Store Manager Operations

KATLYNN TAYLOR

**** ******* *** ********, ** **012

636-***-**** *****.*****@*****.***

Objective

I am a hard-working individual looking for a challenging position where I can show off my skills and contribute to the growth of the company. I like to challenge myself and expand my knowledge on every project that I work on.

Experience

CVS Store Manager November 2021 - present

My responsibilities as a store manager are to follow.

oversee the store inventory and assets to maintain profitability.

I oversee making sure that payroll is completed weekly but also each day I go in and make sure that the daily punches are correct as well. I handle front store and pharmacy payroll.

I complete all new employees I-9 and their onboarding.

I make sure that all the employees files are updated in the electronic files.

Perform the best service for our customers.

Execute merchandising strategies to support store sales growth.

I control the scheduling and make sure we are scheduled to demand.

I oversee making sure that all the trainings are up to date and making sure not only my team but making sure the district is all caught up on all their trainings.

I oversee not only hiring the best candidates but also making sure they are trained properly.

I ensure that all employees follow all the safety guidelines and loss prevention guidelines as outlined by the corporate office.

I am also in charge of putting together power points for the district to help everyone understand where we are as a district and what we can do better to be on top.

I do presentations for the district on why it’s important to get our training done on time.

I go to different stores, and I reset them. What that means is I first make a game plan and get a team together. After we put a plan in place, we will attack each section of the store differently. I oversee that the store is set the correct way and up to the standards of CVS/Pharmacy.

I oversee emailing the teams on trainings and when they are due.

CVS Operations Manager 2017-2021

My responsibilities were as followed:

Leading others and work effectively with store crews

Supervise, assign, and direct activities of the stores crew.

Communicate information to store crew and supervisors in an open and timely manner.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and operations of the store.

CVS Pharmacy Technician 2015-present ( I got my technician license in 2015 and I keep it up to date)

I locate, dispense, pack, and label a prescription.

I call insurance companies on different claims.

I answer phone calls and take prescriptions over the phone from the doctors.

I have helped with making the pharmacy technicians’ schedules.

I manage inventory.

I type in prescriptions.

I make sure that the technicians are all caught up with their modules/trainings.

CVS/Pharmacy Shift Supervisor Trainee June 2014-2017

A shift supervisor trainee role is a short-term role that prepares you for the next promotion which is an operations manager.

When the Store Manager or Operations Manager wasn’t at the store I was in charge.

I did the deposit at night and made sure that we had the correct amount of money at the end of the night.

I communicated information to the crew and other supervisors.

I lead the store associates and give them tasks to finish throughout the day while still maintaining great customer service.

Skills

Great communication skills

Payroll

Onboarding

Planning/ coordinating events

Reliable

Project management

Teamwork.

Computer Technology

Marketing

Time Management

Leadership

Interpersonal skills

Problem Solving

Working with excel

Public speaking

Data entry

Building relationships with customers by having great customer service

Verbal and written communication

Calm under pressure

Great techniques when de-escalating situations.

Multitasking and prioritization

Creative problem solving

Attention to detail.

The Ability to do payroll.

Scheduling

Recruitment

Education

Herculaneum High School

Graduated May 2010

GPA: 3.5

References

Stephanie Turner 314-***-****

Kendra Roth 314-***-****

Trisha Pratt 314-***-****

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