook, and PowerPoint. Performed software and hardware with Linux. Documenting inventory associated tickets systems for Break Fix of devices and Self-Managed PowerBI Service. Training with Cisco Cloud Servers, OSI Model, ITIL, Networks, Routing Protocols, Switches, Access Configurations, Remedy and Service Now Tickets. SCCM; Training by /Microsoft-System-Center-Configuration-Manager. Provided access to Cloud Servers with Azure for secured financial account files. Knowledge of DS1, DS3, (SONET) Synchronous Optical Networking and Telecommunications.

WORK EXPERIENCE

Legacy CoC, NRH, TX Oct 2019 – Dec 2023

AV/Help Desk/Network Technician Support/Greeters Team

Assisting with the Evangelism and Greeters Teams by supporting the church functions

Available for AV Technology, HD Network Support with equipment for effective service

Cynet Systems, Sterling, VA Jul – Oct 2022

Desk Top Support @ Amentum, Fort Worth, TX

Provided C-Suite Executives & Federal Employees with migration services for Microsoft’s Windows 10

Re-imaged laptops to Windows 10, load laptops and phones with O/365 software and Outlook email

Provided Global Services to C-Suite Executives with SAP to gain access to their financial accounts

IBM Sterling Order Management provided an intuitive interface with easy-to-use functionality SCCM

Azure AD knowledge to connected VPN Team Web Remote Services, while providing training and chats

Performed connections, resolved network issues for team-members with SAP obtain access to financial files

Reinstalled third party data and applications previously loaded for clients with Amentum’s Cloud Servers

Troubleshot issues with Windows updates, Office 365 software, A/V, Network Drives and Printers

Reset Passwords for end users and solve Post Migration issues, also while supporting their mobile devices

Created Service Now Ticketing Templates and documented resolved technical problems remotely

Infomatics, Farmington Hills, MI Nov 2021-Jan 2022

Senior Help Desk Analyst @ Mercedes Benz Financial Services, Fort Worth, TX

Performed C-Suite Executives with VPN connections, resolved network issues for authenticated clients and members

Configurated and created Remedy Ticketing Templates and documented resolved technical problems remotely

Performed access to Cloud Servers with Azure for secured financial account files stored in One Drive

Conducted Team Web remote training and chats support with Technicians using Bomgar Remote Services

Set up A/V equipment using Crestron DM performing with device interface installation for live conference meeting

Reset Passwords for Clients and Team-members, also while supporting A/V conference rooms and their mobile devices

Provided Administrative Services to C-Suite Executives, America, and Canada MBFS with SAP to financial accounts

Troubleshooting technical issues on PCs, Laptops, using Mobile Iron on phones with InTune App

eXcell, Office Depot, a Division of CompuCom, Inc., Dallas, TX Apr – July 2021

NCHD Analyst @ Truist Banks, BB&T, SunTrust & McGriff Insurance, Wilson, NC

Performed C-Suite Executives with VPN connections, resolved network issues and using SAP to financial accounts SCCM

IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, members do not have to rely on IT

Configurated and created Service Now Ticketing Templates and documented resolved technical problems remotely

Azure AD knowledge to conducted Cisco Webex Remote Training and Skype Chats with other agents, clients, and teammates

Self-Managed, while effectively communicates with the Service Coordinator/Advisors and ITIL Service Operation Teammates

Unlocked & Reset Passwords for Agents, Clients, and Teammates, while supporting VOIP their mobile devices

Supplied Administrative Services to Branch PC Tellers, Citrix, Client Central and Sagitta for soft or hardware support

Troubleshooting technical issues on Registers, Cisco Phones, Mobile Iron Phones and Printers. with level of acceptance

eXcell, Office Depot, a Division of CompuCom, Inc., Dallas, TX Feb – Mar 2021

Desktop Support Technician I @ J P Morgan Chase, Plano Campus

Provided the organization that requires a full featured, omnichannel order management of IBM Cloud Service

Maintained required compliance activities and adhered to organization policies and procedures

Set up equipment with A/V conference rooms for employee use, performing the scope installation of cable management

