Gary Wilcher

Atlanta, GA *****

678-***-****

ad4e20@r.postjobfree.com

EDUCATION

Computer Technology – Healds Business College- 3.5 GPA

Basic computer applications and Accounting Principles for business

MILITARY

United States Navy – Secret Security Clearance, Honorable Discharge

Engineering Department aboard USS Enterprise CVN-65

Machinist Mate Petty Officer 3rd Class

PROFESSIONAL STRENGTHS AND ABILITIES

Microsoft Office, Salesforce, QuickBooks, Slack Office, Customer Service Specialist, Researching and Problem Solving, Certified Notary Public, Prioritizing and Organizational Skills, Microsoft Office Word, QuickBooks, Forklift Operator, Leadership Trainer

CAREER HISTORY

Remx Staffing, Americas Mart Trade Show, Atlanta GA; 01/2023 - Current (seasonal)

Customer Experience Representative

Monitored registration lines to ensure timely customer satisfaction.

Displayed high standards of ethical conduct and commitment.

Carvana Corp, Sandy Springs GA; 12/21 - 03/22

Customer Service Advocate

Administered and responded to the customers' requests via telephone or email.

Ensured follow-through by all departments necessary to process customer requests.

Exceeded the requirements for monitoring standards and average call handle time.

Obtained necessary documents for sales and prospecting.

Managed phone lines per requirements for administration to ensure adequate coverage.

Communicated with supervisory personnel and co-workers to encourage high results.

Reduced escalations through researching and analyzing service issues.

Displayed high standards of ethical conduct and commitment.

Diverse Staffing, Atlanta GA; 02/2021 - 12/2021

Forklift Operator

Loading and Unloading freight for Commercial electrical wiring company.

Complying with company safety policies.

Maintained operational standards for equipment.

TDC Systems Integrations, Atlanta GA; 01/2021 - 11/2021

Fulton County Poll Manager and Tech Support

Facilitated training of Poll workers for state and federal elections process.

Managed the hiring of poll staffers for Gwinnett County elections process.

Provided Technical support for voting machines at various poll locations.

CarMax Corp, Norcross GA; 10/2019 - 05/2020

Customer Experience Consultant

Assisted perspective customers with purchasing decisions and presented financing options.

Exceeded the requirements for average call handle time.

Administered and responded to the customers' requests via telephone or email.

Reduced escalations through researching service issues.

Adecco Staffing, Duluth GA; 03/2018- 10/2019

Customer Service Sales Consultant

Customer Service for Chico’s women clothing distributor via tele sales.

Sales consultant for Chico’s women clothing distributor via tele sales.

Administered and responded to the customers' requests via telephone or email.

VetConnex Corporation (AT&T Partner Co.), Atlanta GA; 07/2015 - 03/2018

Customer Service and Tech Support

Tech support to AT&T Customer Base.

Customer Service to AT&T Customer Base.

Reduced escalations through researching and analyzing billing or service issues.

Processed credits per requests, by researching the account for eligibility.

Performed troubleshooting over the phone to provide technical support.

Displayed high standards of ethical conduct and commitment.

Fulton County Detention Center, Atlanta, GA; 07/2014 – 7/2015

Volunteer Counselor

Program volunteer teaching Life Skills to participating detainees.

Counseling participating detainees on recovery principles.

Enterprise Holdings, College Park, GA; 03/2014 – 7/2015

Driver

Fleet driver for enterprise car company.

WAEN TV, East Point, GA; 11/2012 – 10/2015

Studio Manager

Created and hosted “Man Cave TV Show”.

Represented studio at community events.

Managed time slots for new and current online shows.

Developed and produced podcast and live TV shows for network.

Managed show sets as well as created set designs.

Responsible for sales of time slots and client follow-up.

Title Recovery, College Park, GA; 2/2012 – 11/2012

Administrative and Sales Assistant

Independent contractor to automotive shops for Title transfer of abandoned vehicles.

Processed paperwork with state tag offices.

Followed through with attending court proceedings to complete process.

Displayed high standards of ethical conduct and commitment.

Nalley Honda, Union City, GA; 4/2011- 10/2011

Sales Associate

Prospected for perspective customers via telephone and email.

Greeted prospect in service department.

Met and exceeded sales quotas.

Displayed high standards of ethical conduct and commitment.

Communicated with supervisory personnel and co-workers to encourage high results.

Rick Case Automotive, Duluth, GA; 2/2010 – 12/2010

Sales Associate

Prospected for perspective customers via telephone and email.

Greeted prospect in service department.

Met and exceeded sales quotas.

Displayed high standards of ethical conduct and commitment.

Communicated with supervisory personnel and co-workers to encourage high results.

Dublin Cadillac, Dublin, GA; 7/2008 – 12/2008

Sales Associate

Prospected for perspective customers via telephone and email.

Greeted prospect in service department.

Met and exceeded sales quotas.

Displayed high standards of ethical conduct and commitment.

Communicated with supervisory personnel and co-workers to encourage high results.

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