ASHOK RAO

CONTACT DETAILS

Home address: *** ***** **** ***, **********, Nova Scotia, B3T 2G5

Cellphone: 902-***-**** Email: ad4e3m@r.postjobfree.com LinkedIn: Ashok Rao SUMMARY

After graduating with a BSc degree in Electronics, Computer and Systems Engineering from Loughborough University of Technology, in the UK, I was employed as a web developer. Moving to Canada in 2007, where I am now a citizen, I adopted a role focussed on requirements gathering. I have worked as a Business Analyst for 7 years, on both Waterfall projects and within an Agile framework. The technical products in my portfolio include a recruitment site, Cloud-based SAAS for paramedics, an ERP and APIs for a manufacturer of medical equipment, and an Oracle ERP for an insurance company, in the private and public sectors. I am experienced in working with different departments as well as dealing directly with customers, vendors, and business partners, managing these relationships. Along with writing technical documents and use cases, my responsibilities have included facilitating workshops, hosting meetings, and giving presentations. I have lent my skills to providing SQL statements for the IT team, testing, UX/UI design, and writing training material. WORK EXPERIENCE

ESO Feb 2022 – Oct 2023

Business Analyst - Halifax, Nova Scotia

Work on multiple projects concurrently eliciting business requirements to update the SAAS mobile and cloud- based applications, to deliver healthcare data for upstream consumption by reports, government repositories, and clients. Projects are completed following a strict Agile methodology, utilizing JIRA, MIRO, and Figma. Key initiatives include:

• Using Salesforce, assess incidents entered by Customer Service requesting feature enhancements and bugs for prioritizing, based on effort, scope of change, benefits, and impact.

• Lead an investigation to provide options for improving the retrieval of patient data from customer cloud systems to the business’ cloud system, to improve integrity and resolve downtimes.

• Define and manage the implementation of a new assessment scale for stroke patients, delivering the requirements as user stories, and updating the SAAS application. Create the necessary formulas and SQL statements to save the new data for consumption by the report tools.

• Research and document gaps in the system to maintain continuous support for critical care treatment. Manage the requirements for the scope of change to the system and data for consumption upstream. Manulife May 2019 – Nov 2021

Business Analyst - Halifax, Nova Scotia

Document user stories, developing and executing test cases of project releases for the healthcare insurance division. I provide leadership support and direction for the Software Development Life Cycle (SDLC) of the Oracle ERP, and custom legacy systems providing requirements, use cases, and BRDs for the Project Manager. Key initiatives include:

• Manage a project to introduce more autonomy to the end-to-end process of reimbursement for a claimant, working across multiple departments e.g. claims, finance, and marketing.

• Produce training material on new features for the customer service desk.

• Lead a multimedia communication campaign to promote website security enhancements.

• Map an end-to-end process to funnel requests for mental health services through to claims. ASHOK RAO 2

ResMed May 2013 – Jan 2018

Functional and Business Analyst

A manufacturer of CPAP devices, and an ERP to process healthcare data, with a set of APIs to request and submit data, compliant with HL7 standards, with 3rd party healthcare systems. I prepare user stories for the IT development team, operating within an Agile framework. Key initiatives include:

• Design the process and set of rules for documenting historical iterations of specifications.

• Complete a project to capture a subset of medical data and submit it to the French government.

• Establish process rules for developers to document technical information.

• Provide leadership support to the Product Owner. Brunswick News Inc. Feb 2009 – Apr 2013

Web Developer and Product Consultant

Employed as a web developer for the job search site my responsibilities changed to a business focussed role. Key initiatives include:

• Develop and document new procedures and guidelines for Production and Sales Departments.

• Perform an audit for the NL&L provincial government to meet legal and compliance requirements.

• Establish User Acceptance criteria for Q.A., testing and training.

• Architect a LAMP model to reduce IT dependency and associated costs for customer management.

• Investigate performance analysis utilizing business and Google Analytics reports. Other Relevant Experience

Senior Web Developer: The Motley Fool

Web and multimedia developer: Various Marketing agencies - Teamworks, Ion Global, 10am, Channel-A Desktop Publisher: Lincoln Insurance

EDUCATION/TECHNICAL

Loughborough University of Technology, Leicestershire, UK Bachelor's degree, Electronics, Computing and Systems Engineering BSc. Hons Computer Science, Electronics Engineering, Ergonomics, Mathematics, Systems, Economics Licenses & Certifications

• SAFe 4.0 training for Agile

• Certified Scrum Product Owner (CSPO)

• Emergency First Aid CPR Level "C" & AED - Nova Scotia and Prince Edward Island Council Voluntary Work

Branding and marketing literature for fund-raising events by Bryony House. Health and Safety officer and First Aid training at ResMed. Technical Skills and Experience

API systems Agile BPM Cloud systems Confluence Customer relations management Ergonomics HL7 ERP systems Information Architecture JIRA Lean 6-Sigma Miro MS Office MS VISO Process Mapping Requirements gathering Salesforce Scrum SQL Documentation UI/UX Visio XML & CSS