Power up to ensure the equipment of none damage installation of new HP Laptop with docking stations

Technical test of PC’s and Thin Client soft, hardware, backups, phone administration and local area network

Troubleshooting technical issues on PCs, Laptops, Phones with high levels of acceptance success

U. S. Tech Solutions, Irving, TX Nov – Dec 2020

IT Support Analyst II @ Health Management Systems

Providing A/V support on Linux desktops, laptops, and printers with a high level of acceptance

Install HMS Images, Microsoft Windows 10 with Office 365 products and SCCM using Bomgar Remote

Monitored “Service Now” ticketing system for answering and resolved issues to ticket closure

Performed documentation of HL 7 Core points for medical data images with HL 7 message

Troubleshooting technical issues on PCs, Laptops, using Mobile Iron on phones and tablets with InTune App

Used VPN connections with SAP to gain access Cloud Servers with Azure for secured financial account files

Effectively communicates with the Service Coordinator/Advisors and ITIL Service Operation Teams

The United States Census Bureau, Fort Worth, TX Jul – Oct 2020

Seasonal Enumerator @ U. S. Census

Performed visits to Nonresponse Follow-up and List of Field Data Capture (FDC) to record the status of housing units

Self-Managed, while effectively communicates with the Supervisors Coordinator/Advisors and ITIL Service Operation Teammates

NFRU Re-interview and Field Verification cases that appear in the active case, using Mobile Iron on phones

Provide input on solutions from the public with client’s and DCS Solution Architects with Office 365 products

Enumerator complete Census interviews using Administer Federation Services within the Directory Services Environment

Phillip Davis Cell: 214-***-**** *ad4e3x@r.postjobfree.com * https://www.linkedin.com/in/phillip-davis-1a9aa8188/

Insight Global Staffing, Dallas, TX Mar – Sept 2020

IT Support Analyst II with DXC Technology & Engineering @ Raytheon-Rockwell-Collins, Richardson

Install Rockwell-Collins Images, Microsoft Windows 10 with Office 365 products and adhered to organization policies

Provided VOIP support on Linux desktops, updates on problems with standard Poly video conferencing and printers

Monitored “Service Now” ticketing system for answering, resolved issues to ticket closure of Network and Bomgar Remote

Provided direct and break/fix levels 1 & 2 support for the communications environments with the installations and testing

Performed VPN connections with access to Cloud Servers with Azure for secured financial account files

Report updates on problems with standard Poly video conferencing products to the Poly Cloud and Managed Services team

Troubleshooting technical issues on PCs, Laptops, using Mobile Iron on phones and tablets with InTune App

Implementation IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality

Tech Providers Inc, Birmingham, AL Dec 2019 - Feb 2020

Desktop Technician @ American Airlines, Fort Worth

Providing break fix services on Dell & Linux, Laptops and Desktops with a high level of acceptance

Self-Managed, while effectively communicates with the Service Coordinator/Advisors and ITIL Service Operation Teammates

Performing updates and upgrades as directed to ensure the integrity with longevity of equipment

Using excellent communication, conversation, and documentation skills (Verbal and Written)

Knowledge of DS1, DS3, (SONET) Synchronous Optical Networking and Telecommunications

Insight Global Staffing, Dallas, TX July - Nov 2019

PC Field Service Technician @ Lab Corp, Dallas

Installed medical procedures on Touch Servers with cash registers including connecting printers

Effectively communicates with the Service Coordinator/Advisors, and ITIL Service Operation Teams

Installing Touch Monitors for doctor’s offices and medical centers the primary customer care equipment loan agreement

Resolved assigned Electronic Call Service Tickets, while following procedures, policies, and protocols

Configured Microsoft Windows 10 with Office 365 products

Properly find and troubleshoot all network devices on a LAN (Touch Screen Monitors, SVR, Workstation, & Printers, etc.)

