NAYAN REDDY KYATHAM Contact: +1-773-***-**** ad4e3u@r.postjobfree.com Chicago

EDUCATION

MS in Supply Chain Management and Operations University of Illinois Chicago Chicago IL Relevant Courses: supply chain management and logistics, project management, vendor management, ERP Bachelors in Mechanical Engineering Chaitanya Bharathi Institute of Technology Hyderabad, India SKILLS

Problem-solving, Data Analysis, Adaptability, Zendesk, Tableau, Customer Focus, Metrics and KPIs, Conflict Resolution EXPERIENCE

Chezuba Aug 2022 – Dec 2022

Client Success Associate

• Successfully managed and spearheaded efforts to generate and cultivate more than 100+ new projects for NGO partners, expanding the organization’s project portfolio

• Implemented strategic measures that significantly improved project completion percentages, leading to greater impact and success in meeting NGO goals

• Demonstrated exceptional cost-saving abilities by assisting NGO partners in achieving over 100,000 USD in savings through efficient technical and management task execution WhiteHat Jr – Education Technology Sept 2020 – April 2022 Operations Associate

• Worked as a core member of the email escalation team and dealt with core escalations with clients

• Recommended near-term and long-term solutions based on quality results efficiency and reducing lead times

• Helped the team improve the quality as well as the productivity on a daily basis

• Led email escalation team, maintaining a 100% quality score while addressing core client escalations

• Established quality assurance protocols, yielding 25 percent decrease in product defects and 15 percent boost in customer satisfaction ratings

Horizon Techno Labs Jan 2018 – Jan 2020

Founder

• Implemented dealer plans, setting targets for sales, vendor relations, and optimizing the supply chain plans

• Identified opportunities for improvement throughout the program life cycle, introducing new products and services to dealers to maximize service offerings

• Achieved a milestone by generating $50,000 in revenue during the initial quarter

• Proactively engaged potential dealers, representing program opportunities and generating quote requests PROJECTS

Project Management (Internal Business Process Automation)

• Led a project automating business processes, improving efficiency by 30% and reducing manual work

• Ensured on-time project milestones, budget compliance, and user feedback collection for system enhancements, including vendor selection, process mapping, and technology integration

• Successfully orchestrated a global rollout plan, integrating technologies across departments and locations Strategic Transformation

• Monitored and analyzed a strategic transformation project, leading to global expansion and significant cost reductions through the shift from Direct Sales to Inside Sales

• Contributed to reducing losses and improving financials via marketing and revenue recognition efforts, resulting in a 26% reduction in losses

• Expanded global presence and market share into the USA, Mexico, Canada, and the Middle East