Suzanne Tung

** ********* ***** *****: ad4e12@r.postjobfree.com

Brampton, ON L6Y 4P6 Phone: 416-***-****

Professional Profile

Extensive diversified business and marketing experience with focus on client service and account management. Interface effectively with diverse levels of client using strong analytical logic skills and attention to detail. Excellent communication skills provide products/services to meet those needs and comfortable in multi-tasking assignment. The ability set corporate image and recognized new and innovative ways of communicating through presentation and development. Actively participate in thinking outside the box and proven skill in developing high-impact marketing messages on meager budget.

Leadership and Management Skills

Effectively co-ordinate meeting, seminar and group discussion meetings as well as organizing events to hosting events for branding and promotion

Good control of budget and expenses through monitoring and reconciliation of PO with invoice and reporting of marketing expenses

Strong interpersonal skills that helps to easily establish trust and rapport with public, acquired good listening skills and compassion through experience

Optimized business opportunities through close collaboration with co-workers and customers by capturing information in the manner that can be utilized in existing internal database

Highly organized and detail-oriented by following through established processes; from confirmation of order till invoicing as per contract

In a professional and courteous manner, I understand and assess client’s needs and have learnt to handle difficult situations, whilst fostering excellent and long-term relationships.

Language and Communication Skills

Fully conversant in English and French (both oral and written). Also very conversant in Mandarin

Maintain open lines of communication between manufacturers, sales teams and agencies to expedite product orders, distribution, and problem resolutions

Good interpersonal skills and can easily interact within teams where I strongly believe in teamwork and cooperation for the growth of an organization

Well-developed listening skills and use probing questions to understand the situation with ability to take ownership of the request and to define the root cause of problems. I use different problem solving techniques and strive to propose satisfactory solutions.

Computer skills

Good ability to use PowerPoint for presentations with chart and graphics. Proficient in Word, Excel and Internet Explorer

Mastery of page layout tools and techniques using QUARKXPRESS for advertising artwork for recruitment and media communication. Knowledge of Photoshop and Corel Draw software for printing medias

Familiarized with Microsoft Outlook and Exchange for email to promptly reply customers as well as follow up sales

Knowledge of using CRM software to complete orders and credit sales transactions.

Familiarized with SAP software for set up accounts, sales and logistics inventories

WORKING EXPERIENCE

Bilingual Customer Service Representative / Logistic administration, Apr 2015 – Present

Nestle Inc at Brampton

Receives, secures and/or validates incoming customer information & completes all elements of the customer set up and maintenance processes Audits and reconciles customer date

Support customer service inquiries received from internal parties (Inside Sales, Field sales, distribution, Trade Asset Operations)

Provides recommendations to improve processes to reduce complexity and waste, and improve customer service / customer relationships

Process orders and coordinate with distributors and B2B customers

Well organize and coordinate logistic issues and daily run reports for asset transfer and delivery

Bilingual Customer Service Coordinator / Indoor Sales Representative, Jan 2014 – Mar 2015

Savoia Canada, Ceramic and tiles

Greet visitors when they arrive for scheduled appointment, filter and direct call and respond in a professional manner to questions, concerns and understand the needs of walk-in customer and promote sales

Coordinate and support sales team by researching, identifying and uncovering the correct contacts for projects. Provide document creation support by composing and/or editing a variety of documents, coordinating and executing special both English and French.

Effectively follow up of orders, coordinate with different courier for delivery and ensure that deadline of delivery is respected as promised of availability when orders were made

Effectively use of Microsoft Outlook to communicate with the team on the delivery schedule of orders

Bilingual Customer Service Coordinator / Indoor Sales Representative, Aug 2011 – Dec 2013

All Graphic Supplies & Sign making Systems

Assist in a professional manner to questions, concerns and understand the needs of walk-in customer or reply through email or phone

Coordinate with different branches team and customer to offer a fast and satisfactory service through mails, meeting or workshop organize

Detailed oriented for close follow up of backorders and ensure that deadline of delivery is respected as promised of availability when orders were made.

Ensure the process sales orders, handling complaints, prepare process and settle payment of invoices.

Translate documents from English into French for Quebec’s branch and participate in the sales and marketing in French speaking market.

Marketing and Communication Assistant, Oct 2001 – Feb 2011

SOMAGS LTEE (Retailing and distribution industry - France group)

Highly organized and detail-oriented ensuring end-to-end compliance of a full order process: Ensured quotation, pricing and orders were compliant with the terms and conditions set out in contracts

Issued purchase order and tracked orders, organized channel of distribution and verified details before they were sent to account payable

Effectively plan, organize and direct daily management operations for respective promotional campaign by reviewing and tracking all advertising and promotion expenses

Liaised with internal departments in promotional products through organizing promotional activities

In a fast pace work environment, prepare trade shows and handled promotional material in the field worked in collaboration with customers and suppliers

Prepare direct marketing campaign, prepare reports and ensure just in time delivery of promotional campaign materials.

Sales and Marketing Assistant, Jul 1998 – Sept 2001

Cathay Printing (Printing industries)

With good listening skills and probing questions, responded in a professional manner to clients’ requests on their account, both in English and in French, over the telephone, email and fax

Worked at ease in a fast paced and team environment and achieved effective service whilst meeting deadlines and ensuring quality delivery of marketing programs

Familiarized with the different paper and printing techniques to better advise customers in their choices.

Handled difficult situations by using analytical skills to resolve issues and concerns whilst developing

win-win and long-term relationships

Worked in a team environment, performed merchandising, sales and marketing activities.

EDUCATION

Certificate of Completion Sales and Marketing Connection Program

Humber College Institute of Technology and Advanced Learning –2011

Master in E-Business

University of Mauritius – Mauritius – 2008-2010

Bachelor of Arts- Major in Journalism

National Chengchi University – Taiwan, 1990 - 1994

PROFESSIONAL DEVELOPMENT

Training Attendance

Scotwork Negotiating Skills Seminar, 2005

Post Secondary Diploma in Business Management

Mauritius Institute of Management, 1997 – 1998

OTHER WORK EXPERIENCE

Training

Taiwanese Canadian Community Service Associate, June 2012 – Present

Training in French conversation and grammar (Volunteer work)

Taiwan College and University Student’s Association, Feb 2008 – Dec 2010

(Not-for-Profit Organization – Volunteer work)

Trainer in speaking Mandarin using visual support and booklets

HOBBIES

Member of Dog Training School, 2008 – 2011

Mauritius Society for the Protection of Cruelty to Animal (MSPCA)

REFERENCES AVAILABLE UPON REQUEST

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