A3 Solution, Dallas, TX Dec 2017 - Jun 2019

Network Support Technician @ J P Morgan Chase, Plano Campus Mar 2019

Data Center Support Technician @ DexYP Dec 2018

Field Support & Network Support Technician @ TD AmeriTrade, Southlake Dec 2017

Troubleshooting software and hardware problems through debugging, testing, and vendor aid

Provides recommendations of program changes to correct ticket problems with Remedy Software

Configured Microsoft Windows 10 with Office 365 products and supported end users with issues

Provided A/V support on conference rooms for Linux desktops, laptops, and printers with a high level of acceptance

Power up to ensure the equipment was not damaged in the transportation, installing of new HP Laptop with docking stations

Technical test of PC’s and Thin Client Software, hardware, tape backups, phone administration, and the local area network

Robert Half Technology, Dallas, TX Mar - Mar 2019

Network Technician @ Symentec EMR/CPR, Plano, TX

Technical test with disconnect/reconnect of IMAC’s, Linux, PC’s & Peripherals lifting to 50 lbs. or more at any given time

Supplied effective technical support within the office and ITIL Service Operation Teams

Set up equipment for employee use, performing the scope installation of cable management

Configured Servers of TCP/IP addresses with VOIP and Ports connecting wireless printers

Experis Dallas, TX Apr - Jun 2018

Field Support Technician @ Premier Logitech, Grand Prairie, TX

Reconfigured Servers for balance load wired and wireless networks with Firewalls

Self-Managed, while effectively communicates with the Service Coordinator/Advisors and ITIL Service Operation Teammates

Configured Imaging of Thin Client Pc’s and laptops with software allowing Field Service installments for various cities and school

Troubleshooting technical issues on PCs, Laptops, using Mobile Iron on phones and tablets with InTune App

Deployed IBM Sterling OMS for comprehensive view of your entire fulfillment network with Level I & II end-user issues

Robert Half Technology, Dallas, TX Sep - Dec 2018

Field Support/Network Technician @ Electro Rent Corporation, Dallas, TX

Collaborating with clients to ensure that cable management is in place, very important to the scope of business

Technical test with disconnect/reconnect of IMAC’s, PC’s & Peripherals lifting to 50 lbs. or more at any given time

Supplied effective technical support within the office and ITIL Service Operation Teams

Set up A/V equipment using Crestron DM performing device interface installation of cable management

Robert Half Technology, Dallas, TX Mar - Dec 2017

Network Technician @ Fidelity Investment, Westlake, TX

Set up A/V equipment and peripherals devices for end users docking stations

Configured Microsoft Windows 10 with Office 365 products and supported end users with issues

Technical test with disconnect/reconnect of PCs with Peripherals and ITIL Service Operation Teams

Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals

Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files

Performs service administration tasks for software and hardware products to ensure manufacturer warranty

Robert Half Technology, Dallas, TX Apr - Apr 2017

IT Field Support Technician/w Dickey BBQ, Dallas, TX

Remotely configured TCP/IP addresses and supplied a checklist to call Dickey’s National Stores Owners/Administrators

Instruct the install of new IMACs, PCs, hardware, software for their administrative systems with Ports connecting wireless printers

Provided IBM Sterling OMS for the perfect order with a complete credit fulfillment built into the Customer’s Reward Points

IBM smart order fulfillment capabilities such as real-time inventory management, curbside pickup, buy online pickup in store

Report and provide updates on problems with standard Poly video conferencing products to the Poly Cloud and Managed Services team

Troubleshoots Desktop Virus and Malware issues of all network files and resolved help desk issues with Remedy Ticket Software

Teksystems, Plano, TX Jun - Aug 2015

IT Technician IBM, Plano, TX, @ Parkland Hospital, Dallas, TX

IBM Network Project testing all drops at New Parkland Hospital using a Fluke Meter to verify connectivity SCCM

Validate switch port information against a provided cable run list to racked servers and make notes of any discrepancies

Provided VOIP support on Linux desktops, laptops, and printers with a high level of acceptance at New Parkland Hospital

Test of patched and unpatched posts were recorded to be provided to IBM and updates results are recorded daily in TMS

Troubleshooting technical issues on PCs, Laptops, using Mobile Iron on phones and tablets with InTune App

