WORK EXPERIENCE

Customer Service Specialist

MPF Sales and Marketing

Exceeded sales targets by 16% in 2019 by maintaining a robust knowledge of product offerings and quickly

assessing customer needs

· Worked with wholesale and retail customers, supporting sales efforts by resolving customer inquiries

· Established processes for maintaining accurate work order files, resulting in a decrease of 8% of delayed or missed deliveries

· Updated customer accounts, and resolved customer issues for 98% satisfaction rate

Customer Advocate

Chewy

Provided exceptional customer service to customers, and assisted them in setting up subscription plans

· Maintained a high level of customer satisfaction through effective verbal and written communication skills

· Oversaw the employee onboarding process for new

customer advocates, resulting in 23% quicker onboarding

· Effectively negotiated customer solutions surrounding subscriptions, resulting in boosted subscription use of 13% Retail Sales Asssociate

Reebok

Exceeded targets in terms of sales volume and customer satisfaction by 32%

· Assisted customers with finding the right products they were looking for, and answered any questions they had

· Awarded retail associate of the year at location in 2014

· Unpackaged shipments, checked invoices, and stocked sales floor and backroom

CAREER

OBJECTIVE

EDUCATION

Bachelor's

SKILLS

CRM (HubSpot)

Written & verbal communication

Customer service metrics

(retention, conversion rate, NPS)

Social media (Twitter, Facebook,

Instagram)

Creative problem-solving

Highly organized

JASHAWN FRANKLIN

ad4e38@r.postjobfree.com 678-***-**** Atlanta, GA Atlanta, GA

Seeking a challenging yet rewarding role

where I can use my 13 years of experience

providing fast, accurate, and empathetic

support to a wide range of customers.

Passionate about building customer

relationships and defusing customer

situations.

Atlanta, GA

Georgia State University

2009-2013

Atlanta, GA

Atlanta, GA

February 2019 - March 2021

January 2015 - February 2019

June 2009 - January 2015

History

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