Knowledge of DS1, DS3, (SONET) Synchronous Optical Networking and Telecommunications

Aerotek Staffing, Ft Worth, TX Aug - Oct 2013

Support Analyst@ Flextronics/Motorola, Ft Worth, TX

Preformed quality assurance and troubleshooting of large variety of computer hardware before installation

Evaluated and ensured operability of Google Android software for smart phones

Test results were recorded to be provided on sound and focus

U.S. Postal Service, Flower Mound, TX Oct - Nov 2013

Rural Support Assistant Carrier

Protected confidentiality and the constitutional laws of the U. S. Postal Service with each delivery

Scanned express mail, packages, registered mail and accurately processed those following strict guidelines

Processed rejected items like declined bulk deliveries and return to sender mail as appropriate

Manpower, Ft. Worth, TX Mar 2011 - Jul 2012

IT Technician @Medtronic Neurologic Technologies, Ft. Worth, TX

Supported R&D Engineers by performing quality assurance testing on powered surgical equipment

Generated Excel spread sheets from computerized test evaluations and ITIL Service Operation Teams

Supplying feedback to leadership and engineers on process improvements by emails or in person meetings

Maintaining a neat, clean, and safe working area and equipment evaluated or used

Manpower, Ft. Worth, TX Aug 2010 - Oct 2010

Support Technician @ Alcon, Ft. Worth, TX

Documented computerized tests for sterile equipment/manufacture ophthalmic products with suspensions

Supervised 10-12 staff and coordinated scheduling for team members and examined samples into SAP database

Processed schematic drawings with testing mechanical parts and solutions for sample submissions

Troubleshooting, ordering parts and installation of parts and material on equipment for product solutions

Manpower, Irving, TX Jul 2007 - Aug 2008

Assembler & Test Technician @ Abbott, Irving, TX

Assembled various parts into sub or final assemblies by using control engineered drawings for every process

Documented computerized test for equipment and manufacture technologies with suspensions

Completing other duties and responsibilities as assigned by management or aiding co-workers with their assignments

Aided in ensuring that cGMP and safe work policies and procedures were followed and always maintained

Supplied final assemblies and test accordance to set up company policies and Abbott Engineering Standards

Smith Staffing, Grand Prairie, TX Jan - Mar 2010

Computer Support Technician @Argus Connections, Grand Prairie, TX

Installed and upgraded computer devices to keep an operational LAN/WAN and setting up A/V equipment

Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files

Note: Aug 2004 My wife’s employer relocated us to Buffalo, NY * Then, Jun 2007 relocated us back to Fort Worth, TX Obtained Prior to 2010

Computers for Children, Inc., Buffalo, NY

Computer Technician

Refurbished donated computers and computer components for distribution to low-income public schools

Completed troubleshooting and repair of non-operational computers for redistribution

Install and perform minor repairs to hardware, software, and peripheral equipment, following specifications

Virbac, AH Inc, Fort Worth, TX

Lead Chemical Processor / R&D Test Tech

Managing people, product’s patents, protocols, procedures, and the oversight of manufacturing processors of the company’s products

Assisted Processing Tech with ensuring that cGMP and safe work policies and procedures are followed and always maintained

Performed the ordering of chemicals materials, liquids, solids and receiving accordance to product manufacturing schedule

Assign the Processing Tech with the product scheduled for manufacturing and give sub samples for evaluating in process specifications

Documented test samples with computerized testing from the R&D Lab information and the established company policies and standards

MILITARY SERVICE FC *** United States Marine Corps, Reserves Birmingham, AL

Honors & Awards

Certificate of Appreciation from DISD for Outstanding Support to the Sixth Graders

Multiple Employee of the Year and Perfect Attendance Awards

EDUCATION

Bachelor’s Degree, Business Information Systems * University of Texas, Arlington Campus Jan 1998- May 2002

Associate degree, Fine Arts * Lawson State College, Birmingham AL

Phillip Davis Cell: 214-***-**** * ad4e3x@r.postjobfree.com * https://www.linkedin.com/in/phillip-davis-1a9aa8188/

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